How to Make Product Knowledge Training Fun


I took an earth sciences class my first year of university. I didn’t really want to, but it was one of those annoying “context credits” you had to take in order to graduate. It ended up being one of the highest marks I ever got in university. Yet to this day. I know nothing about earth science.

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For Banks: How to Get Your Employees to Recommend Your Fin-Tech


When I was in university, I was asked to give a speech at an awards banquet. Once I got over the initial panic, I buckled down. I did my research. Prepared my points. I knew exactly what I wanted to say. It was going to be amazing, spectacular, the best speech they’d ever heard.

Trending Sources

How to Boost Digital Adoption for Your Bank [New Report]


Build it and they will come. You’ve likely heard this turn of phrase before. But applied to the banking industry, it represents a serious risk -- especially in the rush for digital transformation. It’s not enough to build amazing digital products. You also need to convince consumers to use them.

Yes, Learning Games Can Suck


Skinner, somewhere around the 1930s, ran all kinds of wild experiments that were absolute game-changers. Before them, behaviorists and philosophers claimed that we could only condition reactions (*ding* ~Pavlov).

How to Select an LMS for Customer Training

Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform.

Why It's Time to Dump Your LMS for a PLE [Infographic]


You walk into work, sit down at your desk and fire up your computer. As you look around the office at all the desolate faces, you realize. the honeymoon is over. You got swept up by big promises with little follow through.

How to Increase Digital Fluency by 172%


We recently sat down with one of our banking clients to go over the results from their latest digital fluency program. I’ll be honest with you; it was a pretty exciting conversation. Before the training, less than 1/3 of their employees felt confident recommending digital products to customers.

How Hard Should Your Employee Training Program Be?


The short answer to that question is… hard enough that it’s challenging, but not so hard that it’s overwhelming. Yea I know. Simple to say, less simple to do. We’ve noticed that clients often struggle to set the right level of difficulty for their programs.

How to Write an Awesome Training Role-Play


It’s 9AM, Monday morning. You’ve got a coffee in hand. You’re ready to start writing your new training role-play. You open up a word doc and settle in. Blink. Blink. Blink. Sound familiar?

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Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

How to Measure Training Results Like a Boss -- This One Simple Way


Has this ever happened to you? You read an article about new training technology. It makes sense. You’re excited. Of course we should be doing this. Then you finish the article… and the little voices of doubt start creeping in. This all sounds great in theory… but how do you actually do it?

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What the Hell is Game-Based Training?


There’s a lot of information out there on game-based training. Some of it's good. Some of it's confusing. Some of it is BS. Today I want to clear things up. Starting with the big question: what the hell is it? Game-based training is basically game-based learning in a corporate context.

Why Some People Almost Always Build Amazing Game-Based Training Programs


Ever wonder how some instructional designers seem to always build amazing game-based training programs? Is it their years of experience? Special training? A secret ability that turns everything they touch into magic? I’ll let you in on a secret: it’s not a magical ability.

Warning: 1 in 4 Companies Will be Phished in the Next 2 Years


It all starts with a seemingly innocent email. Joanne wants to connect with you on LinkedIN. But lurking behind that email is an invisible threat that could cost your organization millions of dollars and destroy your reputation. This happened to a friend of mine a few years ago. Let’s call him Peter.

Training for Lead Generation, Customer Onboarding & Support

Looking to create customers for life? Training can be used to successfully engage customers throughout their entire lifecycle - from initial awareness, to onboarding, to continuing support. Download this eBook to learn more.

Not Sure About Game-Based Learning? Start With a Pilot.


So you’re curious about game-based learning (to conserve characters we’ll hereafter call it GBL!) but not certain it’ll be effective for your peeps. We hear that all the time.

5 Gamification Tactics to Excite Your Employees and Boost Engagement


Imagine you’re at work, finishing up a task you do everyday, when your manager hands you a badge. How would you feel? Would that badge make you feel more motivated to do your job? Probably not. In fact, I’m thinking you’d feel pretty weirded out.

Big Data & Training 101: What You Need to Know


Big data is just large sets of numbers. But it’s not the size of the data that matters. It’s how you use it that counts. (I I know, I know. I couldn’t resist!) Most people new to big data assume (incorrectly) that more data is better.

