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Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. Delivering and Improving Effective Customer Service Training by WikiSpace.

Looking Back at 2007

Tony Karrer

In December 2006, I posted my challenges and predictions for 2007. Biggest challenges for 2007? I could answer this as the biggest challenges for Learning Professionals generally, and maybe I'll come back and do that, but for now, let me just write what I see as some of my bigger challenges in 2007. I found several very high quality developers at several levels in 2007. This continues to be a challenge, but I'm way ahead of where I was starting 2007.

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Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

Custom Branching Navigation with PowerPoint

Integrated Learnings

PowerPoint-based rapid eLearning tools, such as Articulate Presenter and Snap by Lectora, allow branched navigation, meaning you can create a non-linear navigation path still controlled through the course player’s next and back buttons. Custom Show. Integrated Learning Services, Inc.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers

BusinessWire (2007) writes, “…nearly 60% of front-line. companies to build their own custom solutions”. little emphasis on creating an environment in which. create their own journey to proficiency, we can create. transfer back to the job—and ultimately to create.

e-Clippings (Learning As Art): Zone Alarm Listen UP!! This is NOT Customer Service!

Mark Oehlert

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « DevLearn 2007 Update | Main | More DevLearn 2007 Notes: The Great ILS Challenge Results » November 12, 2007 Zone Alarm Listen UP!! This is NOT Customer Service! Now click the Service Tab, place a check in "Hide All Microsoft Services." November 12, 2007 in Arrghh!!! This is NOT Customer Service!

Cammy Beans Learning Visions: Welcome to Tom Kuhlman

Learning Visions

Wednesday, August 08, 2007 Welcome to Tom Kuhlman Welcome to Tom Kuhlmann from Articulate, who adds The Rapid e-Learning Blog into the mix. Up until recently, Tom was guest blogging for the Articulate Customer Support Blog (Gabe Anderson), but now hes gone solo.

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Cammy Beans Learning Visions: Messy Learning OK. Messy Training Not OK.

Learning Visions

Thursday, September 27, 2007 Messy Learning OK. We need to create formal learning events and surround them with messy learning opportunities for people to exchange ideas and try things out but we can add just enough structure and direction to make it possible.

Cammy Beans Learning Visions: Building Community in Second Life: Renaissance Island

Learning Visions

Friday, August 24, 2007 Building Community in Second Life: Renaissance Island As you know, Ive been trying to walk-the-talk and experiment a bit with Second Life, role my virtual sleeves up and see what all the fuss is about. Creating Social Presence in Online Classroom (ID.

Cammy Beans Learning Visions: Gadgets, Games and Gizmos for Learning

Learning Visions

Wednesday, September 12, 2007 Gadgets, Games and Gizmos for Learning Welcome to stop #3 of The Karl Kapp Games, Gadgets, and Gizmos Virtual World Book Tour. The first level objective was to build a park with high customer satisfaction ratings.

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Cammy Beans Learning Visions: My Second Second Life Experience

Learning Visions

Wednesday, August 15, 2007 My Second Second Life Experience Yesterday I posted about the Second Life Backlash and Controversy , with corporations supposedly abandoning SL and moving on. Ive been trying to create an avatar who looks something like me, but its tough.

Cammy Beans Learning Visions: e-Learning Guild Mobile Learning Report

Learning Visions

Wednesday, August 29, 2007 e-Learning Guild Mobile Learning Report The e-Learning Guild presentation of the most recent 360 Research Report on Mobile Learning. Knowledge acquisition: Mobile Panflu Prep (carrier specific ) -- created for healthcare workers and is available for downloads.

Second Life and Learning - Tony O'Driscoll

Tony Karrer

There are some neat learning opportunities that can be created in Second Life such as a virtual visit to a NASA museum complete with videos, presentations, a rocket-ride around the solar system. But, it's not really sales, customer service, etc.

Cammy Beans Learning Visions: The Rise of Rapid e-Learning

Learning Visions

Wednesday, June 27, 2007 The Rise of Rapid e-Learning Mike Alcock, MD of Atlantic Link Ltd has written an article over at Trainingzone.co.uk: The Rise of Rapid e-Learning. This continuing technological development means that e-learning developers can no longer rely on being more technologically sophisticated than rapid e-learning and need to utilise their other natural competitive advantages to sell their services. Have the e-Learning vendor create the first few custom programs.

LMS Selection Team and Stakeholders

Tony Karrer

I'm preparing this by posting my thoughts and notes prior to creating my slides with the hope of getting feedback. He includes: Training/Learning Manager or Director (Chief Learning Officer) Information Technology Procurement Learners Line Supervisors Business Unit Leaders Sales and Marketing Customer Service Safety/Compliance This is a great starting point.

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Cammy Beans Learning Visions: Adobe/Bersin Overview of the eLearning Industry

Learning Visions

Tuesday, May 22, 2007 Adobe/Bersin Overview of the eLearning Industry I listened in this afternoon to the Adobe seminar: Overview of the eLearning Industry. Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. Example: On-Demand architecture create content in smaller chunks leverage it across delivery formats chats, PDF, etc. To create good e-learning: 1) Know your audience.

April Big Question - Content Vendor Value

Tony Karrer

As a content vendor providing training (Instructor Led or eLearning), you are naturally having to compete with each person's ability to find information via a Google search or through access to a service like Safari (which makes all of the O'Reilly books fully searchable). Generally customers are buying something more than a course or courseware. Or customer satisfaction. Take customer satisfaction.

