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Okay, I realize that's a fairly aggressive title! But a fairly stark realization that has become apparent to us, as of late, both in our travels and when working with many senior learning leaders. We simply aren't tasked to deliver the same outcomes we once were. We've all heard the demands from our organizations around better aligning with business outcomes and performance measures. Yet, we continue to see the same old deliverables, often packaged in a new wrapper MORE
Listen as Bob Mosher and Charles Jennings discuss the Performance Support Maturity model. Find out where your organization stands! Charles Jennings is a thought leader and learning and performance consultant. Read more on his work here MORE
Here’s a reality: The closer a learner is to the place and moment of “Apply,” the more open and ready that learner is to learn. Consider your own learning mindset while in the workflow compared to when you step away from it to learn in the fabricated environment of a classroom or an eLearning course. At which of those moments are you most motivated and ready to engage mentally, emotionally, and physically to learn MORE
In our post, Your Finger’s in the Dike and the Dam’s about to Burst, Bob referred to a Gartner study that shows IT spend on new systems and applications is expected to double in 2013. That means there is a potential for your performance support project to get funded! But, in order for it to even be considered, you'll probably have to overcome some internal barriers MORE
We've all heard a lot about "microlearning." What is it, why is it, and does it work? Over the last few years we've seen a growing use of the term "microlearning." While there is no clearly agreed-upon definition of this term (and those who doubt its very existence), I think it might be boiled down this way: it is an approach that utilizes mobile platforms and sophisticated multimedia to deliver training in brief, condensed pieces. MORE
Imagine this training challenge MORE
Over the past 10 years or so, much has been said about Agile methodologies, particularly in regards to software development. Agile methodologies, notably Scrum, Lean, and Kanban, value one set of priorities, short iterations, transparency/accountability, and built-in quality. But, if the rest of a company does not share in these same values and approaches that company will not realize the value it could achieve in embracing Agile in all aspects of the business MORE
These days, everyone is on the move, including the both of us! If you were on the move and missed our last webinar, The Power of Mobile Support , or if you want a quick recap, here''s a quick summary MORE
Marc Rosenberg, performance support advocate, speaks with Bob Mosher on his reasons why 2013 is the year for Performance Support. This podcast is the first in a series that will continue throughout the year. Please let us know if there is anyone you'd like to have sit down with Bob to discuss performance support MORE
"Random acts of sales support undermine the best-laid strategies" - Scott Santucci, Forrester Research Problem Statement: while financial objectives are very specific and constantly fine tuned, strategic objectives are often left ambiguous. This ambiguity leads to a proliferation of misaligned sales enablement activities that if left unchecked will do more harm than good MORE
I was watching a Star Trek rerun the other day and I had the realization that, like the Star Trek Enterprise, instructional design is entering a brave new frontier. We know so much more about adult learning and retention now, that the way we learned instructional design no longer works. I would even argue it never worked MORE
I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. Performance support. I had always been confounded when completing my tax retun. MORE
These days it seems we don't go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. It’s huge! A recent IDC report says that this year, the number of mobile workers will total 1.3 billion around the world-- an impressive 37.2% of the workforce. This is just the beginning MORE
Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!" But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line MORE
This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9 th grade English class. Fresh out of college, I had a lot of ideas about how learning should work in my classroom. All my students would be brilliant and I would be the best teacher ever. Reality quickly slapped me in the face and I realized I had to make some adjustments to best meet the needs of my students. MORE
C onrad Gottfredson continues the Agile discussion with Rory Francis, Senior Instructional Designer at Huntington National Bank (13:09 MORE
In spring of 2014, Microsoft Canada released the results of a study on media consumers that claimed attention spans are shrinking. The report warned us that the average attention span has dropped from 12 to 8 seconds since about the year 2000, and is likely caused by the exponential increase in use of digital media. MORE
We’re not sure how many of you follow the latest trends in sales methodology and practices, but the latest model being adopted is called, “The Challenger Sale”. For years sales AND learning professionals have tried to become more consultative in their approach to serving and acquiring customers. Candidly, for many this hasn’t worked. MORE
As Keith points out in his response to our last post, it's important to carefully assess the needs of learners and the goals of the learning project. If an organization needs learners to retain information or concepts for a longer period of time, some of the research we've been summarizing indicates there are ways to improve reception and later recall--such as making the learning activity "harder." MORE
