Using All the Features: Beating the 80/20 Rule with Customer Training
Litmos
SEPTEMBER 11, 2018
It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. How many more would you be using if the company that sold you your phone onboarded you with customer training ? Anticipating calls to customer service with training. The 80:20 rule.
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