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Using All the Features: Beating the 80/20 Rule with Customer Training


It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. How many more would you be using if the company that sold you your phone onboarded you with customer training ? Selling your customers on every feature.

Why Gamification is a Natural Fit for Sales Training


Originally coined in 2002 by programmer Nick Pelling , the term gamification became a buzzword a decade ago when companies began using it for marketing purposes, adding game elements to their products and websites to attract and retain customers. .

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Cammy Beans Learning Visions: Kineo Product Knowledge E-Learning Webinar

Learning Visions

Monday, July 13, 2009 Kineo Product Knowledge E-Learning Webinar Kineo will be holding a free webinar on creating effective product knowledge e-learning on July 16th, 2009. Product knowledge training creates major challenge for organizations, including: Keeping content up to date: products change rapidly. For example there have been over 60 new versions of the Blackberry since its launch in 2002, that’s one every 5 weeks.

2019 Talented Learning Awards: Continuing Education Systems

Talented Learning

Last week we kicked-off the 2019 Talented Learning Awards by honoring the best learning systems in our first category – corporate extended enterprise systems. That’s a long way from an employee LMS, an academic LMS – or even most corporate extended enterprise learning systems!

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Psychology & Technology: 4 Ways to Engage Learners With Gamification


The term was coined in 2002 by Nick Pelling , a programmer, but most most people probably became aware of gamification around 2010, when businesses started adding gamification to things like reward systems. Customers in real life are seldom that forgiving.).

DiscoverLink Adds Tin Can to Mobile App Beta Program


The Mobile App is the mobile device version of DiscoverLink’s enterprise e-learning solution, DiscoverLink Talent. News ProductsFOR IMMEDIATE RELEASE. New Feature Improves Experience for Low Bandwidth Locations. West Chicago, Illinois—May 17, 2019—DiscoverLink, Inc.,

Meet 50 Northwestern alumni behind some of Chicago’s top startups


In 2002, Jordan Dolin co-founded Chicago-based Emmi, a company that provides tech-based solutions to drive superior patient engagement. Digital Intent provides digital businesses with a suite of services to help scale, including product strategy, UI/UX, development, and user acquisition.

The History and Direction of Gamification

Your Training Edge

It wasn’t until 2002 that another element of gamification came into play and that was in the form of ‘serious games’. Since then a whole host of other companies have launched competing products revolving around a gamification-like platform and other systems. Let’s not forget that gamification also takes on other forms such as customer loyalty programs, advertising and business-related gaming. Source: Enterprise Gamification ( [link] ).

Equality & Diversity: Still a Difficult Formula to Resolve for Many Organisations


Established in 2002 as a specialist business, Equality Matters provides consultancy and training for organisations large and small to embed equality and diversity in policies, procedures, business practices and people development.

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Niche Is the New Black: ASTD Conference Day 2

CLO Magazine

SuccessFactors added LMS provider Plateau to its growing suite of integrated talent management products. As big providers focus on the enterprise-wide integration of learning into talent management systems, opportunities are opening up for others to expand. BlueVolt , an LMS provider that got its start in 2002 by providing learning services primarily to electricians, has expanded its focus to any business with an extended enterprise of distributors, providers and manufacturers.


How to Choose the Right Course to Build or Membership Site Topic to Focus on with Ryan Levesque


Ryan’s first venture in online business was a product-based company built around teaching people how to sell orchids. And you started getting into the orchid care information product. So, first product that we ever launched in that business was our book Orchids Made Easy.

Latest E-Learning Insight and News

eLearning 24-7

The Extended Enterprise blog post and directory will be visible this weekend. The challenge though is that there are customers who have no desire and zero interest to use or have a TM in their system. Even if it is integrated at no additional charge, there are customers who will never use it. Continued increase in the number of vendors, regardless of size or target customer size (i.e These customers would rather have an all encompassing solution.

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Interview on


eFront is being built from a professional team of developers and through a community driven, customer-centric approach. The first version was ready at the middle of 2002 and was used at an EU project. Colleges are using eFront Educational while companies are using eFront Enterprise.

The Virtual Reality

CLO Magazine

a leadership advisory company, shows that “network” performance — outcomes achieved by using the contributions of others and by contributing to the performance of others — as opposed to individual performance drives an increasing proportion of overall enterprise performance.

Learn by Doing: Get Faster Every Lap

Marcia Conner

In business, air is ideas, fuel is cash, drive wheels are the products and services that carry value to customers, and traction is the strength of the network of relationships throughout the team. No wonder larger companies are less productive and innovative than smaller ones are.

How Analytics Can Lead to Employee Success

CLO Magazine

Prior to the 2002 Oakland Athletics and team General Manager Billy Beane, the conventional wisdom in identifying talent in baseball accepted a misleading set of metrics — stolen bases, runs batted in and batting average. Using machine learning techniques similar to those employed by online retailer Amazon to identify and rate customers based on their purchasing history, organizations can identify hidden talent and grow that talent to match their needs.

Ten years after

Jay Cross's Informal Learning

Most businesses have wrung most of the productivity benefits out of their processes. But it you don’t invest, you may lose competitive advantage, put relationships with customers at risk, fail to meet your business objectives, decrease morale, and extinguish the flame of innovation. Only relatively few people at the top needed to be creative, imaginative and enterprising. Love customers. Customers and employees are two sides of the same coin. customer focus, 2.