2004 Business Groupware Social Software 
Jay Cross
MARCH 26, 2010
Extreme swings toward technology and institutions were Taylor’s Scientific Management, robber barons, Business Process Reengineering, and narrowly-defined eLearning (removing all the people to make it work.) That observation is from 2004. Social Software: Get Affiliated. What is social software?
Jay Cross
MAY 23, 2008
And he’s about to contribute another important idea to business. Krishnan; Prahalad and Krishnan are professors at the University of Michigan’s Ross School of Business. Sunday, December 26, 2004. social software apps. social network analysis. The Times of London calls C.K. I wouldn’t argue.
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