We've all heard a lot about "microlearning." What is it, why is it, and does it work? Over the last few years we've seen a growing use of the term "microlearning." While there is no clearly agreed-upon definition of this term (and those who doubt its very existence), I think it might be boiled down this way: it is an approach that utilizes mobile platforms and sophisticated multimedia to deliver training in brief, condensed pieces.

Turning Instructional Design Upside Down


This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9 th grade English class. Fresh out of college, I had a lot of ideas about how learning should work in my classroom. All my students would be brilliant and I would be the best teacher ever. Reality quickly slapped me in the face and I realized I had to make some adjustments to best meet the needs of my students.


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“I'm Lovin' It!”: McDonald’s Journey with Performance Support


Imagine this training challenge

Your Performance Support Doesn't Speak xAPI? 3 Reasons it Should


​By now, you’ve heard the buzz regarding what’s variously called Experience API , xAPI, or The Tin Can API. And you know that it’s an emerging learning technology standard that facilitates the collection and communication of data related to the wide range of ways in which a learner interacts with formal or informal learning assets. However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning.

5 Reasons CFOs Invest in Talent Development

In 2021, many of your competitors will invest in talent development software. If you make the right decision, invest in the right software, and if your organization is willing to use it, you can realize five decisive competitive advantages. To see those advantages, download Paycor’s latest guide, 5 Reasons CFOs Invest in Talent Development.

Moving from Training to Performance Support


You teach swimming or prevent drowning?


Okay, I realize that's a fairly aggressive title! But a fairly stark realization that has become apparent to us, as of late, both in our travels and when working with many senior learning leaders. We simply aren't tasked to deliver the same outcomes we once were. We've all heard the demands from our organizations around better aligning with business outcomes and performance measures. Yet, we continue to see the same old deliverables, often packaged in a new wrapper

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Learning in the Flow of Work


Here’s a reality: The closer a learner is to the place and moment of “Apply,” the more open and ready that learner is to learn. Consider your own learning mindset while in the workflow compared to when you step away from it to learn in the fabricated environment of a classroom or an eLearning course. At which of those moments are you most motivated and ready to engage mentally, emotionally, and physically to learn

ROI: The Most Difficult Metric!


Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!" But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line

It’s time to: challenge and lead, rather than simply consult


We’re not sure how many of you follow the latest trends in sales methodology and practices, but the latest model being adopted is called, “The Challenger Sale”. For years sales AND learning professionals have tried to become more consultative in their approach to serving and acquiring customers. Candidly, for many this hasn’t worked.

Deliver Effective Online Education and Events Your Members Will Love

This guide identifies the biggest challenges for associations moving their training online and provides practical solutions so that you can hit the ground running. Download now to keep your members engaged and growing even in times of COVID-19.

Brave New Frontier for Instructional Designers


I was watching a Star Trek rerun the other day and I had the realization that, like the Star Trek Enterprise, instructional design is entering a brave new frontier. We know so much more about adult learning and retention now, that the way we learned instructional design no longer works. I would even argue it never worked

It’s Time to Invest in the Performance Zone


Last month we focused in on the Performance Zone--the place where the work of the organization actually gets done. When it comes to formal learning, we’ve spent billions on learning management systems and on a robust authoring toolkit to develop interactive simulations, eLearning, virtual instruction and much more. However, when it comes to the Performance Zone, there’s a vital tool that also merits investment—Embedded Performance Support System (EPSS) authoring software

Agile, it’s not just for software development


Over the past 10 years or so, much has been said about Agile methodologies, particularly in regards to software development. Agile methodologies, notably Scrum, Lean, and Kanban, value one set of priorities, short iterations, transparency/accountability, and built-in quality. But, if the rest of a company does not share in these same values and approaches that company will not realize the value it could achieve in embracing Agile in all aspects of the business

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Podcast: Bob Mosher speaks with Marc Rosenberg


Marc Rosenberg, performance support advocate, speaks with Bob Mosher on his reasons why 2013 is the year for Performance Support. This podcast is the first in a series that will continue throughout the year. Please let us know if there is anyone you'd like to have sit down with Bob to discuss performance support

Bridging the Gap Between HR and Safety

Members of HR are known for taking on different types of tasks. Safety training isn’t always one of them, but in reality, it makes sense that it should be. Learn how safety aligns with the goals of any HR team and how managing it can make your job easier.

Mobile is a Game Changer for Performance Support


These days, everyone is on the move, including the both of us! If you were on the move and missed our last webinar, The Power of Mobile Support , or if you want a quick recap, here''s a quick summary

Overcoming Barriers to PS--Yes, You Can!


In our post, Your Finger’s in the Dike and the Dam’s about to Burst, Bob referred to a Gartner study that shows IT spend on new systems and applications is expected to double in 2013. That means there is a potential for your performance support project to get funded! But, in order for it to even be considered, you'll probably have to overcome some internal barriers

Performance Support: Hiding in Plain Sight in Life, but Not So Much in the Training World


I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. Performance support. I had always been confounded when completing my tax retun.

