2 Critical Things Employees Will Always Remember About You as a Leader


Leaders have a lot of responsibilities. If I listed them all, I am not sure anyone would sign up to lead. This is why having a great leader on your journey and then being that leader for others is so important. Leadership is often a thankless job but its impact almost can’t be quantified.

6 Signs You Are a Tremendous Leader


After surveying thousands of organizational leaders, interviewing hundreds of leaders on the “Follow My Lead” Podcast and being a true student of leadership for over five years, it’s beyond evident to me there is an upper echelon of leaders.

Viral Chick-fil-A Video Points Out 1 Critical Lesson Every Organization Must Remember


There are well over four million hours of content loaded to the internet every day. While some experts claim to know exactly why some videos go viral, the latest one was simple, it was funny and honest.

Knowledge is Nothing Without This One Thing


How many times have you read a leadership article or watched a video about leadership? People spend ridiculous amounts of time and money on books, webinars, conventions, professional organizations, I could go on and on.

[Webinar] How Zenefits Uses a Customer Enablement Tech Stack to Drive Adoption

The Education Services team at Zenefits was looking to provide easily accessible and immediately usable education offerings to drive customer adoption and engagement. The company addressed this challenge by connecting the technologies powering its training, support and customer advocacy programs into an ecosystem for customer enablement. This ecosystem has made it simpler for customers to onboard, and for the Zenefits team to maximize and measure the net impact of their initiatives. In this session, Melanie Gallo, Senior Director of Education Services at Zenefits, will team up with Skilljar to share learnings and best practices from their experience in creating this customer enablement ecosystem.

Why Leaders Must Be More Patient With Employees


Think back to your first real job. Now think about how long it took you to develop the skills required to excel or even be proficient in that job. If you are anything like me, it took you longer than you imaged it would.

So You’re Not as Good of a Leader as You Thought. Here’s What To Do Next


As he read the comments from his team, I saw his facial expression change from excited to confused. At one point he looked up and said, “It’s hard to believe they don’t think I care about them and that I only care about their performance.”

Why Caring About Your Employees Doesn’t Hurt Profitability


When Jason Lippert became CEO in 2003, Lippert Components (LCI) a manufacturing company was assumed to have peaked while hovering at $100 million in sales. With many companies outsourcing shipping overseas, the manufacturing market in America was not the place to be in the early 2000’s. Despite this, Lippert’s motivation to achieve did not waiver. He envisioned a different kind of company, one that blew past $100 million in revenue.

The Real Cost of Lousy Leadership


I am constantly looking at the world through the lens of leadership and it’s hard not to compare nearly every successful business or team to the leaders behind them. But for the last couple years, I have been thinking a lot more about the other side of the coin. What’s the cost of being a bad leader?

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Why You Can’t Stop Micromanaging


Micromanagement is a not only a problem in organizations, it’s a big problem. But I am not telling you anything you don’t know because anyone who has had a boss for an extended period of time can relate to being micromanaged. The question is, why are we seeing so much of it today?

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

Lessons From The World Cup: The Best Teams Have Learned These 4 Things


As you almost certainly know, the World Cup is currently taking place in Russia. It has attracted the largest audience of any sporting event in the world. These captivated spectators showcase their support in the most intense display of national pride. Entertainment factor aside, there are many valuable lessons to be learned as the most anticipated tournament is underway. The World Cup Champion will not be the team with the most talent, but rather, the one that is the strongest cohesive unit.

Why Great Leaders Care About Creativity


I hear it all the time: “Being creative is only for certain types of people.” ” Turns out, it’s a wrong opinion and assumption. A popular study conducted in the 1990s found that 86 percent of kindergartners surveyed tested at “creative genius” levels. Alternatively, only 15 percent of high school students fell into this category. Something happened that went well beyond being born with the “creativity DNA.”

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What You Should Look For In Employees Beyond Talent, According to This Championship Coach


On April 3rd, 2018, Villanova Head Coach, Jay Wright, lifted the NCAA National Championship trophy for the second time in three years. While no one can debate his achievements as a great coach, his success was not immediate. Hired in 2001, Wright became the 8th coach in Villanova history.

5 Things You Must Have to Create More Leaders


One of my favorite leadership quotes of all time comes from Tom Peters, “Leaders don’t create followers, they create more leaders.”. While its certainly a powerful and true quote, I have never met someone who says they have mastered how to do it. So it got me thinking “how do leaders create more leaders?” ” What does it take to help another person develop into a better, more educated, more well-rounded version than yourself?

[Webinar] Driving Customer Health Through Education

How actionable is your customer education data? And are you combining it with other business metrics to uncover the impact of your training program? Innovative Education Services teams are integrating their Customer Training Platform (CTP) and CRM systems to uncover valuable insights, and answer mission-critical business questions. Join Skilljar and Pat Durante, President of the Computer Education Management Association and Senior Director, Technical Enablement at Talend for a Q&A webinar exploring the intersection of customer health and education.

This Coach’s Uncommon Response Reminds Us of an Important Leadership Lesson


Anyone who has watched a college basketball game knows the team who is playing at home typically has an enormous home court advantage. The situation was no different on February 27th, when the Virginia Tech Hokies were locked in a tight battle with the number five ranked Duke Blue Devils.

