Microlearning Case Study: Healthcare (Call Centers and Claims Centers)
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NOVEMBER 6, 2017
q ‘s built in assessment engine diagnoses each CSR’s learning gaps, then prescribes reinforcement and repetition to quickly close the gaps. q Use Case #1: Augmenting Instructor-Led Training (ILT) for New Hires. At the end of each week, agents complete a q assessment that covers all the subjects taught during the week.
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