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Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. This powerpoint lists the benefits that quality customer service has on a company or organization, and provides numerous techniques to use that will result in exceptional customer service. Date Created: 2011. Created By: WikiSpace.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

In 2008, independent think tank Institute for the Future published a groundbreaking analysis, “ Engagement Economy: The Future of Massively Scaled Collaboration and Participation.” This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The premise is simple: To develop valuable relationships , organizations must involve customers in personalized experiences that are meaningful, genuine and useful.

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Second Life Created Virtual Documentary

Kapp Notes

In my post Second Life at the Movies , I discuss the possibility of a full-feature length movie being created in Second Life. Filmmaker Douglas Gayeton has created a documentary-style film about an avatar's search for "the creator." Second Life and movies have had a history.

Wikis for Improving Productivity

Experiencing eLearning

Created a specific template structure for contact info. Wiki solves the problem of creating one central location with easy access. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. He took several months by himself to create a basic structure, but he would recommend having a team plan the initial structure.

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Little Known Ways to Create Your Own Graphics Using PowerPoint - The Rapid eLearning Blog

Rapid eLearning

Little Known Ways to Create Your Own Graphics Using PowerPoint. If you’re like me, you’re on a limited budget and you just can’t go buy custom graphics whenever you like. If you want custom graphics, you can hire someone (although you might want to read this before working with a graphic designer ) or you can make them yourself. In this case, I recommend two options: 1) create your own drawings or 2) modify existing clip art. Create a work slide.

A whole new world

E-Learning Provocateur

Each account owner creates a character (or avatar ) which appears in the virtual world in – typically – human form. As of 7 July 2008, L$265 = US$1. Financial services in the virtual world. The corporate sector is exploring a whole new world. Which world? The virtual world.

Cammy Beans Learning Visions: The Value of Instructional Designers

Learning Visions

Monday, January 07, 2008 The Value of Instructional Designers Ive been having on ongoing conversation with other instructional designers as to whether or not we need to have the technical skill sets to actually build the courses we design. Others are simply told to "create this course."

Self-service education

Janet Clarey

Are you getting tired of self-service? Imagine all these people in little rooms with their scalpels being overseen by one person like the self-service checkouts at the Home Depot. create your own content. Actually, I’m beginning to think that some days, it would be harder to live without hyperlinks than without human services. Receive customer service through voice commands on the phone. That’s self-service.

Innovating by Conversation

Clark Quinn

If we accept the increasing rate of change and growing speed of execution, innovation in products and services will be critical to maintain competitive advantage. Surowiecki's Wisdom of the Crowds , Tapscott's Wikinomics , and Libert & Spector's We Are Smarter Than Me , are telling us to tap into the wisdom of crowds, and with lots of examples of how creating conversations with folks can spark new insights.

Escape from Compliance Training Jail - The Rapid eLearning Blog

Rapid eLearning

January 29th, 2008. The ideal situation is to create an environment to assess the person’s skills and then direct them based on their results. Here’s what his team did to create a more efficient elearning certification process. There’s no better way to show your value than to demonstrate that you’ve created a more efficient way to certify your employees. January 29th, 2008. January 29th, 2008. January 29th, 2008.

Concept Worker

Tony Karrer

But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. Concept Work and Concept Worker I've often been a little bothered by the fact that we categorize the a person working in a call center handling customer service requests in the same category as an engineer working in R&D - they are both called knowledge workers.

The High Art of Reusability

Kapp Notes

The product development team takes the refined information and creates the new product. After the product is in the field for a bit, customer service and product use information is fed back into company, compiled and posted to the wiki for future product enhancements and re-designs.

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Creating business value through IT

Jay Cross

Customer/company conversations are the pinnacle of customer service. And the massive shift from manufacturing to service. I counseled training directors and CLOs to think of their objectives as increasing sales, improving customer service, cutting costs, and so on: business benefits. Harvard B-School’s Andrew McAfee has posted an article and a link to a free HBR article on Investing in the IT That Makes a Difference.

