Kapp Notes

MARCH 14, 2012

“This is the biggest leap forward in gamification since the launch of the Nitro Gamification Platform in 2007. With Flamethrower, Bunchball customers can create any number of teams based on any criteria, and create any number of specific goals and missions for that team to pursue. Here is what Rajat said about this announcement.

Gamification 170

Gamification Companies Press Sales 170

PDG

MAY 15, 2023

During the financial crisis of 2007-2009, you may have experienced first-hand the challenge of trying to drive revenue growth amid much economic uncertainty. As we saw during COVID-19, leaders who were able to adapt quickly and plan effectively achieved higher success levels than their competitors in the same timeframe.

Strategy 52

Strategy RFP ROI Sales 52

The Game Agency

JANUARY 9, 2019

A: In 2007 The Game Agency was founded with the mission of delivering the power of play to Fortune 500 companies. Initially we were a custom services business and over time we expanded our business to offer turnkey products.

Games 40

Games Authoring Tools Solution Brandon Hall 40

TechSmith Camtasia

AUGUST 4, 2015

She’s been with TechSmith since 2010, and her previous roles have included Customer Service Specialist, Inside Sales Specialist, and Inside Sales Manager. He started at TechSmith in 2007 as an Instructional Designer, and then an Education Evangelist. Meet the Team! Kelsey Ambrosier. Kelsey has a B.A. Ryan has a B.S.

Teams 40

Teams TechSmith Custom Specialist 40

SHIFT eLearning

MARCH 11, 2014

Employees can access information whenever they need it and archive notes for later reference ( Mobile Learning and Student Retention Report, 2007 ). A higher retention rate of knowledge. Increased motivation. Mobile devices have been found in improve engagement with learning ( The 2010-2011 Horizon Report ). An easier learning process.

Mobile Learning 110

Mobile Learning Mobile Adoption Adopt 110

Gameffective

MARCH 17, 2019

In 1997 Netflix was launched, offering customers monthly subscriptions so that they could rent movies to be sent to them by mail, rendering the then-norm of charging late-fees irrelevant. In 2007, Netflix launched its streaming services and ultimately changed the way consumers would watch content online.

Change 40

Change Management Metrics Performance Support 40

Jay Cross

JANUARY 23, 2010

A flustered customer service rep arrived. The customer service rep found a superior who said they could exchange the cards for Walmart Gift Cards. On the web, I found these complaints: “ I tried customer service to no avail. Had we made purchases on them? No, we had not. Walmart could call the bank.

Services 41

Services Customer Service License Slides 41

CLO Magazine

JANUARY 4, 2013

Learn how Petco leaders fought to win back market share by delivering a consistent customer experience at each of the company’s 1,100 stores. SNAPSHOT : From 2005 to 2007, Petco, a national pet specialty retailer, saw its market position slip as competition grew from big box retailers and boutique stores.

Leadership 84

Leadership Strategy Association Module 84

CLO Magazine

APRIL 8, 2014

has a pronounced focus on customer service, and five values — safety, caring, integrity, fun and passion — form the backbone of its culture. JetBlue lives this culture by empowering its staff to independently make decisions that demonstrate its core values and consider the customer in all business decisions.

Culture 58

Culture Change Behavior CLO 58

CLO Magazine

FEBRUARY 13, 2017

in 2007, when the home sourcing movement emerged, and leaders were trying to figure out how to hire and train call center agents who worked off-site. Frank Nguyen has a knack for entering companies during periods of significant transition. It happened at Intel Corp. It also happened at American Express Co. And it’s the case now.

Association Learning Management System 54

Association Learning Management System Diversity Training Metrics Reputation 54

CLO Magazine

MAY 24, 2017

Engagement: Engaged employees are more productive, produce better quality work, work more safely, are more efficient, deliver better customer service, and are more likely to stay with the organization. From 2012-2015, boards chose outsiders in 22 percent of planned turnovers, up from 14 percent in 2004-2007.

CLO 63

CLO Culture Global Metrics 63

Trivantis

MAY 2, 2012

Expertise: Laura has presented at numerous conferences including the e-Learning Guild’s 2004 e-Learning Producer Conference, the 2005 e-Learning Instructional Design conference and the 2007 Annual Gathering conference, and the 2007 Lectora User Conference.

