Wikis for Improving Productivity

Experiencing eLearning

Significant increases in productivity with a wiki. The productivity increases are really what interests me in this webinar. Productivity. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. It has already paid for itself in increased productivity in less than a year. They customized and saved their own templates.

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Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

In 2008, independent think tank Institute for the Future published a groundbreaking analysis, “ Engagement Economy: The Future of Massively Scaled Collaboration and Participation.” This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The premise is simple: To develop valuable relationships , organizations must involve customers in personalized experiences that are meaningful, genuine and useful.

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7 Proven Techniques for Keeping Your E-Learning Customers Happy - The Rapid eLearning Blog

Rapid eLearning

7 Proven Techniques for Keeping Your E-Learning Customers Happy. January 22nd, 2008. It’s a tricky balance working with customers. On the other hand, a demanding customer can negatively impact the elearning course by making demands that don’t fit sound instructional design. We built the project exactly like the customer wanted. I was inexperienced at the time and catered to our customer’s every demand and ended up with a subpar product.

To innovate, watch your customers

Marcia Conner

If you want to create an innovative new product, think like a consumer. Many successful products today, from the iPod to the OXO potato peeler, are designed with customer emotion, self-image and fantasy in mind. It's not all about product function, anymore. That's the focus of The Design

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A whole new world

E-Learning Provocateur

As of 7 July 2008, L$265 = US$1. Since then, complaints about virtual financial services providers prompted the operators of Second Life to institute a new policy : As of January 22, 2008, it will be prohibited to offer interest or any direct return on an investment (whether in L$ or other currency) from any object, such as an ATM, located in Second Life, without proof of an applicable government registration statement or financial institution charter.

The true meaning of customer service messages

Jay Cross

To talk with a customer service representative, press 4. All of our customer service agents are helping other customers. Did you know that you can order our wonderful products from our website. All of our customer service agents are helping other customers. Our fall line of products come in earth tones! All of our customer service agents are helping other customers. All of our customer service agents are helping other customers.

Innovating by Conversation

Clark Quinn

If we accept the increasing rate of change and growing speed of execution, innovation in products and services will be critical to maintain competitive advantage. Starting internally is a first step, but also consider opening it up to customers, partners, and more. Innovation is an increasingly important element in organizational survival, I'll suggest.

Escape from Compliance Training Jail - The Rapid eLearning Blog

Rapid eLearning

January 29th, 2008. Sitting in the car and waiting in line is not very productive. That’s a lot of money and lost productivity. January 29th, 2008. January 29th, 2008. January 29th, 2008. When people have to go through a serial training process regardless of their level of expertise, two problems arise - you lose productivity and learners become totally disengaged in the learning process. January 29th, 2008. [.] January 29th, 2008.

Knowledge Work Types

Tony Karrer

A particularly hard customer situation. Think about the following areas: Marketing Sales Product Design Engineering Yes, some portion of the work is routine, but most of the value provided is handling the non-routine. It's the marketing person who can figure out how to understand customer needs and position the product and reach the customer in changing media channels.

10 Sure-Fire Tips for Creating Your Own Stock Photos

Rapid eLearning

It’s also a way to build some interest in the course prior to roll out since the break room will be abuzz, eagerly anticipating the final product. Here are some of the posts I’ve written so far: How to be More Productive with Narration in Presenter ‘09. How To Easily Create Custom Color Schemes in Engage ‘09. Going to a stock image site and looking for just the right pictures can be very time-consuming and a drain on your limited resources.

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Alternatives to Second Life

Kapp Notes

The company offers private, secure virtual worlds with tailored solutions based on industry and customer specific needs. The flagship product of Forterra is OLIVEâ„¢ (On-Line Interactive Virtual Environment). Icarus Studios The company offers tools and products for createing Massively Multiplayer Oline environments and virtual worlds. The flagship Icarus Platform is actually a suite of products that feature a back end designed to drive a wide variety of front end experiences.

To innovate, watch your customers

Marcia Conner

If you want to create an innovative new product, think like a consumer. Many successful products today, from the iPod to the OXO potato peeler, are designed with customer emotion, self-image and fantasy in mind. It's not all about product function, anymore. That's the focus of The Design of

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Customer-Driven Learning, Knowledge, Graphs, & Smile Sheets

Big Dog, Little Dog

July 10, 2008. A Customer-Driven Approach to Molding Tomorrow's Leaders - CLO. According to a recent study conducted by the Institute for Corporate Productivity (i4cp), just 29% of responding organizations report that they incorporate retirement forecasts into their knowledge transfer practices, and only a third add "skills gap analysis" into those forecasts.

