Skills Quotient: The Solution to the CEO’s Biggest Problem
OCTOBER 26, 2018
77% see the availability of key skills as their BIGGEST threat to their business. Doing that takes a different mindset, new tactics, and an executive-level metric. CEOs need business-qualified metrics, which L&D has rarely had at its disposal, blurring the line between a business contribution and a business expense. Other business units have had to shift their story as well, eg customer satisfaction.