Looking Back at 2007

Tony Karrer

In December 2006, I posted my challenges and predictions for 2007. Biggest challenges for 2007? I could answer this as the biggest challenges for Learning Professionals generally, and maybe I'll come back and do that, but for now, let me just write what I see as some of my bigger challenges in 2007. I found several very high quality developers at several levels in 2007. This continues to be a challenge, but I'm way ahead of where I was starting 2007.

Mzinga 100

Spring CAC 2007: ESP Systems

Kapp Notes

ESP Systems create an innovative system to help servers and bus-people in a resturant know when customers want their check or want to clear the table. If they are effective in e-learning, they will be effective with thier product.

System 130

Spring 2007 CAC: The Phoenix Group and Xerox Corporation Presentation

Kapp Notes

Cliff Sobel from The Phoenix Group and James Knittel from Xerox presented a solution they jointly created and how they developed entertaining ways to get across information about their new products.

Sales 130

Cammy Beans Learning Visions: Rapid e-Learning, Templates, & SMEs

Learning Visions

Friday, May 04, 2007 Rapid e-Learning, Templates, & SMEs Theres been a lot of good talk lately about rapid e-learning tools and templates and the roles of SMEs vs. instructional designers. Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

BusinessWire (2007) writes, “…nearly 60% of front-line. companies to build their own custom solutions”. retention, productivity, and employee engagement. customer service and innovation. FOUR WAYS TO CLOSE THE. LEARNING-DOING GAP FOR.

LMS Satisfaction Features and Barriers

Tony Karrer

Most of the time (as is the case with Oracle) these are different products. 17 2007 - when their satisfaction score is being reported so low. I know the folks from CornerStone and their product does some really interesting things. Update, Nov.

Learnlets » Partner & customize

Clark Quinn

Custom 100

Cammy Beans Learning Visions: My Job Description

Learning Visions

Thursday, May 31, 2007 My Job Description I work at a small e-Learning company, which means I play lots of different roles. The focus here the last few months has been less on creating custom courses for clients and more on building Templates and Learning Portals (think LMS-lite).

Job 141

Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

Cammy Beans Learning Visions: e-Learning Guild Mobile Learning Report

Learning Visions

Wednesday, August 29, 2007 e-Learning Guild Mobile Learning Report The e-Learning Guild presentation of the most recent 360 Research Report on Mobile Learning. Ways to help people be much more productive. What would make them (your learners) more productive?

Think Like the Cavemen: Campaign Not Event

Kapp Notes

Too often learning and development professionals view learning as a one time event.conduct the class, create the e-learning module, craft the job aid.ok, now we are done. Learning doesn't work like that. You can't create a one-and-done and actually expect people's behaviors or attitudes to change.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. Complexity of Productivity for Knowledge Work Productivity is defined as: the ratio of the quantity and quality of units produced to the labor per unit of time For some knowledge workers, we can reasonably define things this way.

Design: Are You Designing Elementary Instruction?

Kapp Notes

The type of stuff presented in most corporate training programs (This is our policy on customer wait time. Here are the three features of product x.ARM means Adjustable Rate Mortage.) Somehow I end up watching the show “Are You Smarter than a 5th Grader?”

Design 130

Questions, Questions and More Questions

Kapp Notes

What is the result on the customers or downstream employees? Finally, I talk to the ultimate customers; usually they are outside of the organization. Please rate the product/service/attention provided by organizations XYZ?

How Valid are Research Results? And What to Do

Tony Karrer

17 2007 - when their satisfaction score is being reported so low. I know the folks from CornerStone and their product does some really interesting things. Cornerstone's customers - among some of the world's largest enterprises - tell us that Cornerstone OnDemand's solution is highly configurable and flexible, a key strength in the performance management market. Are customers satisfied with Cornerstone or are they not satisfied?

ROI and Metrics in eLearning

Tony Karrer

BPM and workflow technologies have been able to achieve significant gains in productivity Metrics Recently, functional managers have begun using eLearning to meet business objectives. Managers look beyond employees to customers, suppliers, and distribution channels -- everyone benefits from seeding eLearning throughout the value chain. I'm working on an article around the use of ROI and metrics in eLearning. I did a quick search for resources and here's what I found.

Product Review: Lectora Snap! Empower

eLearning 24-7

interfaces directly with the product (ribbon? is not the only product which has an issue with a 64 bit Windows computer but in combination with PPT 2010, I’m unaware of any other. When I looked at the product, I immediately thought on the song by Snap – called Power!

5 Psychology Principles You Can Use to Improve Your Product Training

Lemonade

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program. Product Training

Facebook Fridays

Tony Karrer

The real focus of the article is how Serena Software has adopted a practice called Facebook Fridays: Each Friday, employees are granted one hour of personal time to spend on their Facebook profiles and connect with co-workers, customers, family and friends. A mistitled article - found via Bill Ives on the FastForward blog - Serena Software Adopts Facebook as Corporate Intranet.

LMS Team Size and Time - Wow 23 Months!

Tony Karrer

Moving from One to Many - LMS Products are Two Generations Behind Leading with an LMS - Harmful to Your Health (or Skipping Stages. In particular, they asked about six steps: Gather and Specify Requirements Research Vendors Requirements Meet with Vendors Install and Configure Customize Implement Steve is working on combining Steps 1-3 and Steps 4-6. Still even with that you really would want to know things like: What's the difference in time if you customize or don't customize?