I am an advocate for performance support. It just makes sense, (even if the term itself is a bit confusing and not very exciting.) But as with all technology-enabled learning solutions that have crossed my path over the past 35+ years, the most critical success factor is not the technology at all. It is the people who will use and support the use of this stuff: the workers (unfortunately referred to as ‘end-users’) and their managers. MORE
"Cognitive mapping" might be another useful way to talking about Performance Learning. Just a quick addition to the Insight blog here at the beginning of the week. I read an article in The Guardian over the weekend that adds to our use of GPS as a way to think about learning. Death by GPS: are Satnavs Changing Our Brains?" MORE
Last month we focused in on the Performance Zone--the place where the work of the organization actually gets done. When it comes to formal learning, we’ve spent billions on learning management systems and on a robust authoring toolkit to develop interactive simulations, eLearning, virtual instruction and much more. However, when it comes to the Performance Zone, there’s a vital tool that also merits investment—Embedded Performance Support System (EPSS) authoring software MORE
Agile companies stay nimble using approaches like Performance Support to minimize up front “big knowledge” and maximize direction at the moment of need. But to get the most out of a move to Agile development, one must consider what it means to be an Agile company, namely to operate as groups of Agile teams MORE
How Edward Tolman's experiments shaped our theories of learning. Edward Tolman's influential experiments with rats in the 1940's remain highly formative for the field of cognitive psychology, and continue to shape our discussions about learning theory. I suggested in the last blog post that his map analogies for cognitive processing might be another helpful way for us to think through "desirable difficulties" as an approach to learning. MORE
Imagine you walk into a classroom to take a course and find the desks scattered all over the place, student manuals strewn all over the room, the instructor making no effort to facilitate the course effectively, the LCD projector pointing at the wall not the whiteboard, your fellow students wandering in and out sporadically throughout the period, and the course beginning randomly in chapter 5 for no apparent reason. How well do you think this experience is going to go MORE
When our son, Ryan, was born it was somewhat of a difficult delivery. His head was misshapen and some of his features were swollen. Regardless, the first words from everyone who stopped by to see him were “What a beautiful baby.” Nothing could have been further from the truth. But if someone had said, “My that’s an ugly baby,” they most certainly would have been dropped from the “close friends” list MORE
When Pluto was downgraded from its status as a “planet” to a “dwarf planet” in 2006 by the International Astronomical Union, do you remember how you felt? Certainly among astronomers, professional and amateur, the taxonomic shift—which meant that Pluto was no longer one of the planets in Earth’s solar system—the debate was contentious, even emotional. MORE
When I was a 4 th grade school teacher a wonderful mentor of mine introduced me to the one of the most powerful teaching approaches I had ever seen – having my kids grade their own papers and then research and EXPLAIN why they had gotten the problem wrong. It was with this exercise that I witnessed the power of self-evaluation. MORE
In the business environment, the word "performance" has been around for a while. We use it in many different ways and we interpret it using our own filters. When you hear the word "performance" in a business context, what does that mean to you? If you''re like us, you probably think of it in terms of performance management MORE
By now, you’ve heard the buzz regarding what’s variously called Experience API , xAPI, or The Tin Can API. And you know that it’s an emerging learning technology standard that facilitates the collection and communication of data related to the wide range of ways in which a learner interacts with formal or informal learning assets. However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning. MORE
Ontuitive
JUNE 27, 2016
We've all heard a lot about "microlearning." What is it, why is it, and does it work? Over the last few years we've seen a growing use of the term "microlearning." While there is no clearly agreed-upon definition of this term (and those who doubt its very existence), I think it might be boiled down this way: it is an approach that utilizes mobile platforms and sophisticated multimedia to deliver training in brief, condensed pieces.
Ontuitive
AUGUST 19, 2013
This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9 th grade English class. Fresh out of college, I had a lot of ideas about how learning should work in my classroom. All my students would be brilliant and I would be the best teacher ever. Reality quickly slapped me in the face and I realized I had to make some adjustments to best meet the needs of my students.
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Ontuitive
OCTOBER 22, 2013
Imagine this training challenge
Ontuitive
OCTOBER 12, 2016
By now, you’ve heard the buzz regarding what’s variously called Experience API , xAPI, or The Tin Can API. And you know that it’s an emerging learning technology standard that facilitates the collection and communication of data related to the wide range of ways in which a learner interacts with formal or informal learning assets. However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning.