"Baby Boomers Hate Games" and other training myths


"I love the idea of game-based training, but I don’t think my older employees will use it." Ever heard that before? It’s a pretty common sentiment and a legitimate concern for a lot of training managers.

National IMCO™ Study finds employee engagement linked directly to strength in leadership

A newly released study on the state of employee engagement in the US found that more than half of the adult workforce are Disengaged and only a quarter is Actively Engaged. Download the results and gain insight into the drivers behind engagement at work.

Gamification vs Game-Based Training: Which is Right for You? [Part 2]


In the last post we covered when you should -- and shouldn’t -- use gamification for corporate training. Today we’re going to move on to game-based training. Game-based training differs from gamification in that it features course content within a relevantly themed game.

Are You Absolutely Sure Your Phishing Training is Working?


Are your employees prepared to handle phishing attacks? Be warned: you may not like the answer. A recent study of 19,000 people found that 97% couldn’t identify phishing emails correctly (1). And that was when they were actively looking for them. What happens when they aren’t?

The changing skill set of the learning professional

Clive on Learning

Skills define us. They are what make us useful and productive. They are the foundation of our achievements. On our death bed, it is our skills that we will reflect on with pride.

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The Knowledge and Learning Transfer Problem

Performance Learning Productivity

During a meeting at Cambridge University around 30 years ago I was thoroughly chastised by a Cambridge academic. I’d used the phrase ‘learning delivery’ when describing computer-supported collaborative learning ( CSCL ) approaches.

5 Key Aspects of Accurate Learning Management Systems Pricing

Simplify your software evaluation process with this free Learning Management Systems software pricing guide! Don't let price confusion keep you from selecting the best LMS software for your organization's needs. Download your free guide today!

Emerging Learning Technologies: Promise vs. Hype

Bottom-Line Performance

Go to any of the big L&D conferences or trade shows and you’ll hear buzz and conversation about virtual reality, augmented reality, and 360 video. Explore the pages of Inc., Forbes, Tech Crunch, or Mashable and you’ll find articles.

6 Pervasive Corporate Training Pitfalls

Bottom-Line Performance

Remember when you were new to learning and development? If you really are new, congratulations and welcome to the field! If you’ve been around for a little while, I want you to think back: what do you wish you could tell your former self about what he/she is getting themselves into?

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5 games every e-learning professional should play

E-Learning Provocateur

You can narrow down someone’s age by whether they include spaces in their file names. If they do, they’re under 40. That is a sweeping declaration, and quite possibly true. Here’s another one… Gamers are a sub-culture dominated by young men.

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Blended Learning 101: Basics, Benefits & Best Practices

Bottom-Line Performance

According to our research , the overwhelming majority of organizations use a blended learning strategy to deliver training. B lended learning is the norm, not the exception. This likely comes as no surprise to you.

[eBook] Make Better Business Decisions with Customer Training Data

Want to take your training data one step further? Download this eBook & learn how to demonstrate the full value of your program by combining traditional training metrics with the data in your CRM.

The Forgetting Curve: What It Is and Why It Matters

Bottom-Line Performance

If you’ve been in the industry long enough, you’ve probably heard about (drum roll please) the forgetting curve. It’s an often-used, and sometimes over-used concept that refers to the human tendency to rapidly forget what we learn without subsequent relearning or reinforcement.

Top 5 Learning Technology Trends for 2016

Your Training Edge

New Year is coming and we all are at the edge of planning and redefining a lot of things, so do the businesses and their learning departments. If there is something quite certain about the future, it’s the emerging eLearning.

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To Train or Not to Train : The Tale of The Corporate LMS


There was a time when corporate training consisted of an instructor and a whole classroom full of bored and unenthusiastic employees just waiting for the session to end.

The Microlearning Hype: Is It All It’s Cracked Up to Be?

Bottom-Line Performance

If ATD ICE had created a word cloud for the most talked-about “new” concepts, techniques, etc, microlearning would have been the biggest word. Though the term has been around at least 20 years, it’s suddenly become “hot” and its definition has most definitely morphed.

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[eBook] Training for a Millennial Audience

Want to keep your training relevant for modern learners? Download this guide and learn key strategies to engage with Millennials in your customer training program.