How Leaders Can Change Behaviors Through Rewards and Recognition


Think back to a time when you received genuine praise from your parent, sibling, friend or spouse. What about a moment when your workplace leader made you feel like your contribution was valuable?

10 Critical Tips to Become a Great Leader


For as long as I can remember, I dreamed of being a leader. I loved achieving as a team and the feeling of camaraderie over individual successes. There is something significant about going through a process or journey with others and being victorious. But I quickly found out that just because you dream about or love something doesn’t mean you are going to be great at it. My first opportunity leading others professionally proved to be a disaster.

With 1 Sentence John McCain Taught 3 Lessons For You to Remember About Leadership


There are those who speak about leadership and then, there are those who are leaders. John McCain is the latter. Surviving nearly six years as a Vietnam Prisoner of War, this great American hero went on to serve as Senator of Arizona. Despite his unsuccessful run for President in 2008, McCain’s achievements amounted to plenty. On Saturday, August 26th, 2018, he lost his battle with Brain Cancer at the age of 81.

The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

9 Great Leadership Lessons Learned in 2017


With another year coming to an end, it’s a great best practice to look back on the previous year to learn and grow before heading into the new year. That’s exactly what our team did with 52 episodes of the Follow My Lead Podcast.

4 Simple Habits All Great Leaders Master


Have you ever wondered what separates the good leaders from the great? It’s not raw, natural talent or innate skill. No, it’s something more impactful and difficult to master. Making the jump from a good leader to a great one begins with a dedication to changing some basic habits. Great leaders like Howard Schultz, Jay Wright, Ron Schaich, Ben Franklin, Oprah and others commonly identify simple habits that have led to their biggest leaps forward.

5 Simple Strategies to Become a Better Leader Today


Mastering a skill can take years or as Malcolm Gladwell says, 10,000 hours. Leadership is a skill that can be taught and developed. Unfortunately, it is a difficult one to master and in many ways it really can’t be. After years of research and personal experience, I have never been more convinced that leadership is a journey and not a destination. Why is this so important? Becoming a better leader is something that you are either improving upon or declining in.

The 5 Building Blocks of Company Culture


The data is in. Companies that have elite cultures outperform those who don’t. Take Chick-fil-A for example. The company generates more revenue per restaurant than any other fast-food chain in the US, and it’s only open six days a week.

3 Reasons to Prioritize On-Demand Customer Training

How can you provide a great onboarding experience while keeping up with a growing customer base? By leveraging on-demand training. This guide describes three benefits of adding on-demand training to your onboarding process. Click here to download.

Is Being a Manager a Burden or a Blessing?


Most professionals start their managerial role thinking their new job is a blessing, but it quickly turns into a burden. Which one is it for you and how can you make your job more of a blessing?

How the Best Teams Use Accountability as a Competitive Advantage


Accountability is one of those words most people don’t like to think about because it makes them a little uncomfortable. The thought of being held accountable or holding someone else accountable comes with a level commitment and responsibility most don’t want.

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10 Reasons Managers Fail and What You Can Do About It


There aren’t many things worse than having a bad manager. Not only does it make you dislike your job but it’s extremely demotivating to come into work every day. It leads to constant thoughts of changing jobs and quitting.

7 Questions All Leaders Should Ask Themselves Monthly


There are many ways to determine how good of a job you are doing as a leader but one of my favorite ways is to evaluate the growth of team members. When the growth of a team member slows down, it may mean the leader or employee has lost their focus on the importance of personal development. This is important to note, because a team that continuously develops together not only lasts, they do great things together.

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Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Are You a Boss or a Leader?


In one of my first jobs my boss said to me one day, “You know deep down everyone’s motives are only for themselves, they only truly want what is going to benefit them the most, it is not success of the organization but success of oneself.”

4 Simple Steps to Be a Better Manager


The vast majority of professionals get promoted into management roles without any prior experience or training on how to effectively lead other people. This kind of approach would be fine if the job was putting mail in mailboxes, but managing other people has massive effects on peoples’ lives.

5 Simple Habits Bad Leaders Can’t Seem to Shake Off


Conventional wisdom about leadership holds that great leaders are born and not made. It turns out that isn’t true. Some research done by Leadership Quarterly showed that 26 percent of a leader is born or DNA and 74 percent is learned or developed. Why is this so important? I have no clue whether you were born with this DNA or not, but I know you can become a better leader by focusing on your habits (those things you do every day without thinking).

Why Micromanaging is Hurting Your Employees (and How to Fix It)


I was asked to evaluate a specific manager in a mid-sized company and it didn’t take long to figure out the problem. His rise to a position of leadership wasn’t much different than why most organizations promote people. He was a great performer who had provided a lot of value to his organization. As a result and to incentivize his loyalty, he was promoted. In the years after, the indicators that his team had fallen behind became clear.

Top E-Learning Software - Recommendations and Pricing

Zero in on the best E-Learning software for your company. Get expert recommendations and pricing comparisons based on your specific needs.

The power of abandoned cart discounts: How to choose the right one


To offer a discount or not to offer a discount? It’s a question that many ecommerce stores must answer when creating their abandoned cart emails. There are a lot of factors that need to be ironed out when creating an abandoned cart email.

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