Per Question Reports

Tony Karrer

We have recently been exploring putting more coursework online and have experimented with the Articulate line of products. First, having worked on custom LMS, LCMS, Authoring projects and being pretty deeply familiar with SCORM, it's easy to blame the LMS for poor reporting on per-question reporting, but its very hard for an LMS to create generic reports that work well across all the variations that you run into. Learning Trends 2008 - Online - Free [link

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No More Little Sandwiches

Tony Karrer

3) Our product places the sandwich in the corner of third-party-hosted images for free wikis as a general way of gently deterring people from using us as free image hosting. What's that old axiom about customers who have had a difficulty that gets resolved are more attached than those that never have had any issue? Learning Trends 2008 - Online - Free [link End of the week and end of a little weirdness.

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Data Driven

Tony Karrer

Will the retail sales training change behavior in ways that improve customer satisfaction? Will the performance support tool provided to financial advisors increase customer loyalty? This system comes out of an implementation where the focus was improving customer satisfaction in retail stores that was built by my company, TechEmpower, as a custom solution for the retailer. For example, one question asks whether "Associates were able to help me locate products."

Working With IT

eLearning Cyclops

That said, there are things we can do to create a more productive partnership with our IT brethren. When you share the details of the project and its goals, they can more effectively prioritize their tasks, find solutions or alternative approaches, recognize the impact on your organization and/or customer, and provide insight not recognized by the project's core team. It seems universal for e-learning staff - working with IT is a challenge.

Second Life Created Virtual Documentary

Kapp Notes

Another feature that could be added are customers (how often do they appear in employee orientation training? Have the learner be whisked to a customer site and have a customer give a virtual tour of their facility and explain what they do and how they interact with their customers. Instead of searching for the "Creator," your machinima could search for "customer service" or for "the customer." Second Life and movies have had a history.

Virtual Jeans=Real Jeans

Kapp Notes

The factory specializes in customized jeans. The production process at the manufacturing plant enables a customer to customize an order to their exact specifications. Customized details include a choice of rinse, pocket style, rivet design, hemline and fly. The virtual factory creates real-world products using Second Life to design and customize the jeans. When a customer orders Happiness Jeans, they are “manufactured” virtually.

Here’s How to Measure ROI in the Real World

Rapid eLearning

Customer Satisfaction = Success. Assume that the customers know what they want. If you do what you agree to do and the customer’s happy, you have your ROI. Fuzzy expectations lead to a less than stellar end result, which ultimately leads to an unhappy customer. If you’re not quite sure what that is, help the customer sort through their expectations. Lower Your Production Costs. Cut production costs. It never fails.

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Social Networking Not Corporate Enough for Your Company?

Kapp Notes

What new product is under development in your R&D department that would fit the exact need expressed by a customer just a few days ago? If you think that social networking is just a fad or is only good for social things like what album you like or what what book you are reading.but is not appropriate for work.think again.

Cammy Beans Learning Visions: Instructional Designer as Consultant?

Learning Visions

Friday, February 08, 2008 Instructional Designer as Consultant? See part one: Instructional Design as a Spectrum ) In eLearning Magazines predictions for 2008 , Patti Shank said this: Learning content, activity, and assessment authoring tools continue to improve. One of the products that my company creates are Flash based eLearning templates. We customize them for each client, based on the instructional design approach that organization is taking, look and feel, etc.

Cammy Beans Learning Visions: Instructional Design: Wheres Your Center? Whos Your Master?

Learning Visions

Wednesday, March 05, 2008 Instructional Design: Wheres Your Center? eLearning vendors (those that design custom courseware) are often handed the course to be built. Ive been working with a pharmaceutical manufacturing facility, revising operating procedures for three product lines. This led to: how do you get the entire line ready, do start-up stuff, test sensors, run in production mode, to change lots, etc.

Alternatives to Second Life Continued

Kapp Notes

The platform enables businesses to Generate leads, Sell product, Network, Conduct education and Enhance brand awareness via Private and Public virtual shows all in a 3D virtual world. You can have Private Shows focused on promotional selling where the show's host customers and suppliers are the attendees and exhibitors. In my listing of Alternatives to Second Life , many packages were missed. Here are two more.