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Ontuitive
DECEMBER 18, 2012
Okay, I realize that's a fairly aggressive title! But a fairly stark realization that has become apparent to us, as of late, both in our travels and when working with many senior learning leaders. We simply aren't tasked to deliver the same outcomes we once were. We've all heard the demands from our organizations around better aligning with business outcomes and performance measures. Yet, we continue to see the same old deliverables, often packaged in a new wrapper
Ontuitive
NOVEMBER 13, 2013
Here’s a reality: The closer a learner is to the place and moment of “Apply,” the more open and ready that learner is to learn. Consider your own learning mindset while in the workflow compared to when you step away from it to learn in the fabricated environment of a classroom or an eLearning course. At which of those moments are you most motivated and ready to engage mentally, emotionally, and physically to learn
Ontuitive
FEBRUARY 5, 2013
Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!" But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line
Ontuitive
DECEMBER 2, 2013
We’re not sure how many of you follow the latest trends in sales methodology and practices, but the latest model being adopted is called, “The Challenger Sale”. For years sales AND learning professionals have tried to become more consultative in their approach to serving and acquiring customers. Candidly, for many this hasn’t worked.
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This guide identifies the biggest challenges for associations moving their training online and provides practical solutions so that you can hit the ground running. Download now to keep your members engaged and growing even in times of COVID-19.
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Ontuitive
AUGUST 5, 2013
I was watching a Star Trek rerun the other day and I had the realization that, like the Star Trek Enterprise, instructional design is entering a brave new frontier. We know so much more about adult learning and retention now, that the way we learned instructional design no longer works. I would even argue it never worked
Ontuitive
OCTOBER 16, 2013
Last month we focused in on the Performance Zone--the place where the work of the organization actually gets done. When it comes to formal learning, we’ve spent billions on learning management systems and on a robust authoring toolkit to develop interactive simulations, eLearning, virtual instruction and much more. However, when it comes to the Performance Zone, there’s a vital tool that also merits investment—Embedded Performance Support System (EPSS) authoring software
Ontuitive
JULY 8, 2013
Over the past 10 years or so, much has been said about Agile methodologies, particularly in regards to software development. Agile methodologies, notably Scrum, Lean, and Kanban, value one set of priorities, short iterations, transparency/accountability, and built-in quality. But, if the rest of a company does not share in these same values and approaches that company will not realize the value it could achieve in embracing Agile in all aspects of the business
Ontuitive
FEBRUARY 14, 2013
Marc Rosenberg, performance support advocate, speaks with Bob Mosher on his reasons why 2013 is the year for Performance Support. This podcast is the first in a series that will continue throughout the year. Please let us know if there is anyone you'd like to have sit down with Bob to discuss performance support
Advertisement
Members of HR are known for taking on different types of tasks. Safety training isn’t always one of them, but in reality, it makes sense that it should be. Learn how safety aligns with the goals of any HR team and how managing it can make your job easier.
Ontuitive
JUNE 3, 2013
These days, everyone is on the move, including the both of us! If you were on the move and missed our last webinar, The Power of Mobile Support , or if you want a quick recap, here''s a quick summary
Ontuitive
JANUARY 28, 2013
In our post, Your Finger’s in the Dike and the Dam’s about to Burst, Bob referred to a Gartner study that shows IT spend on new systems and applications is expected to double in 2013. That means there is a potential for your performance support project to get funded! But, in order for it to even be considered, you'll probably have to overcome some internal barriers
Ontuitive
NOVEMBER 29, 2012
I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. Performance support. I had always been confounded when completing my tax retun.
Ontuitive
FEBRUARY 13, 2014
"Random acts of sales support undermine the best-laid strategies" - Scott Santucci, Forrester Research Problem Statement: while financial objectives are very specific and constantly fine tuned, strategic objectives are often left ambiguous. This ambiguity leads to a proliferation of misaligned sales enablement activities that if left unchecked will do more harm than good
Speaker: Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting
Join Dr. Amy Titus, Managing Director in Human Capital at Deloitte Consulting, for her exclusive session where she will be discussing the 3 guiding principles for the future of learning, and how these can affect the design of work in organizations.
