Know your own strength

Learning with 'e's

All of these, and many more metrics can be compared to my achievements on previous visits to the gym, and that also applies to rowing, cycling, cross training and weight training. You don't need high tech equipment either, as a Fitbit fitness tracker or other wearable personal metric tool would just as easily do the job. Paul Black and Dylan Wiliam (2003) write about assessment for learning, where the act of measurement flags up weaknesses and shows how they can be addressed.

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Skills Quotient: The Solution to the CEO’s Biggest Problem


Doing that takes a different mindset, new tactics, and an executive-level metric. CEOs need business-qualified metrics, which L&D has rarely had at its disposal, blurring the line between a business contribution and a business expense. Mr. Reichheld shared this quote in a 2003 H arvard Business Review article that introduced Net Promoter Score. Introducing a single question and a CEO-level metric solved the customer-service black box question.


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Unlocked Learning—Training analytics made easy


Instead of hunting down metrics, imagine being able to receive every training metric in one dashboard? But for your admins, it allows them to create training content and view various metrics including: When and where a user has accessed and self-enrolled in a training session.



Within nine months of implementation, MPSS brought about stunning results for MTAB in all three business metrics identified for the program. Chennai (India). Srividya Kumar, Co-founder of Learnnovators, took the stage at FocusOn Learning 2016, and presented a case study session to attendees. Through this session titled ‘ Providing Site-Specific Performance Support Using QR Codes ’, Srividya shared the success story of a solution that Learnnovators implemented for a client.



Within nine months of implementation, MPSS brought about stunning results for MTAB in all three business metrics identified for the program. Chennai (India). Learnnovators, a leading provider of innovative learning solutions, has won the DevLearn 2015 Hyperdrive contest, for its Mobile Performance Support System (MPSS) solution. MPSS is a mobile app-based performance support solution that Learnnovators designed and developed for their client MTAB.

Value of Investment (VOI) vs. Return on Investment

Kapp Notes

Even with an MBA, I haven’t been able to figure out how to make ROI metrics consistently apply to our budget process. 2003) Value on Investment in Higher Education. 2003) Value on Investment in Higher Education. 2003) Value on Investment in Higher Education. Perhaps the constant effort to find the ROI of higher education or even training programs is mis-placed, should we be asking ourselves if an alternative exists?

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Would you recommend your L&D department?

Jay Cross

Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Fred Reichheld, The One Number You Need to Grow, Harvard Business Review, December 2003). Simplicity is the hallmark of the Net Promoter Score, so much so that it represents a phase change in how we regard metrics. Line leaders are a CLO’s most important customers. They judge the trade-offs in spending that determine L&D’s fate in the budget process.

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What is Net Promoter Score


Introduced in 2003 by Fred Reichheld while working with Bain & Company , global organizations use NPS (customer satisfaction metric) to measure, on a scale of 0-10, the degree to which consumers would recommend their company to others. For every business, customer churn rate should be one of the key metrics. Have you heard this popular quote from Bill Gates“Your most unhappy customers are your greatest source of learning.”

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Laura Overton – Crystal Balling with Learnnovators


We started our research programme in 2003, and since then we’ve seen a lot of change in the field of L&D. But, these metrics are not true benchmarks – they track learning inputs but do not give any indicators that help an individual organization improve the way they perform in business; they will only know how much money they are spending compared to their peers – having a great budget doesn’t guarantee learning outcomes. ABOUT LAURA OVERTON (MD, Towards Maturity).

E-Learning Authoring Tools Characterized

The E-Learning Curve

In 2003 Bill and Katherine Horton ( E-learning Tools and Technologies , p.278) further refined this description and categorized the different types of tools into five domains of application (see Table 1) based upon the output that the tools are used to generate. Some facilitate performance tracking and the ability to generate learner-related metrics and related reports. 2003).

Learning Conversation with Liz Griffin, Director, Global People Team, Ernst & Young – Part 2

Learning Cafe

Since 2003, she has worked closely with Ernst & Young practices in 20 countries across Asia Pacific and was based in Hong Kong working across Asia from 2006 – 2010. Liz: Metrics are important where we can have useful and meaningful data to report back to our business but I think sometimes we have metrics for the sake of having metrics.

Presentation Tips from 21 Experts


It creates a metric against which you can compare the outcome of what you say. The bold, centered slide titles I see in more than half the decks that cross my desk are so 2003. Do you want to design better presentations? Do you want to save time building them? Do you wish you were better at delivering presentations? Building presenation skills is one of the most important thing you can do in your career. But it can take a long time to master.

Don’t Overcomplicate Leadership Development

CLO Magazine

As Eric Schmidt, then-CEO of Google, said at a 2011 technology conference, humans create as much information every 48 hours as was created between the dawn of civilization and 2003. Don’t let irrelevant metrics be distracting. Instead, learning leaders must prioritize metrics that indicate both qualitative and quantitative improvements in skills. My primary metric is that I listen intently to the conversations that go on.

Emotional Intelligence: The Real Performance Indicator

CLO Magazine

When Vice President of Human Resources Sherry Miller joined auto dealer Park Place Dealerships in Dallas in 2003, it was not the award-winning company it is today. Using this data, Poskey evaluates an individual’s strengths and weaknesses and connects emotional characteristics to performance and overall evaluation metrics. Higher emotional intelligence improves communication, bolsters morale and changes an unhealthy environment.

Summary of Original Snake Oil Post

The Learning Circuits

But the now expected performance metrics to demonstrate the value of training were hard or impossible to develop. When metrics were attainable, they weren't always supportive of the learning function's plans. It was into this environment that Sam Adkins post on the evening of November 16, 2003 was published. In the 2003 dropdown menu click on November. "We are the Problem: We're Selling Snake Oil” came at time of great tumult in the workplace learning world.

The Skills Lifecycle Part 2: Benchmarking isn’t Just for Baseball


In 2002, the Oakland Athletics front office smashed the sacred cow of scout feedback and traditional metrics in favor of a more robust analysis of in-game performance. Their methodology became the subject of Michael Lewis’ 2003 book Moneyball: The Art of Winning an Unfair Game and was dramatized in the 2011 film starring Brad Pitt as Oakland Athletics’ general manager, Billy Beane.

Informal Learning – the other 80%

Jay Cross

The metrics of our scale are the organization’s core objectives: Reducing time-to-performance. 1] The Browser revolution–10 years after, by Mike Yamamoto, CNET, April 14, 2003. [2] 4] Clusters of Creativity, Enduring Lessons on Innovation and Entrepreneurship from Silicon Valley and Europe’s Silicon Fen by Rob Koepp, John Wiley & Sons, 2003, ISBN 0471496049. [5]


Jay Cross

Thursday, May 08, 2003. Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. ( Fortune Magazine ). The Times of London calls C.K. Prahalad “the No. 1 most influential management thinker in the world.&# I wouldn’t argue. And he’s about to contribute another important idea to business.