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10 Reasons Managers Fail and What You Can Do About It

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There aren’t many things worse than having a bad manager. Not only does it make you dislike your job but it’s extremely demotivating to come into work every day. It leads to constant thoughts of changing jobs and quitting.

5 Resolutions the Best Leaders Commit to Every Year

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It’s that time of the year again. We’ve all come up with resolutions to make 2018 our best year ever. This first week of January, everyone is on his or her best behavior but the problem is never getting started. The problem is keeping the resolutions going throughout the year. The latest research says 80% of New Year’s Resolutions fail by the second week of February. So the odds of your New Year’s resolution lasting 365 days are as Flo Rida says, “low, low, low, low.”.

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4 Timeless Things a Leader Can Do to Improve Immediately

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Unfortunately, we have a lot of bad frontline leaders in our organizations and it comes at a tremendous cost. Here are 4 timeless things a leader can do to improve immediately. Remember the Purpose of Leadership – Leadership is about serving and empowering other people.

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The power of abandoned cart discounts: How to choose the right one

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To offer a discount or not to offer a discount? It’s a question that many ecommerce stores must answer when creating their abandoned cart emails. There are a lot of factors that need to be ironed out when creating an abandoned cart email.

2018 Customer Training Goals

Are your customer training goals actually achievable? Or will they be cast aside as your team gets caught up in their daily tasks? If you’re not sure, this guide can help.

7 Choices You Should Make to Be a Better Leader

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Traditional corporate leadership approaches adopted by many organizations over the last 50 years use a top down hierarchical approach, where managers are ultimate authority figures over their people. While the tide has gradually shifted towards a more modern approach of servant leadership, unfortunately we still have a long way to go. Yes there are some incredible servant leadership success stories such as: Starbucks, Southwest Airlines, Chick-Fil-A, and Movement Mortgage.

The One Thing Getting in the Way of Your Professional Growth

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I’ve never stopped learning and striving to improve my professional development. The most difficult challenge is that I cannot rely solely on self-awareness to identify and modify behaviors that may be holding me back.

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How Effective Leaders Strengthen Relationships with Their Team

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No one wants to go to work every day dreading the amount of time they are going to spend with his or her boss. At the same time, I don’t know any sane leader who looks forward to having bad relationships with team members. So the question then becomes, why are so many relationships between team members and their leader a major part of the reason people are unhappy at work? The answer: Most leaders have the equation wrong.

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Why You Shouldn’t Allow Your Profession to Become Your Identity

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As he sat down with me nearing the last day of his employment at the company he helped build, I asked the question, “How are you handling the thought of retirement?” His answer was something I will never forget, “I am not what I do.” While I had known for some time how great of a leader he was, those words cemented the sentiment for me and taught me such a valuable lesson about identity.

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

The Leader Profile That Will Have People Following You

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The feeling in my stomach was sickening. At first, I sat there in slight disbelief with the simple thought running through my head over and over, “How in the world could my team possibly rate me like this?”

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Self-Assessments Only Get You So Far (Do This Instead)

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We are the worst judges of ourselves. Whether we are talking about strengths or deficits, especially our deficits. It’s scientifically proven. Don’t believe me? Look up the Dunning-Kruger effect. No one sets out to be a bad leader and bad leaders don’t believe they’re bad leaders.

The Mindset Shift Modern Leaders Get Right

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When you see a red light on the stove, you assume the stovetop is hot, and therefore, don’t place your hand on it. In this case your assumption is correct and it protects you from harm.

5 Things You Must Have to Successfully Lead a Team

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If you know about your industry, perform your job well, and show “potential” there’s a good chance your organization will consider you for a promotion to a management role. Unfortunately, as a manager, you’ll only use a small percentage of the skills that got you the promotion in the first place and according to the latest statistics, you have a greater chance to fail than being successful. (60% 60% of new managers fail in their role every single year in the United States alone).

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

Powerful Habits that Change Managers into Great Leaders

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The debate about the difference between a manager and leader has been settled. Without question, there is a difference in both definition and behavior. Just to ensure we are on the same page, here are my favorite definitions of both in action form: Management: The manipulation of others for your own success. Leadership: Serving and empowering the lives that have been entrusted to you.

3 Things Every Employee Needs From Their Leader

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Our lives seem to be a daily battle between what we want and what we need. From cars to houses, to relationships, to food. While most people can distinguish wants from needs, it never hurts to be reminded. Need: Something you have to have. Want: Something you would like to have. When it comes to work, I have found a lot of leaders overlook the things their people need because of the paycheck that their people receive every two weeks.

How Leaders Effectively Listen To Their Team

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Listening. In my humble opinion is one of the most undervalued aspects of leadership, yet most important. There’s nothing more frustrating and downright rude than talking to someone who can’t or won’t listen. Maybe you have a leader that constantly interrupts.

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4 Things Future Leaders Bring to Work Every Day

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One of the most popular questions I get all the time is, “What are the things you look for in people to know they are going to be a leader?” ” Turns out there are some common characteristics, what we call the “Leadership Compound Theory.”

Content Planning Map: A Template for Training Teams

Are you delivering disjointed feature-based training? Rather than looking at small tasks, focus training content on goals that you want your students to achieve. Download the template to learn how!

The 5 Modern Leader Profiles. Which One Are You?

