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How the Best Teams Use Accountability as a Competitive Advantage

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Accountability is one of those words most people don’t like to think about because it makes them a little uncomfortable. The thought of being held accountable or holding someone else accountable comes with a level commitment and responsibility most don’t want.

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5 Things You Must Have to Create More Leaders

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One of my favorite leadership quotes of all time comes from Tom Peters, “Leaders don’t create followers, they create more leaders.”. While its certainly a powerful and true quote, I have never met someone who says they have mastered how to do it. So it got me thinking “how do leaders create more leaders?” ” What does it take to help another person develop into a better, more educated, more well-rounded version than yourself?

This Coach’s Uncommon Response Reminds Us of an Important Leadership Lesson

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Anyone who has watched a college basketball game knows the team who is playing at home typically has an enormous home court advantage. The situation was no different on February 27th, when the Virginia Tech Hokies were locked in a tight battle with the number five ranked Duke Blue Devils.

Why Micromanaging is Hurting Your Employees (and How to Fix It)

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I was asked to evaluate a specific manager in a mid-sized company and it didn’t take long to figure out the problem. His rise to a position of leadership wasn’t much different than why most organizations promote people. He was a great performer who had provided a lot of value to his organization. As a result and to incentivize his loyalty, he was promoted. In the years after, the indicators that his team had fallen behind became clear.

3 Reasons to Prioritize On-Demand Customer Training

How can you provide a great onboarding experience while keeping up with a growing customer base? By leveraging on-demand training. This guide describes three benefits of adding on-demand training to your onboarding process. Click here to download.

7 Questions All Leaders Should Ask Themselves Monthly

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There are many ways to determine how good of a job you are doing as a leader but one of my favorite ways is to evaluate the growth of team members. When the growth of a team member slows down, it may mean the leader or employee has lost their focus on the importance of personal development. This is important to note, because a team that continuously develops together not only lasts, they do great things together.

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6 Important Reasons Leaders Should Be Using Social Media

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In the 1980’s and 90’s, most employees didn’t know a thing about their leader outside of work. In the 2000’s, it became more acceptable to know leaders on a personal level. Today, it’s become the norm for employees to not only know their leader on a personal level but to be connected with their leader on social media.

How to Instantly Improve Your Leadership Training

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It’s easy to understand why the modern workforce doesn’t get excited about leadership development initiatives. Sure, they are the end consumer and the people organizations want to upskill, but rarely are training initiatives truly about them. Most initiatives go something like the following. A business unit president tells human resources or training and development the team is struggling with leadership skills.

9 Great Leadership Lessons Learned in 2017

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With another year coming to an end, it’s a great best practice to look back on the previous year to learn and grow before heading into the new year. That’s exactly what our team did with 52 episodes of the Follow My Lead Podcast.

State of the Front-Line Manager

It's no secret that front-line managers are essential to your organization's success. They form the base of your leadership development funnel and, most likely, account for over half of all your organization's leaders. Improving how front-line managers perform yields mouthwatering increases in how individual contributors perform.

What Makes a Great Teammate?

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The power of a team is 2+2 = 6. Without teammates that bring specific characteristics to work every day, it impossible to equal anything more than 4. So what exactly are those characteristics that every successful team regardless of industry, job function, or location have in its team members?

Is Being a Manager a Burden or a Blessing?

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Most professionals start their managerial role thinking their new job is a blessing, but it quickly turns into a burden. Which one is it for you and how can you make your job more of a blessing?

4 Simple Steps to Be a Better Manager

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The vast majority of professionals get promoted into management roles without any prior experience or training on how to effectively lead other people. This kind of approach would be fine if the job was putting mail in mailboxes, but managing other people has massive effects on peoples’ lives.

10 Reasons Managers Fail and What You Can Do About It

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There aren’t many things worse than having a bad manager. Not only does it make you dislike your job but it’s extremely demotivating to come into work every day. It leads to constant thoughts of changing jobs and quitting.

How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

It Took Wells Fargo One Commercial to Show the Wrong Way to Build Trust

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There is no hiding the consumer’s loss of confidence in many of the most visible brands of our time. Uber has had a multi-year struggle, not limited to, a complete overhaul of its leadership team. This was an attempt to try and rebuild the “win at all costs” culture the company has become known for. Facebook has had a hellish two years from the troubling behavior of senior executives to scandals in election data and its latest privacy debacle.

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Want to Become a Great Leader? Practice These 5 Habits

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There are thousands of professionals all across the world who call themselves a leader in their respective business. The reality is, the vast majority of these people are a leader in title only. Sure, people report to them, and they have some authority over others because of seniority or prior performance, but they aren’t a leader to anyone on their team.

Giant: Huggies Catalina Offer & Instant Savings Double Dip {1/5}

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Giant: Huggies Catalina Offer & Instant Savings Double Dip {1/5} We have an awesome double dip to share with you. Starting Friday 1/5, Giant will have a Spend $30, Get $7.00 off instantly offer on select diapers including Huggies Diapers jumbo packs.

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The power of abandoned cart discounts: How to choose the right one

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To offer a discount or not to offer a discount? It’s a question that many ecommerce stores must answer when creating their abandoned cart emails. There are a lot of factors that need to be ironed out when creating an abandoned cart email.

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The Secret to Getting Learning Results May Not Be What You Think

Do you struggle to achieve measurable results with your learning solutions? If so, you’re not alone. According to CEB, traditional training only creates 37% learning transfer. This guide explores the causes of poor transfer and concrete steps to achieving better outcomes.