Value of Instructional Designers

Kapp Notes

Why do we ("learning professionals") continue to think we have the answers that are special to learning.how it should be done.who should create it.and how should others consume it? To his question I answered in the comment:The answer for radio, television, video, and computer-based instruction is.that when well designed instruction is created and delivered, the medium doesn't matter.

4 Ways to Make Our Ideas Stick

eLearning Brothers

It was written by Chip and Dan Heath back in 2007. There’s nothing complicated about that, and it’s easy for customers to remember. The authors mention what Subway restaurants do to create interest in eating their healthy sandwiches.

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March Big Question: Supporting New Managers?

The Learning Circuits

She was in charge of designing training and support systems to help people transition into management roles throughout the organization (customer service, sales, operations, etc.). Ok, so it looks like Learning Circuits Blog is not a spam blog after all.

April Big Question - ILT and Off-the-Shelf Vendors – What Should They Do?

The Learning Circuits

In recent conversations with different vendors, they cited a variety of pressures that are making their situations increasingly difficult: On Demand : Customers want to have both up-front training and on-demand materials.

The Game Agency Creates Custom Game-Based Solutions To Help Complement Training Initiatives And Improve Learning Outcomes

The Game Agency

The Game Agency Creates Custom Game-Based Solutions To Help Complement Training Initiatives And Improve Learning Outcomes. A: In 2007 The Game Agency was founded with the mission of delivering the power of play to Fortune 500 companies. Initially we were a custom services business and over time we expanded our business to offer turnkey products.

Bacs Academy gets off to flying start

Unicorn Training

Designed to encourage best Direct Debit practice in UK and offshore call centres, each training module can be used to train employees to deal with customer questions about Direct Debit quickly and efficiently. Direct Debit Essentials - an online course covering everything you and your customer-facing staff will ever need to know about Direct Debit. This means queries dealt with inaccurately and unsatisfactory customer service levels need to be avoided at all costs."Continuing,

How do I get the most out of an RFP?

eLearning Blender

An RFP is a document created by an organization that outlines detailed requirements of the goods or services that the company is looking for. The RFP is then distributed to prospective vendors who will create a proposal based on the criteria specified in the RFP. From the vendors perspective, a well written RFP allows them to draft a proposal customized to the organizations needs. Writing an RFP - What a Conundrum!

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Localisation - more than an optional extra

Clive on Learning

He then wanted to refine these presentations with finished artwork and import these into Captivate 3, where interactions would be added using Captivate's own question templates, along with custom animations created in Flash. This work was to be carried out in-house, with occasional call to outside services.

Breakthrough eLearning: Score an "A" in eLearning (X4)

Breakthrough eLearning

This is much the same way any good marketer would build a product or service based on the wants and needs of the targeted customer.

Create More Income, Impact, and Influence for Your Online Courses and Personal Brand with Professional Self-Made YouTuber Sean Cannell

LifterLMS

Learn how to create more income, impact, and influence for your online courses and personal brand with professional self-made YouTuber Sean Cannell in this episode of LMScast hosted by Chris Badgett of LifterLMS. And for me though, I got so crystal clear on wanting to create passive income.

Outsourcing: Satisfaction Is Up, Spending Is Down

CLO Magazine

Effective training programs transfer knowledge and skills to employees, customers and partners, help retain employees, and ultimately improve speed to proficiency for everyone. Companies that outsource spend about 20 percent of their training budget on outsource services.

LMS Review: Litmos

Talented Learning

Creating courses and training plans is easy. The admin interface makes it self-explanatory to create content with built-in tools or by importing existing content files. The Litmos LMS is a simple, cloud-based, mobile-friendly LMS meant for quick, self-service setup.

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The Game Agency Named to 2019 Training Industry Top 20TM Training Delivery Companies List

The Game Agency

Training Industry, the leading research and information resource for corporate learning leaders, prepares the Training Industry Top 20 and Training Industry Watch List reports on critical sectors of the training marketplace to better inform professionals about the best and most innovative providers of training services and technologies. Since 2007 The Game Agency has been activating audiences using the power of video games.

6 Change Management Best Practices to Learn from Big Brands

Gameffective

In 1997 Netflix was launched, offering customers monthly subscriptions so that they could rent movies to be sent to them by mail, rendering the then-norm of charging late-fees irrelevant. Lethargy creates losers. Create a strong vision. 3 min 49 sec.

The DevLearn eLearning Rockstar Stage Reveal

eLearning Brothers

About your presenter: Stephen Baer, managing partner at The Game Agency (TGA), creates digital solutions that acquire and activate audiences. For many years, instructional designers have been creating eLearning content in a format that is suitable for a single size screen.

Bite-sized eLearning in a Call Center Environment

eLearning Brothers

Creating a good working atmosphere is an important part of a supervisor’s function. They also have to remain calm and collected and not get discouraged by difficult customers. Participants can guide themselves for their customized needs creating a unique journey to knowledge.

How to speed up Knowledge Transfer  

Learning Wire

Due to the current pace of change, Knowledge Management (KM) and Knowledge Transfer (KT) have become essential for business organizations (Tyler et al 2007). 2007). Is the pace of business really speeding up?

Training Mojo: How to Align Training Metrics with Company Metrics

Your Training Edge

Summary: Training metrics are vital to your department’s operations, but if they aren’t aligned with the company, you’re creating confusion and an inability to measure. Is customer loyalty the number one metric? Along these lines, be aware of how employees are measured throughout the company – are your frontline employees reviewed on length of time spent with a customer, production, efficiency, or error reduction? Now you can create your metrics.