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A sense of real frustration had set in. The team wasn’t meeting the expectations I had for them and not one team member seemed to be getting better. It felt as though we were stuck in quicksand with no relief in sight. So I did what most inexperienced leaders do, made changes on the team. It was during one particular meeting while letting a team member go, that it was beyond evident from the dialogue that the problem didn’t lie with my team member, the problem lied in me.

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7 Signs You Have a Great Leader

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After surveying thousands of organizational leaders, interviewing hundreds of leaders on the “Follow My Lead” Podcast and being a true student of leadership for many years, it’s beyond evident to me there is an upper echelon of leaders. So much so, it forced us to come up with a name where these leaders stay called the ‘Welding zone.’

Why We Have Too Few Young Leaders

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Life is made up of many choices. We make massive choices like where we go to college, who we marry, where we live, what profession we pursue, or what kind of parent we are. We make small choices like what we eat, what car we drive, how we respond to an event, or what show we pick out on Netflix.

5 Critical Career Lessons to Help You in 2018

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Being named by LinkedIn as a Top Voice in Management & Workplace is quite an honor. While the award is validation for the work our team is doing to help turn managers into leaders is nice, it’s just the beginning. Here are 5 Critical Career Lessons to Help You in 2018.

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The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

One Great Leadership Lesson From Two CEO’s with Massively Results

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Ever wonder why there is a growing divide between the C-suite and first-line management? Between corporate America and Millennials? Between an engaged work force and an unengaged work force? Take Marissa Mayer, current CEO of Yahoo, for instance. Mayer will leave with a $186 million payout as a result of the upcoming transaction between Verizon and Yahoo.

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Leadership isn’t Just for ‘Old’ People

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Have you ever had an experience that changed the way you viewed the world? Last week, I had one when I watched a video from AARP titled ‘Millennials Show Us What Old Looks Like’. In just a couple weeks, the video received over 375,000 views on YouTube.

3 Ways to Improve Confidence in Yourself

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When I joined the 10 million people who have discovered their strengths through the Gallup Assessment , I wasn’t all that surprised to see my results. Strategic. Command. Belief. Responsibility. Maximizer.

7 Leadership Lessons You Can From a Great CEO

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In many ways, the current beliefs and thinking around leadership are amazing compared to the leadership beliefs of prior generations. No longer does it feel like leaders have to rule with an iron fist, not care about their people, or be afraid to show vulnerability in front of those people.

The Essential Template for Your Customer Training Strategy

Looking to build your customer training strategy? The process can be overwhelming, if you don’t have a set plan from the start. This template can help.

3 Flawless Leadership Lessons You MUST Learn from Chick-fil-A

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I have always been enamored with companies that blatantly outperform the competition. I marvel in everything from their CEO’s decision making, habits of their leadership team, marketing, strategy, all the way down to their execution. What’s even more fascinating is for companies to separate themselves in industries that have an equal playing field like food and beverage. Enter Chick-fil-A. The company generates more revenue per location than any other fast food chain in the U.S.

3 Vital Questions Your Leader Must Answer this Year

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To say being a great leader is hard would be an understatement. That’s exactly why the saying “people leave managers, not companies” became not just popular, but true. People are fed up with leaders who make their professional lives harder or downright miserable. They desire people who contribute value to their life not just take value from them. The leader/employee relationship is important because it impacts pay increases, job movement, skill development, and engagement at work.

The True Cost of Bad Leadership

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As I left the man’s office, I couldn’t help but think his company was succeeding despite him. It could have been the way he talked in terms of “I” instead of “we,” how he talked about making all the decisions instead of empowering his people, or how most of his people worked there not because they wanted to, but solely because of the paycheck.

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Why Perseverance Might Actually Be Hurting Your Career

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This post originally appeared on the Leadership Forces Blog. Perseverance is a good thing. It is a value that drives us towards success and achievement helping us to overcome challenges along the way. But it has the potential to trap us in mental prisons.

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Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

The Key Performance Indicator’s Great Leaders Measure

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The old expression that still carries a lot of weight in the world of business. What gets measured gets done’. If you can measure something, you can work on it and you can improve it. The problems come when you measure the wrong thing. It sounds like an amateur mistake but is surprisingly easy to do. Most management information focuses on historic performance. In fact most organizations often concentrate on revenue, costs and profit as indicators of success.

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The Value of Values

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It’s always been important to me to have good values, and I try to show them by making good decisions, giving to others, and sharing my talents. As human beings, that’s just what we are supposed to do, right? Well, what about businesses? Can businesses have values that that make a difference in the world and propel them to higher levels of success? I recently saw a quote that says: “Corporations don’t have values, the people that run them do.”.

Simple Signs You Are Becoming a Bad Leader

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Being an effective leader is hard work. So hard, in fact, the majority of new leaders in the U.S. fail in doing their job every single year. But it turns out there are many things that we bring on ourselves to make it harder than it should be. Most of the time it’s simple bad habits, while other times you could be unaware of them altogether. Either way, consider yourself now in the know about the signs you’re on the path to poor leadership. You don’t love your people.

The Simple Predictors of Future Career Success

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I knew the first time I heard the Tim Ferriss Podcast, the world of professional development had changed forever. I was blown away by the idea that content creators would be willing share this much value for free. All this in an effort to help professionals be better versions of themselves as long as they are willing to put in the effort to listen and be curious.

Aligning Customer Training With Certifications

Want to deliver a cohesive customer training certification program? From strategy to systems to job functions, it's time for us to reassess how learning and certifications are delivered together. Download the guide to see how!