The networked student and knowledge worker

Joitske Hulsebosch eLearning

So it could be the knowledge worker2.0 Irene Hanraets alerted me about this video about the networked student by wdrexler: The way the networked student uses web2.0 services is basically the way I use them. I wonder though, about individual paths and diversity.

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Knowledge Worker Take Ownership

Tony Karrer

Must read post by Michele Martin - Changing Knowledge Worker Attitudes. That's it - knowledge workers must take ownership. I had chills as I read it. I believe that we have to start with making people conscious of the fact that they own the most precious resource in just about any organization today–the power of their ideas, social connections and thought processes. And it's the responsibility of learning professionals to lead that charge.

100

Knowledge Worker Take Ownership

Clark Quinn

Must read post by Michele Martin - Changing Knowledge Worker Attitudes. That's it - knowledge workers must take ownership. I had chills as I read it. I believe that we have to start with making people conscious of the fact that they own the most precious resource in just about any organization today-the power of their ideas, social connections and thought processes. And it's the responsibility of learning professionals to lead that charge.

100

2008 2009

Tony Karrer

It's always interesting to look back at the past year - 2008, think about what has changed for me during the year, and think about what that means for the next year - 2009. To do my review, I first looked at what I was writing about and what people were reading on my blog in 2008.

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Corporate Learning Trends and Innovations 2008

Jay Cross

November 17-21, 2008 | Online | Free. Come to Corporate Learning Trends and Innovations 2008 if you want to: participate in a stridently unaffiliated event (no sponsors! November 17-21, 2008 | Online | Free. Check out the line-up of catalysts at the Corporate Learning Trends and Innovations 2008 site. November 17-21, 2008 | Online | Free. Dave Pollard - Working Smarter: Improving the personal productivity of knowledge workers.

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DevLearn 2008 - Day 1 Recap

eLearning Weekly

Day 1 of DevLearn 2008 kicked off today with a great keynote from Tim O’Reilly ( @TimOReilly ), where he walked us through the Web 2.0 On average, corporate workers will return an email within a 4-hour time span. The same workers will, on average, return an answer to a text message with 6 minutes. For knowledge workers, work and learning are inseparable. We are making a transition from information workers to concept workers.

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Corporate Learning Long Tail and Attention Crisis

Tony Karrer

The average knowledge worker has access to an increasingly large set of information resources and corporate learning is an ever smaller part of this set. Cost is most often not a factor in a knowledge workers decision about the use of information.

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Concept Worker

Tony Karrer

But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. The person in the call center does quite a bit of routine knowledge work. Certainly our work around Work Literacy is all about concept work and concept workers.

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Evaluating Performance of Concept Workers

Tony Karrer

I've recently been talking to people about evaluating performance of Concept Workers. Evaluating concept worker performance is an interesting challenge: No right answer - Most often there is no single right answer. Learning Trends 2008 - Online - Free [link

130

ASTD TechKnowledge

Tony Karrer

These changes are continuously transforming the landscape for knowledge work. The results are in, and most knowledge workers are struggling to adapt to new forms of work and learning. In this keynote, Dr. Tony Karrer will look at the transformation of knowledge work into concept work and the implications for the roles and responsibilities of learning professionals. We will look over the shoulder of a modern knowledge worker using e-learning 2.0

106

List to Learn, Learn to List

Kapp Notes

I don't totally agree that work and learning are exactly the same, there is some overlap but there are specific things workers need to learn that do not result in a direct work product. The products the knowledge worker produces are work.

130

The Big Question: Leading the charge

Clive on Learning

concept must be appropriate to the organisation, and this is open to question when you're looking beyond knowledge workers.

130

Three tiers in the content pyramid

Clive on Learning

Rapid development The lower tier would be 'good enough' digital content, designed to communicate simple information or provide basic knowledge without fuss. Back in December I posted about what I predicted would become e-learning's two tiers.

