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Microlearning

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We've all heard a lot about "microlearning." What is it, why is it, and does it work? Over the last few years we've seen a growing use of the term "microlearning."

Your Performance Support Doesn't Speak xAPI? 3 Reasons it Should

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​By now, you’ve heard the buzz regarding what’s variously called Experience API , xAPI, or The Tin Can API.

Trending Sources

Latent Learning

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Strong and durable learning can happen without incentives and reinforcements. How do we make the most of that insight? Part One on latent learning.

The 8-second attention span; or, I'm fine if goldfish are more patient than millennials

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In spring of 2014, Microsoft Canada released the results of a study on media consumers that claimed attention spans are shrinking.

2017 Customer Training Benchmarks Study

What are the baseline metrics for a successful customer training program? Find out in Skilljar's inaugural customer training benchmarks study, which includes an analysis of completion rates, course duration, and more. Click to download.

Learning and Emotion

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When Pluto was downgraded from its status as a “planet” to a “dwarf planet” in 2006 by the International Astronomical Union, do you remember how you felt?

“I'm Lovin' It!”: McDonald’s Journey with Performance Support

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Imagine this training challenge

Learn Harder, Learn Better?

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In the last Insight post ("Forgetting to Remember", 1-27-16), we gestured toward a body of research suggesting that creating learning conditions in which learners work harder to retrieve information can measurably improve memory.

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Employee Performance InfoGraphic

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Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Forgetting to remember.

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Solomon Shereshevsky (1886-1958) is perhaps the most famous mnemonist of the twentieth century, and became a useful case study in how the brain remembers information. He could retain entire conversations, pages of printed text, blocks of random numbers--most anything that entered through his senses.

Performance Support: Hiding in Plain Sight in Life, but Not So Much in the Training World

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I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. Performance support. I had always been confounded when completing my tax retun.

Moving from Training to Performance Support

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Overcoming Barriers to PS--Yes, You Can!

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In our post, Your Finger’s in the Dike and the Dam’s about to Burst, Bob referred to a Gartner study that shows IT spend on new systems and applications is expected to double in 2013. That means there is a potential for your performance support project to get funded!

3 Ways to Create a Best in Class Customer Training Plan

Looking to improve your training plan for Q4 and beyond? Download this guide to learn how the right goals, education, and tools can help.

Mobile Performance Support (PS): There's an App for That!

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These days it seems we don't go anywhere without a mobile connection of some kind. Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. It’s huge! A recent IDC report says that this year, the number of mobile workers will total 1.3 billion around the world-- an impressive 37.2% of the workforce. This is just the beginning

ROI: The Most Difficult Metric!

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Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We We have all kinds of data supporting what we do!"

Sales Opportunities are not Created Equal

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"Random acts of sales support undermine the best-laid strategies" - Scott Santucci, Forrester Research Problem Statement: while financial objectives are very specific and constantly fine tuned, strategic objectives are often left ambiguous. This ambiguity leads to a proliferation of misaligned sales enablement activities that if left unchecked will do more harm than good

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You teach swimming or prevent drowning?

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Okay, I realize that's a fairly aggressive title! But a fairly stark realization that has become apparent to us, as of late, both in our travels and when working with many senior learning leaders. We simply aren't tasked to deliver the same outcomes we once were. We've all heard the demands from our organizations around better aligning with business outcomes and performance measures. Yet, we continue to see the same old deliverables, often packaged in a new wrapper

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How to Select an LMS for Customer Training

Finding an LMS suitable for customer training can be tough. Check out our guide to learn about some key considerations for selecting a customer education platform.

