The Simple Shift

Is Digital Transformation Simply About Getting Small Again?

The Simple Shift

A recent HBR article stressed that the digital transformation movement is not about technology and rather it digs deeper into the workforce behaviors and beliefs. It even provided a pretty succinct definition: digital technologies provide possibilities for efficiency gains and customer intimacy. –Digital Transformation is Not About Technology HBR, March 13, 2019 What’s at the […]. Social Business Digital Transformation

We Don’t Have Time For That Social Stuff

The Simple Shift

Many leaders argue that their people don’t have time to create content, share knowledge, answer questions, reflect on their own work, blog, etc – you know, social behaviors. No time? There is plenty of time but it’s being wasted. But where? A quick Google search on the topic of time wasting at work revealed endless […]. collaboration Social Learning Social networks

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The Cart & Horse of Org Social

The Simple Shift

Company A has [insert any social platform name here]. They have these amazing participation metrics and results. Company B has [insert any social platform name here]. They have the opposite. Must be that company B is not doing the same adoption activities, right? Must be the culture, right? Must be leadership, right? I’m not going […]. Culture Social Business social platforms

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The Dark Side of Empathy (in Organizations)

The Simple Shift

One of this biggest recurring issues those in the social organization space contend with is the problem of organizational silos and how a more connected organization can bring about greater innovation and responsiveness. All very true and something Jon Husband and his principle of Wirearchy brought to light in the last 20 years. However more […]. communication enterprise 2.0 openness Culture empathy hierarchy power

6 eLearning Trends in Custom eLearning Solutions

Most digital learning trends focus too much on the "digital" and not enough on the "learning". It is not enough that content builders master available tools. We need a return to core learning fundamentals. Get Inno-Versity's eBook for 6 of the most important trends coming to digital learning.

Has Social Learning Been Forgotten?

The Simple Shift

After I shared that I will be speaking at ATD’s TechKnowledge Conference, Helen Blunden remarked, “Fly the flag for social learning, it’s been forgotten”. It was an interesting and insightful remark given that my session on social strategy principles is just one of only two on the program. What happened? Here’s my thoughts. Training and […]. conference Social Learning social media

Saving the Company but Killing the Culture

The Simple Shift

It’s a fact, the Business Cycle happens. Ride the wave of prosperity and growth and eventually suffer and endure the phases of contraction and pain. When things are good, good companies spend time on their employees and work to create an open and “engaged” culture. They know that employees who stay when they’re wanted to […]. collaboration Culture engagement leadership

The System Always Wins

The Simple Shift

Just beyond the org chart of authority and decision-making is what keeps it all in place; the systems of communication, trust, information flow and rewards. Change Organizational Design Syracuse

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How to Correctly Use MBTI

The Simple Shift

MBTI is trash but trash can be treasure, it all depends on your approach to it. The fact is the science behind Myers-Briggs is super sketchy. It fails 2 basics requirements needs to be solid; reliability and validity. Adam Grant, Organizational Psychologist, wrote a great breakdown of all its flaws back in 2015 in this […]. cognitive dissonance reliability

Employee Evaluations are an Easy Target for [Social] Disruption

The Simple Shift

There are really only two reasons we still have annual reviews, well maybe three. First it’s legacy. Your grandmother had annual reviews. It’s just what is done, usually in Q4 when revenue is better understood and the calendar year is coming to an end so it ties in with compensation – a nice little bundle. […]. antisocial Human Resources Social Business

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

L&D is Primed to Drive Enterprise Social, So Why Aren’t They?

The Simple Shift

L&D, if they want it, is rightly positioned to lead organizational social. At it’s very core social is about community, collaboration and sharing. Those last 2 are vehicles for knowledge, strategy and tactics to be transmitted and are how new ideas flourish and old problems are solved. L&D’s function is helping a business achieve optimal […]. community E2.0 enterprise 2.0 ESN organizational learning Social Learning

What is Organizational Social Design?