Sales Opportunities are not Created Equal


"Random acts of sales support undermine the best-laid strategies" - Scott Santucci, Forrester Research Problem Statement: while financial objectives are very specific and constantly fine tuned, strategic objectives are often left ambiguous. This ambiguity leads to a proliferation of misaligned sales enablement activities that if left unchecked will do more harm than good

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3 Guiding Principles to Support the Human Dimension in Learning

Speaker: Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting

Join Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting, for her exclusive session where she will be discussing the 3 guiding principles for the future of learning, and how these can affect the design of work in organizations.

The Pyramid Is the Tipping Point


Imagine you walk into a classroom to take a course and find the desks scattered all over the place, student manuals strewn all over the room, the instructor making no effort to facilitate the course effectively, the LCD projector pointing at the wall not the whiteboard, your fellow students wandering in and out sporadically throughout the period, and the course beginning randomly in chapter 5 for no apparent reason. How well do you think this experience is going to go

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Mobile Performance Support (PS): There's an App for That!


These days it seems we don't go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. It’s huge! A recent IDC report says that this year, the number of mobile workers will total 1.3 billion around the world-- an impressive 37.2% of the workforce. This is just the beginning

We need to know where we've been to get where we're going.


When I was a 4 th grade school teacher a wonderful mentor of mine introduced me to the one of the most powerful teaching approaches I had ever seen – having my kids grade their own papers and then research and EXPLAIN why they had gotten the problem wrong. It was with this exercise that I witnessed the power of self-evaluation.



As Keith points out in his response to our last post, it's important to carefully assess the needs of learners and the goals of the learning project. If an organization needs learners to retain information or concepts for a longer period of time, some of the research we've been summarizing indicates there are ways to improve reception and later recall--such as making the learning activity "harder."

5 Reasons Leaders Invest in Language Training

Communication is the lifeforce of any company. Without it, productivity, employee happiness, and ultimately your business suffers. Investing in language learning better positions global business leaders to see gains in organizational effectiveness as a result.

Ugly Babies, Lipstick on Pigs, and Performance Support


When our son, Ryan, was born it was somewhat of a difficult delivery. His head was misshapen and some of his features were swollen. Regardless, the first words from everyone who stopped by to see him were “What a beautiful baby.” Nothing could have been further from the truth. But if someone had said, “My that’s an ugly baby,” they most certainly would have been dropped from the “close friends” list

Learning and Emotion


When Pluto was downgraded from its status as a “planet” to a “dwarf planet” in 2006 by the International Astronomical Union, do you remember how you felt? Certainly among astronomers, professional and amateur, the taxonomic shift—which meant that Pluto was no longer one of the planets in Earth’s solar system—the debate was contentious, even emotional.

More on cognitive mapping


How Edward Tolman's experiments shaped our theories of learning. Edward Tolman's influential experiments with rats in the 1940's remain highly formative for the field of cognitive psychology, and continue to shape our discussions about learning theory. I suggested in the last blog post that his map analogies for cognitive processing might be another helpful way for us to think through "desirable difficulties" as an approach to learning.

From Agile Software Development to Agile Company


Agile companies stay nimble using approaches like Performance Support to minimize up front “big knowledge” and maximize direction at the moment of need. But to get the most out of a move to Agile development, one must consider what it means to be an Agile company, namely to operate as groups of Agile teams

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The Ins and Outs of Connecting Technologies in a Modern Learning Ecosystem

Speaker: TJ Seabrooks, former CEO at Rustici Software

Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.

Performance Zone: The Missing Link


In the business environment, the word "performance" has been around for a while. We use it in many different ways and we interpret it using our own filters. When you hear the word "performance" in a business context, what does that mean to you? If you''re like us, you probably think of it in terms of performance management

Podcast: Conrad Gottfredson talks Agile with Rory Francis of Huntington National Bank


C onrad Gottfredson continues the Agile discussion with Rory Francis, Senior Instructional Designer at Huntington National Bank (13:09

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It’s Still About People Since It’s Still About Change


I am an advocate for performance support. It just makes sense, (even if the term itself is a bit confusing and not very exciting.) But as with all technology-enabled learning solutions that have crossed my path over the past 35+ years, the most critical success factor is not the technology at all. It is the people who will use and support the use of this stuff: the workers (unfortunately referred to as ‘end-users’) and their managers.

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Podcast: Bob Mosher speaks with Charles Jennings on the Performance Support Maturity Model


Listen as Bob Mosher and Charles Jennings discuss the Performance Support Maturity model. Find out where your organization stands! Charles Jennings is a thought leader and learning and performance consultant. Read more on his work here

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

"Strip maps" and "comprehensive maps"


"Cognitive mapping" might be another useful way to talking about Performance Learning. Just a quick addition to the Insight blog here at the beginning of the week. I read an article in The Guardian over the weekend that adds to our use of GPS as a way to think about learning. Death by GPS: are Satnavs Changing Our Brains?"