No More Little Sandwiches

Tony Karrer

I created my post and immediately felt remorse when Mark Oehlert immediately (via Twitter) asked, "Did you contact them?" PBWiki's Founder and Chairman, David Weekly, explained - Here's what happened 1) You were comp'ed a premium version of the service a year ago as a way of saying thanks for past feedback. What's that old axiom about customers who have had a difficulty that gets resolved are more attached than those that never have had any issue?

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Some Questions and Answers

Kapp Notes

Since learning is a process, many people are beginning to understand the value of creating communities to foster the exchange of information and to use tools like blogs for capturing expert knowledge, wikis for collaboration and RSS feeds to help manage the overwhelming flow of data inundating employees in organizations and students in classes. New technologies are creating new ways of doing business and are shaping the world of work.

These 3 Tips Can Change Your Compliance E-Learning Forever - The Rapid eLearning Blog

Rapid eLearning

February 5th, 2008. Create a Pre-Assessment. You can use a simple linear approach, or create a dynamic scenario-based process. The first idea is to create the assessment up front and then direct the user based on the assessment result. Even if you can create courses with pre-tests, I’ve found that some organizations still won’t do it. February 5th, 2008. February 5th, 2008. February 5th, 2008. February 5th, 2008.

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. I also left out many external audiences, e.g., customers, grantees, partners, members, etc.

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2008 in retrospect

Jay Cross

I’m closing the chapter on 2008 and gearing up for 2009 and beyond. We are in the midst of a great transition to an era of networks and service. Peter Drucker said the purpose of business is to create and maintain a customer. A developer who says, “Here’s what we’ve got now, but something better is on the way,” forms a relationship of mutual self-interest with the customer. Beta empowers the customer to decide what’s good enough.

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Learning for the 21st Century

Jay Cross's Informal Learning

Unprecedented changes in the role of the worker, the nature of business, the pace of innovation, the importance of intangibles, the explosion of information, and the shift from a manufacturing to a service economy have rendered traditional corporate learning obsolete. In the sixty years between 1947 and 2007, America shifted from a manufacturing economy to a service economy. The trend has swept the globe, and the service sector is outstripping the industrial sector in every country.

Reprise: Training Will Not Eliminate Racist Behavior in Starbucks

The Performance Improvement Blog

More than 175,000 Starbucks partners (that's what we call our employees) will be sharing life experiences, hearing from others, listening to experts, reflecting on the realities of bias in our society and talking about how all of us create public spaces where everyone feels like they belong - because they do. Managers need to step up and take responsibility for creating a welcoming and supportive culture in every part of the organization. .

Reprise: Training Will Not Eliminate Racist Behavior in Starbucks

The Performance Improvement Blog

More than 175,000 Starbucks partners (that's what we call our employees) will be sharing life experiences, hearing from others, listening to experts, reflecting on the realities of bias in our society and talking about how all of us create public spaces where everyone feels like they belong - because they do. Managers need to step up and take responsibility for creating a welcoming and supportive culture in every part of the organization. .

Poverty, Brain, Far and Near Transfer, Web Design, & Web 2.0

Big Dog, Little Dog

Blog Action Day 2008 – Poverty. Elizabeth Gould discovered that when the brain is put under stressful conditions, it starves itself by failing to create new cells. What new products and services will make for better, healthier lives and relationships?

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Top Tools for Creating Good HTML Flashcards


And there are plenty of tools that we can use to create these flashcards. DocumentSuite 2008. This software helps create user-guides in particular, but in general, you can also create quizzes and questions for review. You can create mind-mapping tools using Dokeos Mind. In addition to these, there are Web-based tools specifically meant for creating flashcards, but you may have to visit their sites to create or even access them.

The big question: What is the scope of our responsibility as learning professionals?

Clive on Learning

I took this to be an issue of scoping, i.e. what are the expectations of our various stakeholders (our managers, our 'customers', our learners) and what do we personally feel committed to achieving?

Unison - Collaborative eLearning Development

Corporate eLearning Strategies and Development

Novice users and content owners simply fill out form-based templates to create interactive Flash-based courses, while advanced users and communities create reusable custom templates by accessing the Flash source code (.fla).

eLearning, OJT, Judgement, Millennials, Global Workforce, & Innovation

Big Dog, Little Dog

Managing the Global Workforce - Business Week: Davos 2008. Innovation is the design, invention, development and/or implementation of new or altered products, services, processes, systems, organizational structures, or business models for the purpose of creating new value for customers and financial returns for the firm How I build my eLearning courses - pipwerks.