The Simple Shift

6 years ago, shortly after I turned in my resignation to move on to a larger leadership role, the COO of my company called me to his office in an effort to convince me to stay. At the end, when he knew I wanted to move on, he asked me a question I never saw […]. Connectivism Organizational Design Social Learning Social network #OSD #OD #socialbusiness

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Why Wait for the Storm to Hit?

The Simple Shift

You can sense it. An economic slow down is approaching. The dreaded “R” word. When it hits and demand drops, savvy business leaders make moves – fast! Time is critical, head and heart come into play but in the end those functions, process and people that don’t appear to impact the bottom line are deemed […]. collaboration Culture Learning learning and development organizational learning

3 Psychological Barriers to Leadership Buy-in

The Simple Shift

One battle those in the enterprise social space continue to fight is the battle for leadership buy-in. I was reminded of this by two articles I read recently, one by Andrew Gerkens in his recent “The real reasons senior leaders won’t use your ESN” and the other by Rich Millington of Feverbee who wrote in […]. cognitive dissonance enterprise 2.0 learned helplessness Social Learning cognitive Dissonance ESn leadership Learned Helplessness Psychology social networking

12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

All That Glitters is Not Social Gold

The Simple Shift

What if everyone in your organization was regularly engaging on your ESN? And not just the ESN but also in a Chat platform too? You’d be pretty excited. And when I say “engaging” I mean more than a GIF here and a “like” there but real responses and content in text form, sentences written with […]. Culture leadership Social Business Social networks #OSD #OD #socialbusiness

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The Heart of Organizational Social: Middle Management

The Simple Shift

The two things you’ll often hear given as a advice about where to start your expansion of organizational social is 1. Get the leaders (c-suite) on board and/or 2. focus on the workers and the work itself (grassroots). There is certainly truth that each of these groups being engaged is important but it can be […]. enterprise 2.0 ESN leadership #ESN #socialbusiness #management

Internal Comms Taking the Informal Social Learning Torch

The Simple Shift

Social learning is alive and well. Especially in the informal sense but formal social still needs encouragement. I made this realization at SwoopChat today (a Swoop Analytics users event) where I was delighted by the numerous internal comms people I met and listened to. I learned that many were thinking beyond social tech adoption (even […]. collaboration communication enterprise 2.0 social platforms

The Sociopaths, The Clueless, The Losers and the Remedy.

The Simple Shift

I always loved this sketch by Hugh MacLeod (@gapingvoid), It was released in 2005 and titled Hierarchy vs Flow. At first glance you chuckle and then you pause and ponder your own organization’s hierarchy and then finally you start thinking about where you sit in the mix. Sure it’s a cynical view of the […]. community connection conversation Culture hierarchy

There’s Not a Skills Gap in the U.S… or Is There?

Your search for the perfect candidate has resulted in zero perfectly skilled applicants. What’s going on? Enter… the skills gap. This report, ‘The Employment Skills Gap and What To Do About It,' breaks down the issue with solutions you can apply now.

Mess With A Good Thing

The Simple Shift

if it ain’t broke don’t fix it but what got you here won’t get you there either. connection future of work Organizational Design

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A More Social Org Starts with Beliefs Not Behavior Change

The Simple Shift

Before you implement enterprise social technology or a strategy to use what you have, don’t make the mistake of starting with gimmicky activities that only get you to phase one, adoption. Remember, the goal is adaptation; adaption to a new level of connectedness, openness and working collaboratively. Changing behaviors is key but it doesn’t start […]. ESN Social Business Social networks #socialorg #behavior #systems #OSD

The Friction of Logic

The Simple Shift

Recently on a Gary Vaynerchuk podcast he shared an interesting insight about Amazon and it’s positioning for a relationship with the National Football League (NFL) with the intent to own some broadcast rights. Most companies seek this space for advertising dollars, but that’s not Amazon’s game. Their’s of course is sales. Gary painted this picture: You’re watching the […]. fear sharing Social Business #socialbusiness psychological safety