Ontuitive
NOVEMBER 9, 2012
Imagine you walk into a classroom to take a course and find the desks scattered all over the place, student manuals strewn all over the room, the instructor making no effort to facilitate the course effectively, the LCD projector pointing at the wall not the whiteboard, your fellow students wandering in and out sporadically throughout the period, and the course beginning randomly in chapter 5 for no apparent reason. How well do you think this experience is going to go
Ontuitive
JANUARY 23, 2013
These days it seems we don't go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. It’s huge! A recent IDC report says that this year, the number of mobile workers will total 1.3 billion around the world-- an impressive 37.2% of the workforce. This is just the beginning
Ontuitive
JUNE 19, 2013
When I was a 4 th grade school teacher a wonderful mentor of mine introduced me to the one of the most powerful teaching approaches I had ever seen – having my kids grade their own papers and then research and EXPLAIN why they had gotten the problem wrong. It was with this exercise that I witnessed the power of self-evaluation.
Ontuitive
APRIL 19, 2016
As Keith points out in his response to our last post, it's important to carefully assess the needs of learners and the goals of the learning project. If an organization needs learners to retain information or concepts for a longer period of time, some of the research we've been summarizing indicates there are ways to improve reception and later recall--such as making the learning activity "harder."
Advertiser: Rosetta Stone
Communication is the lifeforce of any company. Without it, productivity, employee happiness, and ultimately your business suffers. Investing in language learning better positions global business leaders to see gains in organizational effectiveness as a result.
Ontuitive
DECEMBER 10, 2012
When our son, Ryan, was born it was somewhat of a difficult delivery. His head was misshapen and some of his features were swollen. Regardless, the first words from everyone who stopped by to see him were “What a beautiful baby.” Nothing could have been further from the truth. But if someone had said, “My that’s an ugly baby,” they most certainly would have been dropped from the “close friends” list
Ontuitive
JANUARY 5, 2016
When Pluto was downgraded from its status as a “planet” to a “dwarf planet” in 2006 by the International Astronomical Union, do you remember how you felt? Certainly among astronomers, professional and amateur, the taxonomic shift—which meant that Pluto was no longer one of the planets in Earth’s solar system—the debate was contentious, even emotional.
Ontuitive
AUGUST 5, 2016
How Edward Tolman's experiments shaped our theories of learning. Edward Tolman's influential experiments with rats in the 1940's remain highly formative for the field of cognitive psychology, and continue to shape our discussions about learning theory. I suggested in the last blog post that his map analogies for cognitive processing might be another helpful way for us to think through "desirable difficulties" as an approach to learning.
Ontuitive
JULY 15, 2013
Agile companies stay nimble using approaches like Performance Support to minimize up front “big knowledge” and maximize direction at the moment of need. But to get the most out of a move to Agile development, one must consider what it means to be an Agile company, namely to operate as groups of Agile teams
Speaker: TJ Seabrooks, former CEO at Rustici Software
Have you ended up with a collection of content inputs and data outputs that might be hard to wrangle? If your organization uses multiple LMSs and has content coming from many different places, or you’re heading in this direction, this webinar is for you.
Ontuitive
SEPTEMBER 4, 2013
In the business environment, the word "performance" has been around for a while. We use it in many different ways and we interpret it using our own filters. When you hear the word "performance" in a business context, what does that mean to you? If you''re like us, you probably think of it in terms of performance management
Ontuitive
AUGUST 12, 2013
C onrad Gottfredson continues the Agile discussion with Rory Francis, Senior Instructional Designer at Huntington National Bank (13:09
Ontuitive
OCTOBER 31, 2012
I am an advocate for performance support. It just makes sense, (even if the term itself is a bit confusing and not very exciting.) But as with all technology-enabled learning solutions that have crossed my path over the past 35+ years, the most critical success factor is not the technology at all. It is the people who will use and support the use of this stuff: the workers (unfortunately referred to as ‘end-users’) and their managers.
Ontuitive
MARCH 4, 2013
Listen as Bob Mosher and Charles Jennings discuss the Performance Support Maturity model. Find out where your organization stands! Charles Jennings is a thought leader and learning and performance consultant. Read more on his work here
Advertiser: Skilljar
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Ontuitive
JUNE 27, 2016
"Cognitive mapping" might be another useful way to talking about Performance Learning. Just a quick addition to the Insight blog here at the beginning of the week. I read an article in The Guardian over the weekend that adds to our use of GPS as a way to think about learning. Death by GPS: are Satnavs Changing Our Brains?"
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