Remove 2003 Remove Business Remove Metrics Remove Reputation

Would you recommend your L&D department?

Jay Cross

Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. A mere 24% agreed that L&D was critical to business outcomes. If a line of business reported such shoddy scores, red flags would arise and heads would roll. Was L&D operating this poorly or had it earned an undeservedly bad reputation? Fred Reichheld, The One Number You Need to Grow, Harvard Business Review, December 2003).

Score 64

Informal Learning – the other 80%

Jay Cross

This paper addresses how organizations, particularly business organizations, can get more done. The metrics of our scale are the organization’s core objectives: Reducing time-to-performance. Persistent reputations, as at eBay, so you know who you’re collaborating with.


Jay Cross

And he’s about to contribute another important idea to business. Krishnan; Prahalad and Krishnan are professors at the University of Michigan’s Ross School of Business. Thursday, May 08, 2003. Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. reputation management. ( Fortune Magazine ). The Times of London calls C.K.