Wanted: An eLearning All-Star

eLearning Weekly

These programs will prepare employees to provide exceptional customer service, promote Ferrellgas products and services and operate company systems and software applications. Create and execute test plans. Monitor and evaluate the effectiveness of the curriculum by creating and implementing measures to track outcomes and to ensure alignment with business objectives. An opportunity has opened up for an eLearning Specialist at Ferrellgas in Kansas City.

Google-Assisted “Search� Learning…but pls don’t say “according to Google�

Janet Clarey

George Chinnery (2008) described some of the pedagogical uses of Google in his article, “ You’ve got some GALL: Google-Assisted Language Learning.” Here is a recap of Chinnery’s article as it appearing in Language, Learning & Technology. Instructors wishing to control search activities for learning can use Google Coop to create a search engine for a website or collection of sites. What do you do when you’re connected and need a quick answer to a question?

LMSs that kick-ass: Latitude

Janet Clarey

Tacking on social media tools to an LMS might not create this environment. Latitude’s approach to developing a learning portal that creates a peer-to-peer, individual-driven learning environment depends on current existing technology, such as the Ektron 400 content management system. Many CMS solutions offer portal capabilities like personalization or the ability for users to customize their portal with content of interest to them.

7 Ways to Reassure Client-Facing Teams in Turbulent Times


To help you understand and respond to these new challenges, we tapped into the expertise of two financial services professionals: Joseph D. The financial service industry has weathered crises in the past. These are unprecedented times, but financial services firms have seen other moments of extreme uncertainty. That creates greater anxiety. We have customers who had live training events scheduled. Financial Services

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What Factors Are Shaping the LMS Market? 2018 Learning Systems FAQ

Talented Learning

In other words, I’m most interested in learning solutions designed for business customers and channel partners, association members, continuing education participants and the public-at-large. Selecting an LMS is just as challenging in 2018 as it was in 2008, but for different reasons.

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eLearning Content Development: 6 Steps to Create a Learning Problem Statement


Let’s determine the research-worthiness of a problem and the steps to create a clear learning problem statement. ” Many companies seek eLearning services for the sole purpose of knowledge management and knowledge development. In this article, we answer these questions and help you create a new course from a learning problem or a learning gap. How will you create content based on a learning gap or a performance problem identified by managers in your organization?

Outsourcing: Satisfaction Is Up, Spending Is Down

CLO Magazine

Effective training programs transfer knowledge and skills to employees, customers and partners, help retain employees, and ultimately improve speed to proficiency for everyone. Training outsourcing is typically defined in research as the ongoing transfer of management and execution of one or more complete training processes to an external service provider. Companies that outsource spend about 20 percent of their training budget on outsource services.

Free e-Learning books


His guidance is as applicable to classroom-based as it is to e-learning based training." — Patty Crowell, director, Global Education Services, LSI Logic 20 webtools applied to teaching by Ana Maria Menezes Theory and Practice of Online Learning - Athabasca University Awarded the Charles A.

4 Reasons a Compliance Manager Changes Their Compliance Training Program

Interactive Services

Fines assessed on Wall Street banks following the 2008 financial crisis tallied over $110 billion, and even unintentional violations of administrative rules can force a company to shut its doors. Compliance managers are demanding the most cutting-edge e-learning solutions from enterprise learning companies in order to avoid the very real threats created by poor compliance training. 4 Lack of customization. Blended Learning Custom Elearning eLearning Latest News

Camtasia, Cammpus Help Companies Build Branded Universities

TechSmith Camtasia

Teaching online using Camtasia Studio took some trial and error, but it became such a critical part of the company’s success that in 2011 they launched Cammpus , a professional education service for any industry. Through Cammpus and Camtasia, any company can create their own branded university in minutes — without any IT — while giving them the tools they need to build their own curriculum for educating sales leads, new customers, employees or vendors.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

For those who create training or administer training programs, that means considering and meeting the needs of learners with disabilities. A Guide for Creating and Buying Accessible Online Training within Your Organization’s Training Program. Ensure Vendors Create Accessible Training.