The Top 5 'Human' Trends in Digital Banking for 2018


2018 has arrived, and with it a renewed discussion on the future of digital banking.

How to Get State of the Art Training -- Without Replacing Your LMS


It’s no secret that most L&D people hate their LMS. 31% of companies would NOT recommend their LMS to colleagues 38% of companies currently using an LMS are actively looking to switch providers And over half of companies don’t believe their LMS has the ability to meet future needs.

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How to Make Product Knowledge Training Fun


I took an earth sciences class my first year of university. I didn’t really want to, but it was one of those annoying “context credits” you had to take in order to graduate. It ended up being one of the highest marks I ever got in university. Yet to this day. I know nothing about earth science.

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For Banks: How to Get Your Employees to Recommend Your Fin-Tech


When I was in university, I was asked to give a speech at an awards banquet. Once I got over the initial panic, I buckled down. I did my research. Prepared my points. I knew exactly what I wanted to say. It was going to be amazing, spectacular, the best speech they’d ever heard.

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

The Heart of Successful Digital Adoption is Empathy


Digital adoption is usually looked at from a technological standpoint. What kind of tech can we build to make it more convenient to bank? What can we make easier, quicker, more cost effective? But the danger of this perspective is that we lose sight of who we’re making the tech for — the customer.

How to Boost Digital Adoption for Your Bank [New Report]


Build it and they will come. You’ve likely heard this turn of phrase before. But applied to the banking industry, it represents a serious risk -- especially in the rush for digital transformation. It’s not enough to build amazing digital products. You also need to convince consumers to use them.

Why It's Time to Dump Your LMS for a PLE [Infographic]


You walk into work, sit down at your desk and fire up your computer. As you look around the office at all the desolate faces, you realize. the honeymoon is over. You got swept up by big promises with little follow through.

How to Challenge Employees Without Overwhelming Them


Challenge is at the core of what separates an effective training program from a crappy one. The basis of challenge is really quite simple: start where your employees are, and continually increase the level of difficulty.

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

How to Write Effective Quiz Questions Every Time


We’ve all written bad quiz questions. Ones that were either way too confusing (double negatives anyone?) or so easy you could guess the answer without understanding the question. It happens to the best of us.

How to Write an Awesome Training Role-Play


It’s 9AM, Monday morning. You’ve got a coffee in hand. You’re ready to start writing your new training role-play. You open up a word doc and settle in. Blink. Blink. Blink. Sound familiar?

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How to Increase Digital Fluency by 172%


We recently sat down with one of our banking clients to go over the results from their latest digital fluency program. I’ll be honest with you; it was a pretty exciting conversation. Before the training, less than 1/3 of their employees felt confident recommending digital products to customers.

Yes, Learning Games Can Suck


Skinner, somewhere around the 1930s, ran all kinds of wild experiments that were absolute game-changers. Before them, behaviorists and philosophers claimed that we could only condition reactions (*ding* ~Pavlov).

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

How Hard Should Your Employee Training Program Be?


The short answer to that question is… hard enough that it’s challenging, but not so hard that it’s overwhelming. Yea I know. Simple to say, less simple to do. We’ve noticed that clients often struggle to set the right level of difficulty for their programs.

How to Measure Training Results Like a Boss -- This One Simple Way


Has this ever happened to you? You read an article about new training technology. It makes sense. You’re excited. Of course we should be doing this. Then you finish the article… and the little voices of doubt start creeping in. This all sounds great in theory… but how do you actually do it?

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Need to Boost App Usage? Here’s how to do it.


So you’ve built a sweet new app. The tech’s on point. You’ve tested the hell out of it. You hold your breath. Release it on the app store. nothing. You know your app will make your customers’ lives easier, so why aren’t they using it? Sound familiar? It’s a common problem.

Why Some People Almost Always Build Amazing Game-Based Training Programs


Ever wonder how some instructional designers seem to always build amazing game-based training programs? Is it their years of experience? Special training? A secret ability that turns everything they touch into magic? I’ll let you in on a secret: it’s not a magical ability.

2018 Customer Training Goals

Are your customer training goals actually achievable? Or will they be cast aside as your team gets caught up in their daily tasks? If you’re not sure, this guide can help.

Warning: 1 in 4 Companies Will be Phished in the Next 2 Years


It all starts with a seemingly innocent email. Joanne wants to connect with you on LinkedIN. But lurking behind that email is an invisible threat that could cost your organization millions of dollars and destroy your reputation. This happened to a friend of mine a few years ago. Let’s call him Peter.