Teams 100

Cammy Beans Learning Visions: More on Learning Styles

Learning Visions

Friday, August 10, 2007 More on Learning Styles Today Mark Oehlert points to Stephen Downes post Professor Pans Learning Style Teaching Method (in particular, the comments thread which I had missed as I typically just read Downes post right through the feed reader). Some excerpts from that email: Last month Performance Professionals launched our redesigned website and began offering several new products through the TIPP™ Learning System.

LMS RFP

Tony Karrer

All LMS products support a variety of learning formats. You either will want to kill yourself or the customer. For example, one requirement I found: Can customized course catalogs be defined and displayed to different sets of users? Otherwise, what is meant by "customized catalog." You can ask a bunch of generic requirements around functionality that falls outside of this, but you really focus the RFP on the items that you believe will differentiate the products.

RFP 103

e-Clippings (Learning As Art): iQuiz Maker - Make Custom Quizzes for the iPod - oh yeah, its free

Mark Oehlert

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « "Learning objectives are best achieved when tied to real-world (not inworld) factors of production" (TerraNova) | Main | Create your own cartoon strips and another Wii Mii Editor.

iPod 41

Cammy Beans Learning Visions: The Rise of Rapid e-Learning

Learning Visions

Wednesday, June 27, 2007 The Rise of Rapid e-Learning Mike Alcock, MD of Atlantic Link Ltd has written an article over at Trainingzone.co.uk: The Rise of Rapid e-Learning. By building the courses for Vedior on-line using a collaborative authoring tool, he was able to share the development process with the end customer, ensuring that the client was happy with every stage of the development. Have the e-Learning vendor create the first few custom programs.

Cammy Beans Learning Visions: eLearning Guild Event Take Home Point #1

Learning Visions

Wednesday, April 18, 2007 eLearning Guild Event Take Home Point #1 Last Thursday night after the eLearning Guild event, I was fortunate to have dinner with a small group of eLearning professionals -- a diverse group coming at the industry from lots of different angles. A current sales person just asks the tech guy when she needs to gear up for a new product offering. Even when you make these time-saving tools, people still want custom content; they still dont want to bother.

Cammy Beans Learning Visions: Adobe/Bersin Overview of the eLearning Industry

Learning Visions

Tuesday, May 22, 2007 Adobe/Bersin Overview of the eLearning Industry I listened in this afternoon to the Adobe seminar: Overview of the eLearning Industry. Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. People have an expectation to produce content more quickly -- this drives productivity. Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff.

Cammy Beans Learning Visions: Memoirs of an "Instructional Designer"

Learning Visions

Thursday, April 26, 2007 Memoirs of an "Instructional Designer" I dont have a masters degree in instructional design or education. I was one of the few in my program that had media production, programming, graphics design, and web skills. We cater to local customers and accept international projects. Based on resources and schedules we often dont get the opportunity to take our instructional products to the level that we would like.

Better Conferences - Response Needed

Tony Karrer

We would then take these topics and establish cracker-barrel sessions that look at particular issues, e.g., how do you structure your eLearning production, centralized vs. distributed. Seeing a bunch of custom vendors, niche off-the-shelf content folks, etc., I'm pretty sure it's not just me. I believe we can build better conferences.

eLearning or Learning? - More to It

Tony Karrer

And I would say the concepts of Personal Knowledge Management , personal information management , Performance Support tools, ePerformance, Productivity Systems, etc. For example, one system we built took customer satisfaction scores already being collected by the organization, combined it with management best practices, to form an action plan. I just saw a post by B.J. Schone - Is the Term 'eLearning' Going to Become Extinct? In his post, B.J.

Innovation Geography Based and Innovation in eLearning

Tony Karrer

And by innovation I mean the type that leads to products that can actually be used, as opposed to blue skies thinking.) Interestingly, I used to be involved in many more projects that indicated where next generation tools would be coming from (lots of us built authoring tools and LMS products from scratch before the right tools were available). I ran across a post in Read/Write Web - Does Location Matter in Web Innovation?

5 Psychology Principles You Can Use to Improve Your Product Training

Lemonade

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program.

e-Clippings (Learning As Art): Zone Alarm Listen UP!! This is NOT Customer Service!

Mark Oehlert

e-Clippings (Learning As Art) Home Archives Subscribe About My Social Networks « DevLearn 2007 Update | Main | More DevLearn 2007 Notes: The Great ILS Challenge Results » November 12, 2007 Zone Alarm Listen UP!! This is NOT Customer Service! Normally I run Zone Alarms security suite of products and I generally think they are the best out there - they are certainly better than Norton in terms of being Norton being such a resource hog.

Cammy Beans Learning Visions: Kineo Product Knowledge E-Learning Webinar

Learning Visions

Monday, July 13, 2009 Kineo Product Knowledge E-Learning Webinar Kineo will be holding a free webinar on creating effective product knowledge e-learning on July 16th, 2009. Product knowledge training creates major challenge for organizations, including: Keeping content up to date: products change rapidly. Keeping it short and focused: sales people who need product knowledge information work in challenging, fast paced and often noisy retail environments.

DiscoverOrg Revolutionizes How They Onboard and Train Employees and Customers with Litmos

Litmos

In searching for an online learning platform, the biggest challenge DiscoverOrg faced was scalability because they sought a single solution for both employee-facing and customer-facing training. The results on the customer side of the business have been profound.

Live Camtasia Training with the Customer Success Team

TechSmith Camtasia

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level.