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

Learning Visions

AUGUST 24, 2007

Friday, August 24, 2007 Building Community in Second Life: Renaissance Island As you know, Ive been trying to walk-the-talk and experiment a bit with Second Life, role my virtual sleeves up and see what all the fuss is about. Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff.

Second Life 100

Second Life Community Moodle eLearning Guild 100

CLO Magazine

DECEMBER 5, 2016

To advance consulting skills, improve customer service and increase business savvy, the company created Accelerating Business Savvy for Project Engagements. Suffolk Construction doubled in size from 2007 to 2015 and is still expanding. is a key player. Alice Keefe. People and Culture, Suffolk Construction.

Business 32

Business Diversity Training Mentoring Sales 32

Everwise

AUGUST 23, 2016

SAM opened a new 155,000-square-foot downtown facility in 1991 and then significantly expanded that building in 2007. For SAM, tapping into a resource in their own back yard means delivering great customer service, economically supporting the local community, and drawing on knowledge derived from serving a similar market.

Culture 32

Culture Lesson Trust Diversity Training 32

Performance Learning Productivity

NOVEMBER 24, 2014

In firms where training is mandatory or emphasizes the threat of lawsuits, training actually has negative effects on management diversity” Dobbin, Kalev, and Kelly Diversity Management in Corporate America 2007, Vol. 6, Number 4 American Sociological Association.

Metrics 186

Metrics Personal Personalization Diversity Training 186

Marcia Conner

SEPTEMBER 30, 2013

On average, employees clocked 31 hours of training in 2011, which is about one hour less than 2010 and six fewer hours than a peak of 37 hours in 2007. The bottom three content areas, accounting for 17 percent of the total, are executive development, customer service, and basic skills.

Blended Learning 103

Blended Learning ASTD Budget PeopleSoft 103

Learning Visions

SEPTEMBER 27, 2007

Thursday, September 27, 2007 Messy Learning OK. A company cannot tell its employees to go "figure out" our corporate policy on customer service, safty or compliance.that knowledge must be conveyed as simply and in as "unmessy" method as possible. Messy Training Not OK. Ive been thinking about messes a lot the past few days.

Blended Learning 100

Blended Learning Authoring Tools Brandon Hall Instructional Design 100

The Learning Circuits

MARCH 5, 2007

She was in charge of designing training and support systems to help people transition into management roles throughout the organization (customer service, sales, operations, etc.). Dave Lee eelearning managerial axioms TATA Interactive Systems TIS Corporate Blog LCB March 2007: What Would You Do to Support New Managers?

Big Question 40

Big Question Support Management TechKnowledge 40

Big Dog, Little Dog

JULY 1, 2007

It's quite possible that June 29, 2007, will one day be remembered as the day that the average consumer realized what mobile computing was all about. A quite telling story about the difference in customer service between the two companies. But don't worry you can use more than sixteen colors in HTML.

iPhone 32

iPhone Informal Learning Informal Web 32

Learning Visions

MAY 20, 2009

I used to pitch up against some of the "big guys" -- NetG, SkillSoft -- who do some custom development, but the clients would choose our small shop because we provided better customer service. So for custom developers, if youre trying to build up some brand recognition, is it essential to stay local?

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

CLO Magazine

MAY 9, 2013

” For example, in 2007, IBM created a business process management (BPM) simulation game called Innov8. “From knowledge about our products and services, to a better understanding of routes and geography, to improving customer service and selling; this game will undoubtedly improve the reservations experience for our customers.

Gamification 85

Gamification Metrics Player Games 85

eLearning 24-7

FEBRUARY 28, 2013

Anyway, not sure how that played out when they had some clients who moved from Absorb to SmartLab and then ended up going back to Absorb – not an ideal customer service move IMO. Works with SharePoint 2007 and 2010. A little late to the game for some features that others already had in play. Social learning. Minuses.