Podcast: Bob Mosher speaks with Charles Jennings on the Performance Support Maturity Model

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Listen as Bob Mosher and Charles Jennings discuss the Performance Support Maturity model. Find out where your organization stands! Charles Jennings is a thought leader and learning and performance consultant. Read more on his work here

Learning in the Flow of Work

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Here’s a reality: The closer a learner is to the place and moment of “Apply,” the more open and ready that learner is to learn. Consider your own learning mindset while in the workflow compared to when you step away from it to learn in the fabricated environment of a classroom or an eLearning course. At which of those moments are you most motivated and ready to engage mentally, emotionally, and physically to learn

"Interleaving"

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As Keith points out in his response to our last post, it's important to carefully assess the needs of learners and the goals of the learning project. If an organization needs learners to retain information or concepts for a longer period of time, some of the research we've been summarizing indicates there are ways to improve reception and later recall--such as making the learning activity "harder."

From Scattered Information to Transformational Performance Support

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Check out our newest info graphic: From Scattered Information to Transformational Performance Support

Training for Lead Generation, Customer Onboarding & Support

Looking to create customers for life? Training can be used to successfully engage customers throughout their entire lifecycle - from initial awareness, to onboarding, to continuing support. Download this eBook to learn more.

The Performance Support Spectrum: Part 2

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We hope you’ve found this month’s focus on the Performance Support Spectrum valuable and helpful. We believe it’s critical for every organization to know where they are on the spectrum and where they ought to be. If you don’t know where you are and where you are going, you’ll never get anywhere useful

Smart Performance Support Isn't Science Fiction!

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We hope this month''s focus on ''smart'' performance support (PS) has been as compelling to you as it is to us. We can’t imagine anyone not wanting performance support that starts smart and gets smarter because of how you and others perform.

Improving ROI Begins with Improving Worker Performance

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We've now talked about the value of demonstrating ROI for your training efforts, and we've talked about making sure we measure all the right things. It's no longer enough (not sure it was ever enough) to just measure training efforts. We must trace the results of our efforts all the way through to the business and financial impact to our organization. And, there should be an impact--otherwise, we're wasting our company resources and our employee's time

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Your Finger's in the Dike and the Dam's About to Burst!

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Why 2013 is the year for Performance Support. It's January 2013 and the dam is about to burst. For the past few years I think we've become a little complacent, plugging our finger in the dike but only standing in ankle-deep water. But that's about to change! The economic downturn of 2009 is now fading into the past. Businesses are growing again, competition is heating up, and the outlook for the future is bright again. The dam is getting full

Employee Training Playbook by Lessonly

Strengthen new employees and develop existing teams with Lessonly’s Employee Training Playbook.

Rebooting Your Sales Process: Start with Outcomes and Metrics

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Problem Statement: sales stages don’t provide much utility if the intended outcomes of each are not clear. Also, you know a sales stage isn’t accomplishing much if the percentage of deals that close within that stage isn’t significantly higher than the previous one.

Turning Instructional Design Upside Down

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This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9 th grade English class. Fresh out of college, I had a lot of ideas about how learning should work in my classroom. All my students would be brilliant and I would be the best teacher ever. Reality quickly slapped me in the face and I realized I had to make some adjustments to best meet the needs of my students.

IT Managers, Can You Handle This?

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9 Elements of Sustainable IT Adoption My colleagues recently attended the Microsoft Worldwide Partner Conference (WPC) in blazing-hot Houston, TX. They raved about Dux Raymond Sy’s session, “Lead the Enterprise Social Revolution: How to Drive Sustainable Adoption.” Dux is a Microsoft Collaboration guru, a dynamic keynote speaker, and foodie to boot

There’s Nothing that Performance Support and a Little Ice Cream Can’t Fix

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The other day I helped a friend make banana splits for her kids. We carefully split the banana, piled on three scoops of ice cream, and then finished it off with toppings. Each child’s banana split was unique. One had a traditional banana split with three kinds of ice cream and all the toppings. The other had vanilla ice cream, chocolate syrup, whipped cream and no nuts. As we were making them, it struck me that performance support (PS) is a lot like a banana split

[eBook] Make Better Business Decisions with Customer Training Data

Want to take your training data one step further? Download this eBook & learn how to demonstrate the full value of your program by combining traditional training metrics with the data in your CRM.