Launchfire

How to Improve Product Knowledge Training

Launchfire

Expectations for frontline staff are shifting. When customers walk into brick & mortar locations, they expect more than just friendly staff. They want employees to be product experts; able to recommend relevant options and answer any questions they have.

How to Make Cyber Security Training Suck Less [White Paper]

Launchfire

Big data is upon us. Organizations are collecting and storing more information than ever before. Parsing this data yields considerable opportunities. But it also carries a big risk. Cyber attacks and security breaches are on the rise, and so are their associated costs.

How to Get Staff to Confidently Promote Digital Banking

Launchfire

A few weeks back I had the pleasure of speaking at Future Digital Finance about ways to get frontline staff to promote digital banking products. For those of you who missed the conference, here’s the video of my speech. You can also read the highlights below.

How to Increase Digital Fluency by 172%

Launchfire

We recently sat down with one of our banking clients to go over the results from their latest digital fluency program. I’ll be honest with you; it was a pretty exciting conversation. Before the training, less than 1/3 of their employees felt confident recommending digital products to customers.

How Customer Education and Support Can Solve Each Other's Biggest Problems

Research shows that 48% of support inquiries at technology companies are “how-to” in nature. Rather than spending time triaging software issues or substantial customer problems, support teams are constantly providing customers with user tutorials. This eBook shares strategies on how you can preempt this problem.

How to Promote Mobile Banking & Boost Adoption

Launchfire

What’s in it for them? It’s a simple question, but one that’s at the core of successful mobile banking campaigns. Why should your customers care? Why should they pay attention? And (most importantly) why should they try mobile banking?

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The Best of #FutureDigitalFinance: 3 Valuable Takeaways You Need to See

Launchfire

We were at Future Digital Finance a few months back, hanging out & chatting about ways banks can drive digital adoption using empathy.* And let me just say, the conference was great. There were so many smart people discussing emerging tech and the future of the financial industry.

What the Hell is Game-Based Training?

Launchfire

There’s a lot of information out there on game-based training. Some of it's good. Some of it's confusing. Some of it is BS. Today I want to clear things up. Starting with the big question: what the hell is it? Game-based training is basically game-based learning in a corporate context.

The Top 5 'Human' Trends in Digital Banking for 2018

Launchfire

2018 has arrived, and with it a renewed discussion on the future of digital banking.

Why You Need More Than ‘Convenience’ To Drive Digital Adoption

Launchfire

Have you ever launched a new digital product, confident customers will love it, only to have the adoption rate drag? You ran targeted Facebook ads, sent out pamphlets — you even have a TV commercial in market. You know your new tech is convenient.

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State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

How to Make Cyber Security Training Suck Less [White Paper]

Launchfire

Big data is upon us. Organizations are collecting and storing more information than ever before. Parsing this data yields considerable opportunities. But it also carries a big risk. Cyber attacks and security breaches are on the rise, and so are their associated costs.

Not Sure About Game-Based Learning? Start With a Pilot.

Launchfire

So you’re curious about game-based learning (to conserve characters we’ll hereafter call it GBL!) but not certain it’ll be effective for your peeps. We hear that all the time.

How to Get State of the Art Training -- Without Replacing Your LMS

Launchfire

It’s no secret that most L&D people hate their LMS. 31% of companies would NOT recommend their LMS to colleagues 38% of companies currently using an LMS are actively looking to switch providers And over half of companies don’t believe their LMS has the ability to meet future needs.

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The Top 3 Mistakes People Make When Building Mobile eLearning

Launchfire

Too often when we talk about mobile eLearning, we talk about portrait vs landscape, or designing for “mobile first.”. But the key to effective mobile training isn’t how it looks. It’s designing for how people use their phones.

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

The Heart of Successful Digital Adoption is Empathy

Launchfire

Digital adoption is usually looked at from a technological standpoint. What kind of tech can we build to make it more convenient to bank? What can we make easier, quicker, more cost effective? But the danger of this perspective is that we lose sight of who we’re making the tech for — the customer.

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How to Challenge Employees Without Overwhelming Them

Launchfire

Challenge is at the core of what separates an effective training program from a crappy one. The basis of challenge is really quite simple: start where your employees are, and continually increase the level of difficulty.

Why It's Time to Dump Your LMS for a PLE [Infographic]

Launchfire

You walk into work, sit down at your desk and fire up your computer. As you look around the office at all the desolate faces, you realize. the honeymoon is over. You got swept up by big promises with little follow through.

How Hard Should Your Employee Training Program Be?

