Launchfire

How Technology is Changing the Way We Do Product Training

Launchfire

For many organizations — especially financial institutions — the role of frontline staff is changing. Customers expect your frontline to be product experts, able to help with whatever question or issue they have.

How to Increase Employee Knowledge Retention

Launchfire

It happens to all of us — you can sing along with a song you haven’t heard in years, yet when you go to login to your email you can’t remember the password. Why does this happen? What makes us remember some things, and forget others?

22 Remarkable Game-Based Training Results You Need to See

Launchfire

When you think of your current training method, what words come to mind? If you’re like most people those words are probably boring & ineffective. 42% of employees describe the training they get as boring and useless. And that training isn’t just ineffective. it’s also expensive.

What is a Learning Experience Platform?

Launchfire

A Learning Experience Platform (LXP) is a cloud-based technology that improves the experience and efficacy of online training. It’s designed to meet the demands of a modern workplace — making learning social, personalized, and available on-demand.

6 eLearning Trends in Custom eLearning Solutions

Most digital learning trends focus too much on the "digital" and not enough on the "learning". It is not enough that content builders master available tools. We need a return to core learning fundamentals. Get Inno-Versity's eBook for 6 of the most important trends coming to digital learning.

5 Psychology Principles You Can Use to Improve Your Product Training

Launchfire

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program.

How to Improve Product Knowledge Training

Launchfire

Expectations for frontline staff are shifting. When customers walk into brick & mortar locations, they expect more than just friendly staff. They want employees to be product experts; able to recommend relevant options and answer any questions they have.

How to Make Cyber Security Training Suck Less [White Paper]

Launchfire

Big data is upon us. Organizations are collecting and storing more information than ever before. Parsing this data yields considerable opportunities. But it also carries a big risk. Cyber attacks and security breaches are on the rise, and so are their associated costs.

How to Get Staff to Confidently Promote Digital Banking

Launchfire

A few weeks back I had the pleasure of speaking at Future Digital Finance about ways to get frontline staff to promote digital banking products. For those of you who missed the conference, here’s the video of my speech. You can also read the highlights below.

How to Increase Digital Fluency by 172%

Launchfire

We recently sat down with one of our banking clients to go over the results from their latest digital fluency program. I’ll be honest with you; it was a pretty exciting conversation. Before the training, less than 1/3 of their employees felt confident recommending digital products to customers.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Yes, Learning Games Can Suck

Launchfire

Skinner, somewhere around the 1930s, ran all kinds of wild experiments that were absolute game-changers. Before them, behaviorists and philosophers claimed that we could only condition reactions (*ding* ~Pavlov).

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What the Hell is Game-Based Training?

Launchfire

There’s a lot of information out there on game-based training. Some of it's good. Some of it's confusing. Some of it is BS. Today I want to clear things up. Starting with the big question: what the hell is it? Game-based training is basically game-based learning in a corporate context.

Not Sure About Game-Based Learning? Start With a Pilot.

Launchfire

So you’re curious about game-based learning (to conserve characters we’ll hereafter call it GBL!) but not certain it’ll be effective for your peeps. We hear that all the time.

How to Promote Mobile Banking & Boost Adoption

Launchfire

What’s in it for them? It’s a simple question, but one that’s at the core of successful mobile banking campaigns. Why should your customers care? Why should they pay attention? And (most importantly) why should they try mobile banking?

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

The Top 5 'Human' Trends in Digital Banking for 2018

Launchfire

2018 has arrived, and with it a renewed discussion on the future of digital banking.

How to Get State of the Art Training -- Without Replacing Your LMS

Launchfire

It’s no secret that most L&D people hate their LMS. 31% of companies would NOT recommend their LMS to colleagues 38% of companies currently using an LMS are actively looking to switch providers And over half of companies don’t believe their LMS has the ability to meet future needs.

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Why You Need More Than ‘Convenience’ To Drive Digital Adoption

Launchfire

Have you ever launched a new digital product, confident customers will love it, only to have the adoption rate drag? You ran targeted Facebook ads, sent out pamphlets — you even have a TV commercial in market. You know your new tech is convenient.

