Remove 2003 Remove Business Remove Communities of Practice Remove Metrics

Value of Investment (VOI) vs. Return on Investment

Kapp Notes

Perhaps the constant effort to find the ROI of higher education or even training programs is mis-placed, should we be asking ourselves if an alternative exists? As the competitive landscape of higher education shifts and the training industry changes, using a measurement like Return On Investment (ROI) as the only guide for evaluating information technology investments like an LMS or an audience response system is a mistake. There are differences between education and business.”[2]

ROI 153

Informal Learning – the other 80%

Jay Cross

I’ll be leading a series of master classes on informal learning and working smarter in Europe. This paper addresses how organizations, particularly business organizations, can get more done. It’s all a matter of learning, but it’s not the sort of learning that is the province of training departments, workshops, and classrooms. Formal learning - classes and workshops and online events – is the source of only 10% to 20% of what we learn at work.


Jay Cross

The Times of London calls C.K. And he’s about to contribute another important idea to business. If you’ve ever talked about “core competencies&# or “strategic intent&# or “the fortune at the bottom of the pyramid,&# you’re using terms he invented (with Gary Hamel in the first two cases). Co-creation is a key concept in his just published book, “The New Age of Innovation,&# written with M.S. Thursday, May 08, 2003.