Some Simple Truths about Us and Learning at Work

The Simple Shift

We tend to, in the age of lots of information, make more out of things than we need to and should. What motivates us and how we learn are not impervious to this bombardment. And yes I know there is a lot of science and research happening but there is also a lot of common […]. Charles Jennings community conversation Learning experience reflection social learning work

Custom eLearning: What to Consider as an L&D Manager

A custom eLearning project is an exciting opportunity, but any L&D Manager will also tell you it can be challenging. Inno-versity shares 5 points to consider before kicking off your project. These concepts are critical to addressing the most common pain points which, IF addressed, will ensure success.

Camaraderie as a Prelude to Collaboration as a Prelude to Business Impact

The Simple Shift

Reflecting on my recent ATD TechKnowledge presentation I found one issue dominated; “how do I get people to share more work related content in our ESN?” This was somewhat of a nice surprise as it was not the typical “leadership buy-in” need. Yet, when you really think about it, this is STILL about leadership as […]. collaboration connection E2.0 Social networks ATD Collaboration Social Technology

Word of Mouth L&D

The Simple Shift

Hugh MacLeod recently wrote about Word of Mouth Advertising and the importance of this for many businesses. Couple this with the famous Cluetrain quote of “Markets are Conversations” and you have the recipe for what matters most; your customers sharing and singing the praise of your service or product and changing other’s attitudes and behaviors. […]. communication conversations Social Learning Social networks

L&D’s Last Mile Problem

The Simple Shift

Amazon is moving so fast on getting you stuff in hours not days and it feels like this will happen in the next 2-3 years. What’s the impact? Goodbye 7/11. This is the world we live in. Convenience is king and the need to run to the quickmart for the one off item is on […]. L&D Social Business social media

A Measure of Social Learning Success is in Training’s Decline

The Simple Shift

People are still hung up on how to measure social learning in organizations. It doesn’t seem easy, clean or even possible and that is unsettling for them. In the end though it’s still really just about measuring learning and that my friends is done through observing behavior change. It doesn’t matter if it’s social learning […]. community

Monetizing Customer Education: Free, Fee, and Everything In Between

Some of the best customer education programs monetize customer training to help offset program costs, fuel new initiatives, and enable additional investment in your programs. In this webinar, Skilljar will discuss the free-to-fee continuum and share best practices for developing a pricing and packaging strategy for your education offers.

Enterprise Social’s Last Mile Problem

The Simple Shift

Enterprise social tech does so much right. It’s easy to access It resembles consumer social platforms Intuitive and familiar features and functions Positive business positioning around collaboration, innovation, agility These however are just the first 25.2 miles of the marathon; the tech is easy, engaging, familiar. What enterprise social doesn’t get right though is the […]. Culture enterprise 2.0 social platforms social tools

Companies Want Innovation But Are Built for Efficiency

The Simple Shift

Many tout the need to change mindsets around how our organizations are run. The argument is that leaders and managers need to think differently about people, work and power. For at least 10 years now I’ve been seeing, reading and listening (and honestly contributing some myself) to all the hyperbole and yet so little has […]. Organizational Design leadership Systems

Collaboration is (still) Not a Technology Issue

The Simple Shift

I’m still reflecting on the the day spent with some very passionate and knowledgeable internal communications folks at SwoopChat in NYC a few weeks ago. This user event featured many short, impressive presentations from larger organizations implementing enterprise social platforms. The stories of successes and challenges were shared with candor and energy and all were […]. collaboration social platforms

Issue 107

6 Questions (and Answers) on Organizational Social Learning

The Simple Shift

I unfortunately missed #ESNChat this past week. If you’re not familiar, it’s a regular chat about enterprise social platform use and value. Their topic this week, on social learning and the ESN, hit a sweet spot for me as I’ve done much with social tech inside organizations. I saw a slew of great responses from the likes of Helen […]. community

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.