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Win with decency

CLO Magazine

In the span of six years, production of Narragansett beer went from 6,000 cases a year to 600,000. Clearly, humility is at the core of Narragansett’s business and allows the company to prioritize its customers above everything else. In Conant’s words, it was a “very toxic culture.”.

Journal 102
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eLearning in the Workplace

TalentLMS

The learning culture influences the daily work-context. An organization with a product selling emphasis will benefit from this strategy. Trainings to reinforce best practices in customer service can also be developed using scenario-based trainings. References Overton, Laura & Hills, Howard (2009).

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Building a Positive Culture: Lessons from the Seattle Art Museum

Everwise

Along the way, the SAM collection has flourished and diversified in terms of media, cultures, and time periods. SAM’s staff has experienced many transitional times yet are in a place of positive company culture, according to Head of HR Elizabeth Detels. Learn from Local Resources. Activate Core Values.

Culture 32
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Freestyle Learning

Marcia Conner

In 2009, Coca Cola set out to refresh the way soda was dispensed at restaurants such as McDonalds and Moe’s. It aimed to put choice in customers’ hands. It intended to empower its customer with the act of artistry. In a modern twist on the 1950s soda-shop float, Freestyle brings choice and collaboration to customers’ fingertips.

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3 Reasons to Think Mobile When Training Your Retail Staff

Litmos

After all the advertising and promotion is done, having a well-trained, positive, helpful team on the floor is vital to converting customer foot traffic into sales and profit. Consistent training boosts employee confidence, increases performance, generates more revenue, saves money and increases productivity.

Mobile 56
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Internet culture

Jay Cross's Informal Learning

Chief Learning Officer magazine , Effectiveness, April 2009. In a knowledge era, workers are the means of production. Encourage bottom-up peer production. Five-person companies use Salesforce.com for customer relationship management. Now that products are intangible, productivity knows no limits.

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Go Global by Thinking Local: Delivering Online Training Courses in Multiple Languages

Mindflash

One size does not fit all when it comes to language, culture, norms and communication preferences. Otherwise, you may leave your learner (your employee, your partner, your customer) lost, confused, annoyed, insulted—or running to your competitor. Content may require cultural, linguistic, regulatory and legal reviews.