135

PWLE Not PLE - Knowledge Work Not Separate from Learning

Tony Karrer

I mentioned quite a while ago (in Personal Work and Learning Environments (PWLE) - More Discussion and Personal Work and Learning Environments ) that: Knowledge work is not separate from learning. Yes, there are times that Knowledge Workers will step away from day-to-day activities to go do developmental learning activities that may not be directly related to their day-to-day knowledge work.

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Knowledge Work Types

Tony Karrer

Several people have asked for some clarification on my definition of Concept Work and Concept Workers. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. Within that he then defined the following types of knowledge workers: Transaction Worker - Routine, individual, ex. Integration Worker - Routine, collaborative, ex.

100

Delicious Upgrade Only Skin Deep

Tony Karrer

When you think about what knowledge workers need relative to Keep / Organize / Refind / Remind, I've discussed in The New Skills that we want to be able to keep track of everything we've seen with minimum effort. I personally think delicious is a great tool and I often describe it's use in presentations and workshops. It recently went through an upgrade that improved the look and performance.

100

Using SharePoint

Tony Karrer

However, one thing that was very interesting to find in the discussions is that I feel there is a gap between these patterns for using SharePoint and the idea of helping concept workers address the Knowledge Worker Skill Gap and begin to be able to work and learner better. Possibly its smarter use of Outlook that's the intent from a Microsoft vision of supporting the knowledge worker. I've been having fabulous conversations about using SharePoint.

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Leading Learning and New Skills

Tony Karrer

Enabling learning is about being a learner yourself, sharing your knowledge and enthusiasm and then taking a back seat. As fields of practice and bodies of knowledge expand, a challenge for learning professionals will be to change their tool sets from prescriptive to supportive. Gina Minks: Adventures in Corporate Education What Competencies do Knowledge Workers Need?

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Develop Work Skills

Tony Karrer

There are also several studies of knowledge worker practices that suggest that a lot of what is effective is quite personal. It's always interesting to hear the perspective of someone with a background in Knowledge Management discussing these things. How can the organization capture the knowledge, learning, etc.? Sitting beside the worker is ideal - but scaling that can be a problem. Stuart Henshall had asked on Twitter about ideas for posts.

100

To-learn lists

Clive on Learning

Ticking items off a list can be about as tangible an output as you get as a so-called 'knowledge worker'. The Learning Circuits Blog Big Question for September is not a question at all - it's an exploration of an idea raised by Jim Collins, in an essay in Learning Journeys. He wrote, “A true learning person also has a 'to-learn' list, and the items on that list carry at least as much weight in how one organizes his or her time as the to-do list.&# Well I've always liked lists.

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Cammy Beans Learning Visions: This job aint dead yet.

Learning Visions

What strikes me about this whole DIY/informal learning/death of ISD conversation is that what were really talking about are those so-called motivated knowledge workers. Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff. Thursday, March 01, 2007 This job aint dead yet. Its ok Dan. Were not dead yet.

100

Quick Wins

Tony Karrer

I think Mark missed the bigger barriers of Changing Knowledge Worker Attitudes and the work literacy gap. Just saw a post by Mark Oehlert - Danger of Quick Wins. I had to post because, I think that Mark missed the mark (sorry couldn't resist). Here's the gist of his thinking: As I become more and more convinced that implementing next-gen/Web 2.0 is soooo much less about technology than about culture (Duh Mark, I know).

100

Learning Professionals Leaders

Tony Karrer

world is becoming more about your network than your current knowledge. Gina Minks: Adventures in Corporate Education What Competencies do Knowledge Workers Need? On this month's Big Question - Lead the Charge - we are already seeing some interesting responses. The Learning Revolution: Where have all the leaders gone? It's difficult to not agree with everything that's in Tony's post an my short answer would be: yes they should, and the good ones already are.

