The Simple Shift

The Two Betweens

The Simple Shift

There are still concerns by leadership that internal social networking tools are used exclusively or mostly for casual exchanges about pets, humor, and vacations – the frivolous. The cry is that it’s a waste of time. I’ve argued it’s not. These are actually healthy signs of relationships between people that can foster good working relationships or […]. connection enterprise 2.0

In Defense of the Distrusting Manager (sort of)

The Simple Shift

The Manager question of “If I can’t see them how do I know they’re really working…?” is typically met by most with anger and frustrated eye rolls. It appears an old school, industrial-era mindset type question reeking of control and distrust. But is this just surface level? Is what was asked, what was meant? Sure […]. communication conversations workflow

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The Epitome of Social By Design

The Simple Shift

Context is critical for social activity. When at work (remote or physical) the vast majority of social activity is around and about the work people do. Knowing this, the work and work process are the ideal starting place for more strategic advancement of a social organization. Take organizational policies and protocols, written and unwritten. They […]. collaboration communication context conversation #socialbusiness #socialOrg Social By Design

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The Making of a Zoom Mini-Conference

The Simple Shift

With all the attention on using Zoom these days I figured I’d share how we used it at my local ATD chapter to provide a semi-formal online learning event with the video meeting tool. Last October we executed a 1/2 day conference using Zoom Video Conferencing platform (for meetings). It went really, really well. And […]. community training Webinar Zoom

Why Smoking Costs Employers More Than They Realize

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Culture Change? Address the system or change nothing

The Simple Shift

Culture change won’t happen without system change. Organizational norms of behavior are all grounded in the systems an organization has subscribed to – systems of decision-making, management, development, recognition, etc. When hiring, the hire is for system fit, followed by training to ensure the system is supported and then maintained by a rewards system for […]. Culture

Why We Need Social By Design

The Simple Shift

For over a decade we’ve watched as Social connection and collaboration in organizations has sputtered along. The goal of greater innovation and resiliency was first thought to come through social technology.

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The Unsurpriseable Organization

The Simple Shift

12 years ago… “What? People aren’t responding to our ads!? Quick! We need to engage with them on social media!” ” 8 years ago… “What? People are using their phones to find info and do research? Quick! We need to have a mobile strategy!”

When all we have is the work

The Simple Shift

For many now, remotely working, the only shared experiences are in the work we do together. No office to go to, no commute, no hallways, or break rooms with cold coffee. No physical building with iconic brand images, unifying colors, and no parking lot. No serendipitous observations of new shirts, haircuts, and glasses to marvel […]. community apart Remote working

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Social Learning @ Work – A Quick Start Guide

The Simple Shift

Today, with so many people physically (I won’t call it Social) distancing there is a mad scramble by organizations to support their employee learning needs. However, much appears to be in the form of formal efforts like online learning and virtual training. These each have value of course but there are some easier, more natural ways to […]. performance support Social Learning Social networks #performancesupport #sociallearning

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin will discuss learnings from their recent study, and share her insights on the state of Customer Education. They'll dig into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Supporting Remote Worker Learning – The Conversational Way

The Simple Shift

At the end of each day, ask employees to simply share their answers to 3 questions where others can see. For example, if in a shared document or a wiki or even better, an enterprise-wide social tool – where people can easily respond in short-form text and others can peruse their response and comment/ ask questions. […]. collaboration communication connection conversation #sociallearning #socialOrg Remote Seth Godin

Every Leader is a Follower Too

The Simple Shift

Let’s be honest, when people say “leader” they really mean manager or someone in the c-suite. Next, people think if these folks could become better listeners, build trust, reveal their failures, do the thing and everyone will follow, etc. then the trickle-down cultural effect will be amazing. Well, it’s not. Like you, I’ve been reading […]. leadership Organizational Design #management

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A Social Org is a Conversational Org

The Simple Shift

I talk a lot about a social organization and James Tyer and I will elaborate in our book, Social By Design, but I thought it would be helpful to share what we mean. A social organization is a conversational organization. And yes, all types exist and are encouraged as knowing people on a deeper level […]. communication conversation Organizational Design

The 702010 Learning (Department) Model

The Simple Shift

I’ve always felt L&D as a department was kind of forced into that space since that’s how traditional organizational design works; skills, tasks, departments, etc. But unlike Accounting or Marketing, “learning” doesn’t play nice with ROI. We have also come to accept that “learning” doesn’t come in one flavor, i.e. training. Most, however, subscribe to […].

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Need Remote Learning ASAP? Don’t Pick Your Next LMS Before Reading This!

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Like the Curve, Companies need to Flatten their Hierarchies

The Simple Shift

Today, to save lives, we’re being asked to practice physical distancing to the extreme. Shelter in place and self-quarantine are not normal activities and are challenging our personal needs, beliefs and behaviors by placing us in very uncomfortable and unfamiliar situations. And it’s this same uncomfortableness and unfamiliarity in organizational beliefs and practices that just […]. Social Social Business Social networks transparency

Social Leadership: Encourage, Support or Model? Pick One.

