Remove 2009 Remove Alternatives Remove Custom Remove Productivity
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Seven Things I Learned This Year

Tony Karrer

I’ve been doing this the past few years, for example: Learned about Learning in 2009. I was also struggling for clients who needed very simple learning tracking but with some customizations. And every year I use this as a Big Question – see: Learning 2010. So here are a few of the things that are a bit different for me.

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Is Inside Sales Training More Important Than Field Sales Training?

Mindflash

This is because the methods, operations and aptitudes of inside sales professionals are increasingly driving sales productivity. Customers everywhere increasingly prefer virtual interactions with sellers. The number of Inside Sales departments is projected to grow from 800,000, in 2009 to over 2 million in 2013.

Sales 70
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Take a Peek Inside TechSmith - Interview with Bill Hamilton

TechSmith Camtasia

million in 1999 to just over $34 million in 2009. We've also launched several new products along the way, including several products that have been localized into German, French, Korean and Japanese. In the beginning, we took on contract programming and consulting projects until we were completely product financed in 1994.

TechSmith 106
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Business of Learning

Tony Karrer

Particularly, I'm interested in the question of: While training as a publisher of courses and courseware faces an increasingly challenging market, what other things can learning businesses successfully sell to internal or external customers? Put your customer hat on for a minute. Training is a known product.

Business 139
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How Authentic Is Your Leadership Development?

CLO Magazine

Authentic Development Is Everyone’s Business In a 2009 white paper, “Developing a Leadership Strategy: A Critical Ingredient for Organizational Success,” William Pasmore of the Center for Creative Leadership said that developing leadership strategy is an iterative process that is a creative mix of logic and art.

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Data Driven

Tony Karrer

Will the retail sales training change behavior in ways that improve customer satisfaction? Will the performance support tool provided to financial advisors increase customer loyalty? Customer satisfaction data is collected in an ongoing basis using a variety of customer survey instruments.

Metrics 100
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Looking Back at 2007

Tony Karrer

My expectation is that I'll be doing more speaking in 2009 based on some new work. I've been doing a lot of work on custom content delivery and even more on the implications of Web 2.0 There's also more community platforms and other kinds of alternative solutions being discussed. I'm still unsure how I should spend my time.

Wiki 100