SharePoint 95

SharePoint LMS vendor iPad 95

Learning Visions

FEBRUARY 6, 2009

If program is about improving customer service -- then ask customers. It depends. Sometimes the manager has no idea what the learner is doing. Sometimes the manager does know. Dont just limit to asking managers. Who would observe this? Who would be in the best position to observe a change? Could be people. Could be a system.

Authoring Tools 100

Authoring Tools Metrics Wiki Develop 100

Tony Karrer

MARCH 3, 2008

IBM I only briefly mentioned how other organizations are adopting these tools in a big way - The Wall Street Journal - June 18 2007 - social networking at IBM 26,000 registered blogs. Target Audiences (Survey Question 2) Question 2 - What audiences are the most likely to use these tools in your organization? No anonymous users.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Edume

JANUARY 6, 2020

Dyno Plumbing & Drains Liverpool has been established since 1987 for Drains and 2007 for plumbing. We provide a full plumbing service from domestic homes to large-scale projects including British Gas and other major commercial clients. We spend a lot of time focused on customer service and the soft people skills that come with it.

Pipes 64

Pipes Social Media Engineering Customer Service 64

eLearning Brothers

OCTOBER 12, 2017

Stephen and TGA have developed award-winning game-based solutions that have been used to onboard new employees for sales and product training, security, compliance, processes, customer service, and many other training topics. About your presenters: Bill West is the executive director of custom services at eLearning Brothers.

Compliance Training 116

Compliance Training Blended Learning DevLearn Authoring Tools 116

Jay Cross

DECEMBER 1, 2008

Home Speaker Contact internet time alliance Learnstream Resources Internet Time Blog from Jay Cross and Internet Time Group An email of complaint sent to Air India by Jay Cross on April 23, 2007 Air India, Last month I purchased a Business Class ticket from Oakland to London with return to San Francisco. No customer service at all!

Classes 36

Classes Issue Services Customer Service 36

Jay Cross

NOVEMBER 28, 2008

Home Speaker Contact internet time alliance Learnstream Resources Internet Time Blog from Jay Cross and Internet Time Group An email of complaint sent to Air India by Jay Cross on April 23, 2007 Air India, Last month I purchased a Business Class ticket from Oakland to London with return to San Francisco. No customer service at all!

Classes 36

Classes Services Customer Service Write Blog 36

Lemonade

JULY 3, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program.

Productivity 40

Productivity Product Cognitive Training 40

Lemonade

JULY 3, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program.

Productivity 40

Productivity Product Cognitive Training 40

Lemonade

FEBRUARY 11, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program.

Productivity 40

Productivity Product Cognitive Training 40

LifterLMS

JUNE 8, 2020

Chris also shares his story of how in 2007 he started blogging in his niche around outdoor leadership in Alaska. In 2007, I started blogging, just for myself and a niche outdoor leadership. With every customer service. The largest issues his agency faced all came down to client communications. ” Vito Peleg: Exactly.

Website 84

Website Communication LMS Effectiveness 84

CLO Magazine

NOVEMBER 18, 2013

For example, in 2007 Lauber implemented a systemwide, single-source learning content repository, Learning Zone. Now that it is live in more than 27,000 Yum restaurants, Lauber’s team has seen improved customer service and customer recommendations scores, as well as reduced training time and turnover as a result.

CLO 65

CLO ASTD Director Diversity Training 65

Vignettes Learning

FEBRUARY 13, 2007

These instructionally rich courses, which include avatars and sophisticated simulations, were designed to develop and deepen mastery in areas such as customer service and sales. Among the 2006 Learning Leaders are organizations that have implemented "high-fidelity” online training programs.

Social Networks 40

Social Networks Wiki Platform Simulations 40

learnWorlds

MARCH 30, 2022

Customer success & enablement. Customer service. Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Services: Career Development. Services: Customer Experience, Customer Education, Customer Success.

Expert 52

Expert Custom Education Summary 52

LifterLMS

NOVEMBER 25, 2022

Now when we get into membership sites what is actually possible with Google tag manager when Google analytics or other tools out there are definitely many different tools we also use on our platform in order to engage users and make yeah, have them throughout their customer journey. What’s happening, and how do we get ready for this?

Google 52

Google Analytics Track Expert 52