5 Gamification Tactics to Excite Your Employees and Boost Engagement


Imagine you’re at work, finishing up a task you do everyday, when your manager hands you a badge. How would you feel? Would that badge make you feel more motivated to do your job? Probably not. In fact, I’m thinking you’d feel pretty weirded out.

What the Hell is Game-Based Training?


There’s a lot of information out there on game-based training. Some of it's good. Some of it's confusing. Some of it is BS. Today I want to clear things up. Starting with the big question: what the hell is it? Game-based training is basically game-based learning in a corporate context.

"Baby Boomers Hate Games" and other training myths


"I love the idea of game-based training, but I don’t think my older employees will use it." Ever heard that before? It’s a pretty common sentiment and a legitimate concern for a lot of training managers.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

The Top 3 Mistakes People Make When Building Mobile eLearning


Too often when we talk about mobile eLearning, we talk about portrait vs landscape, or designing for “mobile first.”. But the key to effective mobile training isn’t how it looks. It’s designing for how people use their phones.

Big Data & Training 101: What You Need to Know


Big data is just large sets of numbers. But it’s not the size of the data that matters. It’s how you use it that counts. (I I know, I know. I couldn’t resist!) Most people new to big data assume (incorrectly) that more data is better.

Gamification vs Game-Based Training: Which is Right for You? [Part 2]


In the last post we covered when you should -- and shouldn’t -- use gamification for corporate training. Today we’re going to move on to game-based training. Game-based training differs from gamification in that it features course content within a relevantly themed game.

Why You Need More Than ‘Convenience’ To Drive Digital Adoption


Have you ever launched a new digital product, confident customers will love it, only to have the adoption rate drag? You ran targeted Facebook ads, sent out pamphlets — you even have a TV commercial in market. You know your new tech is convenient.

Content Planning Map: A Template for Training Teams

Are you delivering disjointed feature-based training? Rather than looking at small tasks, focus training content on goals that you want your students to achieve. Download the template to learn how!

Thoughts from FDFWest: Why Awareness Won’t Drive Adoption


Earlier this month we headed out to Phoenix, AZ for two jam packed days at Future Digital Finance West. We talked to people from financial institutions all over the US. Heard industry leaders talk about the future of digital transformation.

Are You Absolutely Sure Your Phishing Training is Working?


Are your employees prepared to handle phishing attacks? Be warned: you may not like the answer. A recent study of 19,000 people found that 97% couldn’t identify phishing emails correctly (1). And that was when they were actively looking for them. What happens when they aren’t?

The changing skill set of the learning professional

Clive on Learning

Skills define us. They are what make us useful and productive. They are the foundation of our achievements. On our death bed, it is our skills that we will reflect on with pride.

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The Knowledge and Learning Transfer Problem

Performance Learning Productivity

During a meeting at Cambridge University around 30 years ago I was thoroughly chastised by a Cambridge academic. I’d used the phrase ‘learning delivery’ when describing computer-supported collaborative learning ( CSCL ) approaches.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

6 Pervasive Corporate Training Pitfalls

Bottom-Line Performance

Remember when you were new to learning and development? If you really are new, congratulations and welcome to the field! If you’ve been around for a little while, I want you to think back: what do you wish you could tell your former self about what he/she is getting themselves into?

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Employee Generated Learning, a transcending role for Instructional Designers 

Challenge to Learn

The e-Learning landscape is fundamentally changing. A while ago month I published a blog post about this change. In this blog post, I elaborated on how this transformation boils down to a shift away from content creation by instructional designers.

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How to Launch Elearning Content Using xAPI

HT2 Labs

Already using xAPI for more than just reporting? Then you may be wondering how it can be used to launch elearning content. The post How to Launch Elearning Content Using xAPI appeared first on HT2 Labs. Learning Locker xAPI

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Emerging Learning Technologies: Promise vs. Hype

Bottom-Line Performance

Go to any of the big L&D conferences or trade shows and you’ll hear buzz and conversation about virtual reality, augmented reality, and 360 video. Explore the pages of Inc., Forbes, Tech Crunch, or Mashable and you’ll find articles.

The Essential Template for Your Customer Training Strategy

Looking to build your customer training strategy? The process can be overwhelming, if you don’t have a set plan from the start. This template can help.