Would you recommend your L&D department?
MARCH 25, 2014
Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. A mere 24% agreed that L&D was critical to business outcomes. If a line of business reported such shoddy scores, red flags would arise and heads would roll. Was L&D operating this poorly or had it earned an undeservedly bad reputation? Fred Reichheld, The One Number You Need to Grow, Harvard Business Review, December 2003).