The Simple Shift

Three ways leadership can advance social in their organization are through encouragement, support, or modeling. Let’s say if you have to have leadership pick only one, which would it be? I’d argue it’s modeling. Here’s why. By the very connotation of the word, Leader, Leaders lead the way. They go first. They don’t direct, they […]. leadership Social networks social platforms

Wide-scale Remote Work Can Change Management Forever

The Simple Shift

Working remotely en masse is bringing anxiety to traditional management. They used to walk by, see people at their desks, see them attending meetings, and see them having discussions. They felt confident people were working because they believed they could “see” it. Now they can’t. And now is the time we can change Work and […]. Open Office social platforms workflow

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Has Social Learning Been Forgotten?

The Simple Shift

After I shared that I will be speaking at ATD’s TechKnowledge Conference, Helen Blunden remarked, “Fly the flag for social learning, it’s been forgotten”. It was an interesting and insightful remark given that my session on social strategy principles is just one of only two on the program. What happened? Here’s my thoughts. Training and […]. conference Social Learning social media

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

The System Always Wins

The Simple Shift

Just beyond the org chart of authority and decision-making is what keeps it all in place; the systems of communication, trust, information flow and rewards. Change Organizational Design Syracuse

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Saving the Company but Killing the Culture

The Simple Shift

It’s a fact, the Business Cycle happens. Ride the wave of prosperity and growth and eventually suffer and endure the phases of contraction and pain. When things are good, good companies spend time on their employees and work to create an open and “engaged” culture. They know that employees who stay when they’re wanted to […]. collaboration Culture engagement leadership

Seeing 90-9-1 As a Math Equation to Solve

The Simple Shift

The famous 90-9-1 of social networks is often debated as the numbers vary some based on perspective. Regardless of the numbers, most people lurk, many people contribute and a few people create. If you’re looking to up participation in your organizations ESN, here’s my advice, don’t put much energy in the 90 at all. Instead […]. collaboration communication enterprise 2.0 ESN Social Business social platforms

A Social Organization Is Naturally Motivating

The Simple Shift

Dan Pink in his 2009 book Drive: The Surprising Truth About What Motivates Us stated that Motivation is a result of three elements. It’s when people have Autonomy, are gaining Mastery, and have a sense of Purpose. You don’t need clever HR initiatives, new CM systems, or fancy mission statement changes to keep employees motivated. What you need is […]. collaboration communication connection Social Business

Need Remote Learning NOW? Get Online Quickly & Easily With This Can’t-Miss Guide

Remote learning is becoming more important than ever. Whether you’re scrambling to get your eLearning launched, or need to upgrade to meet increased demand, this guide will eliminate the guesswork so you can find your perfect LMS!

Changing the Narrative Around Work

The Simple Shift

I often speak of org design and the intra systems that influence company behaviors. Things like company policy, procedures, recognition and rewards. But there are also greater inter or macrosystems at play which speak to a larger Culture of Work as opposed to the culture IN a workplace. For example take the adage of one […]. Social Social Business transparency

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L&D is Primed to Drive Enterprise Social, So Why Aren’t They?

The Simple Shift

L&D, if they want it, is rightly positioned to lead organizational social. At it’s very core social is about community, collaboration and sharing. Those last 2 are vehicles for knowledge, strategy and tactics to be transmitted and are how new ideas flourish and old problems are solved. L&D’s function is helping a business achieve optimal […]. community E2.0 enterprise 2.0 ESN organizational learning Social Learning

Collaboration and The IKEA Effect

The Simple Shift

What’s the IKEA Effect? Simply, it is a form of narcissism where we tend to appreciate and overvalue the things WE create ourselves. So a reason we may love IKEA furniture is less about how inexpensive it is but more that we built it with our own two hands. Going it alone, as noted, can […]. collaboration

Need to Measure Social? Look Down More.

The Simple Shift

According to a recent CLO Magazine article/survey, executives added or supported social tech for 3 very big and very common reasons: increase collaboration (47%), increase engagement (42%) and create a culture of continuous learning (60%). Each is sincere but since an investment has been made, measurability is desired and rarely found. There are two problems. […]. community organizational learning Social Business Social Learning

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What is Organizational Social Design?

The Simple Shift

6 years ago, shortly after I turned in my resignation to move on to a larger leadership role, the COO of my company called me to his office in an effort to convince me to stay. At the end, when he knew I wanted to move on, he asked me a question I never saw […]. Connectivism Organizational Design Social Learning Social network #OSD #OD #socialbusiness

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Game of Work

The Simple Shift

I contend that beliefs form from repeated behaviors. This could be your own behavior, an observed behavior, or a behavior projected on you by another’s story (an authority tells you). I also contend that our behaviors are influenced (guided or supported) consciously or unconsciously by systems.

3 Psychological Barriers to Leadership Buy-in

The Simple Shift

One battle those in the enterprise social space continue to fight is the battle for leadership buy-in. I was reminded of this by two articles I read recently, one by Andrew Gerkens in his recent “The real reasons senior leaders won’t use your ESN” and the other by Rich Millington of Feverbee who wrote in […]. cognitive dissonance enterprise 2.0 learned helplessness Social Learning cognitive Dissonance ESn leadership Learned Helplessness Psychology social networking

We Trust, We Watch, We Learn

The Simple Shift

Most of what we’ve learned from our father’s was through watching them; how they spoke, how they treated others, how they worked. We learned far more through observing them than from what they told us to do, far more. We trusted them, so we watched them and we trusted because we respected them. This is […]. community Social Business Social Learning

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Employee Training Playbook by Lessonly

Strengthen new employees and develop existing teams with Lessonly’s Employee Training Playbook.