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The Top 3 Mistakes People Make When Building Mobile eLearning

Launchfire

Too often when we talk about mobile eLearning, we talk about portrait vs landscape, or designing for “mobile first.”. But the key to effective mobile training isn’t how it looks. It’s designing for how people use their phones.

12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

The Best of #FutureDigitalFinance: 3 Valuable Takeaways You Need to See

Launchfire

We were at Future Digital Finance a few months back, hanging out & chatting about ways banks can drive digital adoption using empathy.* And let me just say, the conference was great. There were so many smart people discussing emerging tech and the future of the financial industry.

How to Challenge Employees Without Overwhelming Them

Launchfire

Challenge is at the core of what separates an effective training program from a crappy one. The basis of challenge is really quite simple: start where your employees are, and continually increase the level of difficulty.

Why It's Time to Dump Your LMS for a PLE [Infographic]

Launchfire

You walk into work, sit down at your desk and fire up your computer. As you look around the office at all the desolate faces, you realize. the honeymoon is over. You got swept up by big promises with little follow through.

How Hard Should Your Employee Training Program Be?

Launchfire

The short answer to that question is… hard enough that it’s challenging, but not so hard that it’s overwhelming. Yea I know. Simple to say, less simple to do. We’ve noticed that clients often struggle to set the right level of difficulty for their programs.

Custom eLearning: What to Consider as an L&D Manager

A custom eLearning project is an exciting opportunity, but any L&D Manager will also tell you it can be challenging. Inno-versity shares 5 points to consider before kicking off your project. These concepts are critical to addressing the most common pain points which, IF addressed, will ensure success.

The Heart of Successful Digital Adoption is Empathy

Launchfire

Digital adoption is usually looked at from a technological standpoint. What kind of tech can we build to make it more convenient to bank? What can we make easier, quicker, more cost effective? But the danger of this perspective is that we lose sight of who we’re making the tech for — the customer.

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How to Make Cyber Security Training Suck Less [White Paper]

Launchfire

Big data is upon us. Organizations are collecting and storing more information than ever before. Parsing this data yields considerable opportunities. But it also carries a big risk. Cyber attacks and security breaches are on the rise, and so are their associated costs.

"Baby Boomers Hate Games" and other training myths

Launchfire

"I love the idea of game-based training, but I don’t think my older employees will use it." Ever heard that before? It’s a pretty common sentiment and a legitimate concern for a lot of training managers.

Need to Boost App Usage? Here’s how to do it.

Launchfire

So you’ve built a sweet new app. The tech’s on point. You’ve tested the hell out of it. You hold your breath. Release it on the app store. nothing. You know your app will make your customers’ lives easier, so why aren’t they using it? Sound familiar? It’s a common problem.

Monetizing Customer Education: Free, Fee, and Everything In Between

Some of the best customer education programs monetize customer training to help offset program costs, fuel new initiatives, and enable additional investment in your programs. In this webinar, Skilljar will discuss the free-to-fee continuum and share best practices for developing a pricing and packaging strategy for your education offers.

How to Write Effective Quiz Questions Every Time

Launchfire

We’ve all written bad quiz questions. Ones that were either way too confusing (double negatives anyone?) or so easy you could guess the answer without understanding the question. It happens to the best of us.

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How to Choose the Best Game-Based Training Vendor

Launchfire

You’ve read about game-based training. You know the benefits. Now, you’re ready to take the plunge and try it out at your organization. First step? Finding the best vendor for the job. Choosing a game-based training vendor can feel overwhelming.

How to Boost Digital Adoption for Your Bank [New Report]

Launchfire

Build it and they will come. You’ve likely heard this turn of phrase before. But applied to the banking industry, it represents a serious risk -- especially in the rush for digital transformation. It’s not enough to build amazing digital products. You also need to convince consumers to use them.

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Big Data & Training 101: What You Need to Know

Launchfire

Big data is just large sets of numbers. But it’s not the size of the data that matters. It’s how you use it that counts. (I I know, I know. I couldn’t resist!) Most people new to big data assume (incorrectly) that more data is better.

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.