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THE 70:20:10 MODEL – TODAY, TOMORROW & BEYOND

Learnnovators

From 2002 until the end of 2008, Charles was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the global learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce. To do this well requires a lot of practice and experience.

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The 70:20:10 Model – Today, Tomorrow & Beyond

Learnnovators

From 2002 until the end of 2008, Charles was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the global learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce. To do this well requires a lot of practice and experience.

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Ten years after

Jay Cross's Informal Learning

But it you don’t invest, you may lose competitive advantage, put relationships with customers at risk, fail to meet your business objectives, decrease morale, and extinguish the flame of innovation. Love customers. The technology objective is to select the best flamingos to build and strengthen relationships with customers [4].

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Informal Learning – the other 80%

Jay Cross

Keeping the promises made to our customers. Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now. Improving service and processes.