The Real Truth about ROI – the Learning Performance Model
CrossKnowledge
OCTOBER 15, 2015
It has been by building on the concept of the HR value chain (Paauwe &Richardson, 1997), and the Kirkpatrick’s model (Kirkpatrick, 1998). Wilson and Frimpong (2004) found a strong correlation between employees’ job satisfaction and provided service quality to the customers. For example, in their meta-analysis Meyer et al.
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