Some Questions and Answers

Kapp Notes

So the need for online learning is being driven by the needs of businesses to continually reduce costs and increase productivity. Recently, someone sent me some questions about the field of e-learning and I thought I'd answer them here and give everyone a chance to provide input as well. 1) How is e-Learning Evolving? I think it is evolving along four paths. The first is a "quick and dirty" path.

5 Simple Ways to Get Started with E-Learning Development - The Rapid eLearning Blog

Rapid eLearning

If you want a good place to start, Gabe, our Director of Customer Support, had a recent post on his favorite learning blogs. Tap into that resource and you can save hours of production time and potential frustration. The templates that come with the Studio platinum pack were designed by the Horton’s and are a good resource for beginners using the Articulate products. January 30th, 2008. [.] January 31st, 2008. April 29th, 2008. May 2nd, 2008. [.]

EdisonLearning Officials Discuss the Future of K-12 Education

Kapp Notes

Recently I attended an online discussion facilitated by the educational company EdisonLearning who recently acquired a product called Provost. The goal of the discussion was to talk about the acquisition of the new product but also to discuss the future of education as EdisonLearning envisons it. The kids could then receive differentiated instruction customized to their needs. Complete customized, flexible educational opportunities.

eLearning Course Development

Tony Karrer

I have built our courses using a custom template created using HTML and JavaScript. They couldn't believe I wasn't using Lectora or another similar authoring product. My point of view was a little different: I chose this method because I have greater ability to customize courses as I please, and I can control every little detail of the course. You can still add custom HTML / JavaScript. BJ Schone asks a good question in his post - How do you build eLearning courses?

Web 2.0 Applications in Learning

Tony Karrer

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. I also left out many external audiences, e.g., customers, grantees, partners, members, etc.

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The High Art of Reusability

Kapp Notes

The results of this "fine tuning" are fed to the marketing department who runs the ideas by focus groups, who then feedback to the product development team, who, in turn, writes the results on the collaborative wiki for the research scientists to view. The product development team takes the refined information and creates the new product. We often talk about reusing "knowledge objects" for elearning but seldom do organizations really take it to heart.

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When It Makes Sense to Pay for Professional Narration

Rapid eLearning

This doesn’t include the lost productivity of using in-house talent. If it’s a course that is going to reach your customers or go outside of the organization, I recommend getting the best narration you can afford. I trust them and know that I’ll get a quality product. On top of that, you end up with a much higher quality product which probably lends itself to a better learning experience.

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5 Easy Tips to Whip Your Slides Into Shape

Rapid eLearning

So far we’ve looked at: How to Be More Productive When Using PowerPoint to Create E-Learning Courses. You’ll learn to apply various formatting features, make custom edits, and create the shapes you want. Create Custom Shapes. If you want a custom shape, you can draw one using the freeform tools. Here’s a simple example to show how you could use a custom-made object. Tools like Articulate Presenter are great for creating elearning courses.

's How to Save Time & Money Building Your Next E-Learning Course - The Rapid eLearning Blog

Rapid eLearning

I start by automating as much of the production process as I can and freeing up my more expensive Flash developers to work on projects that best utilize their skills. Build custom elearning pieces that you can drop into your rapid elearning course. Rapid elearning software is very flexible and allows you to add custom content like Flash files or web objects. Commit your multimedia resources to custom development. It doesn’t mean you don’t help the customer.

2008 in retrospect

Jay Cross

I’m closing the chapter on 2008 and gearing up for 2009 and beyond. Peter Drucker said the purpose of business is to create and maintain a customer. A developer who says, “Here’s what we’ve got now, but something better is on the way,” forms a relationship of mutual self-interest with the customer. The developer who says, “This product is final. Beta empowers the customer to decide what’s good enough. Keynoted Learning Technologies 2008 in London.

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Cammy Beans Learning Visions: Kineo Product Knowledge E-Learning Webinar

Learning Visions

Monday, July 13, 2009 Kineo Product Knowledge E-Learning Webinar Kineo will be holding a free webinar on creating effective product knowledge e-learning on July 16th, 2009. Product knowledge training creates major challenge for organizations, including: Keeping content up to date: products change rapidly. Keeping it short and focused: sales people who need product knowledge information work in challenging, fast paced and often noisy retail environments.