100

Learning Organizations, eLearning 2.0 and Edupunk

Tony Karrer

Most knowledge workers are used to thinking about that type of content being created for internal use only. Janet Clarey wrote an interesting blog post in response to the relatively recent edupunk meme which is basically an ideology that DIY learning and repurposing content is the way to go (and somewhat the ONLY way to go). Janet juxtaposes the recent inclusion of eLearning 2.0

100

Learning 2.0 Strategy

Clark Quinn

implies some pretty significant changes in the way that organizations look at the role of a knowledge worker, management, the learning/training organization, boundaries of organizations, when you reach across boundaries, etc. The idea that workers/learners have largely become the instruments of learning and that learning is not controlled or controllable is something that causes all sorts of culture questions. Prepare Workers for Learning 2.0

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To-Learn Lists

Clark Quinn

I think this is the case for lots of knowledge workers. Great line from Michael Hanley I would categorize myself as a "learnivore" - I continually acquire new knowledge and information through my Web-, book-, podcast-, and presentation reading, blogging (reading and writing), academic study and research, and work-based learning-related tasks. This month’s Learning Circuit’s Big Question is on: To-Learn Lists. The results this far have been really interesting to me.

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Epistemology

Clark Quinn

It came up in the Corporate Learning Trends conference last week that one person was responsible for knowledge workers who were, as she claimed, passive learners. I think that, in this time of increasing change, growing information overload, shorter half-life of knowledge, etc, that the most useful information we can provide is how to be a better learner.

100

Work Literacy

Clark Quinn

It’s about identifying and developing the skills of the knowledge worker, tapping into the social network. Tony Karrer , one of our top bloggers/thinkers on elearning, pointed me to WorkLiteracy a few weeks ago, and I’m really excited about the idea, though have yet to have time to really dig in (was in Boston two weeks ago, NJ and LA last week, and several big projects right now; my apologies for the lack of posting).

100

Conversation Learning

Clark Quinn

To me, this is a critical part of The New Skills for knowledge workers. And what I often cite as the biggest change in knowledge work skills over the past 20 years is the change in access to people. Sure, the amount of existing content out there grows exponentially (a trillion web pages indexed by Google in 2008). One of the questions being raised this week in the free, online course Work Literacy: Web 2.0

100

New Work and New Work Skills

Clark Quinn

A big part of education is learning how to do research and really that's where you learn the foundations of knowledge work. Most people I know have not participated in formal learning since college on foundational knowledge work skills. Of course, if you are reading this post (and it's still roughly Oct/Nov 2008), then likely you are a bit ahead of the average knowledge worker. My recent Survey - Do You Know What These Are?

100

Web 2.0 Corporate Access

Clark Quinn

Corporations have not woke up to the need for knowledge workers to reach out for expertise. I’ve been working with Steve Wexler and the eLearningGuild on the eLearning 2.0 survey. This is resulting in some pretty interesting data such as the Web 2.0 Tools Used in corporations. One of the comments I received on Network Effects - YouTube - Video Blogs and More that had a video hosted on YouTube was: We see and hear more and more about corporate content published on YouTube.

100

Delicious Upgrade Only Skin Deep

Clark Quinn

When you think about what knowledge workers need relative to Keep / Organize / Refind / Remind, I've discussed in The New Skills that we want to be able to keep track of everything we've seen with minimum effort. I personally think delicious is a great tool and I often describe it's use in presentations and workshops. It recently went through an upgrade that improved the look and performance.

100

Training Specialist

Clark Quinn

To me if you make the definition of "e-learning" so expansive (and yes, I realize there is overlap between e-learning and knowledge management but to classify knowledge management activities as learning seem silly) it makes the term almost meaningless. Yes, everything you do should be about learning and creating knowledge, but this is different from Learning with a Big-L and little-l learning.

100

Leading Learning and New Skills

Clark Quinn

Enabling learning is about being a learner yourself, sharing your knowledge and enthusiasm and then taking a back seat. As fields of practice and bodies of knowledge expand, a challenge for learning professionals will be to change their tool sets from prescriptive to supportive. Gina Minks: Adventures in Corporate Education What Competencies do Knowledge Workers Need?

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