5 Critical Career Lessons to Help You in 2018

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Being named by LinkedIn as a Top Voice in Management & Workplace is quite an honor. While the award is validation for the work our team is doing to help turn managers into leaders is nice, it’s just the beginning. Here are 5 Critical Career Lessons to Help You in 2018.

4 Timeless Things a Leader Can Do to Improve Immediately

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Unfortunately, we have a lot of bad frontline leaders in our organizations and it comes at a tremendous cost. Here are 4 timeless things a leader can do to improve immediately. Remember the Purpose of Leadership – Leadership is about serving and empowering other people.

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How to Have Difficult Conversations as a Leader

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One of the biggest challenges most leaders face today is having difficult conversations with their people. Here’s a simple approach you can use. Talk to Them, Not At Them. No one likes a boss who constantly talks down to them or makes them feel little.

Stopping Bad Leadership Starts with You

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There are major problems facing us as it relates to organizational leadership. Employee engagement is at an all-time low, voluntary turnover is skyrocketing, and the number one reason people are leaving is because of their boss.

Your Guide to Creating a Customer Onboarding Program

Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help help.

Are You a Boss or a Leader?

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In one of my first jobs my boss said to me one day, “You know deep down everyone’s motives are only for themselves, they only truly want what is going to benefit them the most, it is not success of the organization but success of oneself.”

5 Brilliant Lessons from the Top Companies to Work For in 2018

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Everybody loves a top 50 list. It could be dog breeds, the best cities to live in, highest rated CEO’s or in this case the Top Companies to work for in 2018. I love LinkedIn’s annual list of the Top Companies in the US to Work For in 2018 because it’s based on actual actions of over 146 million US Professionals. The actions are looked at in four main pillars; interest in the company, engagement with the company’s employees, job demand and employee retention.

3 Levels of Culture Your Company MUST Avoid

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Most of us can name companies known for not only their monetary success but their success in creating a culture in which employees are proud and happy to belong. Companies like Southwest Airlines, Chick-fil-A, or Movement Mortgage all share the distinction of great financial and cultural success.

This Hard Nosed CEO Shared the Most Important Attribute of Leadership

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There are many successful CEOs we can learn from. Take Eric Schmidt growing Google, Howard Schultz scaling Starbucks, Bill McDermott taking SAP to the Cloud, and Jeff Bezos changing the world with Amazon. All of these leaders are incredible, but none of them surpass what Jack Welch did at GE. During his tenure, Welch was able to increase GE’s company value by 4,000 percent. You could make an argument that this impact was one of the greatest achievements in the history of CEOs.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.

Why You Shouldn’t Allow Your Profession to Become Your Identity

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As he sat down with me nearing the last day of his employment at the company he helped build, I asked the question, “How are you handling the thought of retirement?” His answer was something I will never forget, “I am not what I do.” While I had known for some time how great of a leader he was, those words cemented the sentiment for me and taught me such a valuable lesson about identity.

3 Things Every Employee Needs From Their Leader

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Our lives seem to be a daily battle between what we want and what we need. From cars to houses, to relationships, to food. While most people can distinguish wants from needs, it never hurts to be reminded. Need: Something you have to have. Want: Something you would like to have. When it comes to work, I have found a lot of leaders overlook the things their people need because of the paycheck that their people receive every two weeks.

Why It’s Important to Volunteer and Serve Outside of Work

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According to research done in 2016 by the Corporation for National Community Service, 25.3 percent of Americans volunteer, which is approximately 62.8 million volunteers. They average 32.1 volunteer hours per person, per year, which comes to 7.9

What You Should Do If You Have a Bad Manager

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Unfortunately, bad leadership is all too common. The latest research shows 75% of people leave companies because of their manager. This means a lot of people go to work every day either dread seeing their manager or just show up for the paycheck. Either way, it’s a problem.

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How to Price and Package Customer Training

To charge or not to charge? That is the question many customer training teams are facing today. The answer, however, is not always a straightforward yes or no. Download this guide to learn more.

3 Smart Ways to Lead Your Team Without Being Too Controlling

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If I asked you to close your eyes and visualize a leader, what image would come to mind? When I originally did the exercise, the first thought that came mind was a statue of a military general. For some reason, a general in the 1700’s with one leg on a giant rock pointing a sword to direct his troops into battle.

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Persistent vs Consistent: Which Should You Be as a Leader?

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Do you struggle to connect with your team? Do they get frustrated with how you handle yourself depending on the situation? If so, it is time to consider if you are being a persistent or consistent leader.

Managers Must Pass Through These 4 Levels of Leadership to Be Successful

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Most people who move into a management position get there because they were an excellent performer in their previous role. They immediately start working to create mini versions of themselves. Eventually, their team gets burnt out by trying to become something they aren’t or they fail in the management role altogether. Why does this happen? These people can likely trace their problems back to their inability to learn, grow and improve as a leader.

Simple Signs You Are Becoming a Bad Leader

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Being an effective leader is hard work. So hard, in fact, the majority of new leaders in the U.S. fail in doing their job every single year. But it turns out there are many things that we bring on ourselves to make it harder than it should be. Most of the time it’s simple bad habits, while other times you could be unaware of them altogether. Either way, consider yourself now in the know about the signs you’re on the path to poor leadership. You don’t love your people.

Move Beyond Learning to Applying: A Modern Management Development Program

It’s well documented that people leave managers – not companies. Download this guide to learn how to shift the perspective from event to journey and how to take learners through Proficiency Journeys to get results.