Launchfire

The short answer to that question is… hard enough that it’s challenging, but not so hard that it’s overwhelming. Yea I know. Simple to say, less simple to do. We’ve noticed that clients often struggle to set the right level of difficulty for their programs.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

Need to Boost App Usage? Here’s how to do it.

Launchfire

So you’ve built a sweet new app. The tech’s on point. You’ve tested the hell out of it. You hold your breath. Release it on the app store. nothing. You know your app will make your customers’ lives easier, so why aren’t they using it? Sound familiar? It’s a common problem.

"Baby Boomers Hate Games" and other training myths

Launchfire

"I love the idea of game-based training, but I don’t think my older employees will use it." Ever heard that before? It’s a pretty common sentiment and a legitimate concern for a lot of training managers.

How to Choose the Best Game-Based Training Vendor

Launchfire

You’ve read about game-based training. You know the benefits. Now, you’re ready to take the plunge and try it out at your organization. First step? Finding the best vendor for the job. Choosing a game-based training vendor can feel overwhelming.

How to Write Effective Quiz Questions Every Time

Launchfire

We’ve all written bad quiz questions. Ones that were either way too confusing (double negatives anyone?) or so easy you could guess the answer without understanding the question. It happens to the best of us.

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Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

How to Boost Digital Adoption for Your Bank [New Report]

Launchfire

Build it and they will come. You’ve likely heard this turn of phrase before. But applied to the banking industry, it represents a serious risk -- especially in the rush for digital transformation. It’s not enough to build amazing digital products. You also need to convince consumers to use them.

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Big Data & Training 101: What You Need to Know

Launchfire

Big data is just large sets of numbers. But it’s not the size of the data that matters. It’s how you use it that counts. (I I know, I know. I couldn’t resist!) Most people new to big data assume (incorrectly) that more data is better.

How to Make Product Knowledge Training Fun

Launchfire

I took an earth sciences class my first year of university. I didn’t really want to, but it was one of those annoying “context credits” you had to take in order to graduate. It ended up being one of the highest marks I ever got in university. Yet to this day. I know nothing about earth science.

For Banks: How to Get Your Employees to Recommend Your Fin-Tech

Launchfire

When I was in university, I was asked to give a speech at an awards banquet. Once I got over the initial panic, I buckled down. I did my research. Prepared my points. I knew exactly what I wanted to say. It was going to be amazing, spectacular, the best speech they’d ever heard.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Why Some People Almost Always Build Amazing Game-Based Training Programs

Launchfire

Ever wonder how some instructional designers seem to always build amazing game-based training programs? Is it their years of experience? Special training? A secret ability that turns everything they touch into magic? I’ll let you in on a secret: it’s not a magical ability.

Thoughts from FDFWest: Why Awareness Won’t Drive Adoption

Launchfire

Earlier this month we headed out to Phoenix, AZ for two jam packed days at Future Digital Finance West. We talked to people from financial institutions all over the US. Heard industry leaders talk about the future of digital transformation.

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How to Measure Training Results Like a Boss -- This One Simple Way

Launchfire

Has this ever happened to you? You read an article about new training technology. It makes sense. You’re excited. Of course we should be doing this. Then you finish the article… and the little voices of doubt start creeping in. This all sounds great in theory… but how do you actually do it?

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The Top 3 Mistakes People Make When Building Mobile eLearning

Launchfire

Too often when we talk about mobile eLearning, we talk about portrait vs landscape, or designing for “mobile first.”. But the key to effective mobile training isn’t how it looks. It’s designing for how people use their phones.

Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

How to Write an Awesome Training Role-Play

Launchfire

It’s 9AM, Monday morning. You’ve got a coffee in hand. You’re ready to start writing your new training role-play. You open up a word doc and settle in. Blink. Blink. Blink. Sound familiar?

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Gamification vs Game-Based Training: Which is Right for You? [Part 2]

Launchfire

In the last post we covered when you should -- and shouldn’t -- use gamification for corporate training. Today we’re going to move on to game-based training. Game-based training differs from gamification in that it features course content within a relevantly themed game.

5 Gamification Tactics to Excite Your Employees and Boost Engagement

Launchfire

Imagine you’re at work, finishing up a task you do everyday, when your manager hands you a badge. How would you feel? Would that badge make you feel more motivated to do your job? Probably not. In fact, I’m thinking you’d feel pretty weirded out.

How to Get State of the Art Training — Without Replacing Your LMS

Launchfire

It’s no secret that most L&D people hate their LMS. 31% of companies would NOT recommend their LMS to colleagues 38% of companies currently using an LMS are actively looking to switch providers And over half of companies don’t believe their LMS has the ability to meet future needs.

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How to Select an LMS for Customer Training

Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform.