Our Top 10 Learning Tools 2009

Upside Learning

We decided to contribute to the 2009 list by sending in our own list of Top 10 Tools for Learning Professionals. Instructions for participating in the survey read: “Please provide the names of your 10 favourite tools for creating learning for others , for your own professional practice or personal productivity PLUS a sentence or two why you like each one.”. So here’s a list of our favorite tools for creating custom content for clients: 1.

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Our Top 10 Learning Tools 2009

Upside Learning

We decided to contribute to the 2009 list by sending in our own list of Top 10 Tools for Learning Professionals. Instructions for participating in the survey read: “Please provide the names of your 10 favourite tools for creating learning for others , for your own professional practice or personal productivity PLUS a sentence or two why you like each one.”. So here’s a list of our favorite tools for creating custom content for clients: 1.

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UpsideLMS wins THREE Awards at 2009 Brandon Hall Excellence in Learning Technology Awards

Upside Learning

It was an exciting moment when Tom Werner of Brandon Hall started announcing the names of the winners for various categories in the online ceremony for the 2009 Excellence in Learning Technology Awards.

Cammy Beans Learning Visions: Kineo Product Knowledge E-Learning Webinar

Learning Visions

Monday, July 13, 2009 Kineo Product Knowledge E-Learning Webinar Kineo will be holding a free webinar on creating effective product knowledge e-learning on July 16th, 2009. Product knowledge training creates major challenge for organizations, including: Keeping content up to date: products change rapidly. Keeping it short and focused: sales people who need product knowledge information work in challenging, fast paced and often noisy retail environments.

Listen to Your Customer

The Performance Improvement Blog

In 2009, at a time of declining revenue and store closings, Domino’s changed its product entirely. Doyle became CEO in 2010 and it was up to him to launch the new product. If customers didn’t like the new product, that could have been the end of his career with Domino’s.

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Kineo Product Knowledge E-Learning Webinar

Learning Visions

Kineo will be holding a free webinar on creating effective product knowledge e-learning on July 16th, 2009. Product knowledge training creates major challenge for organizations, including: Keeping content up to date: products change rapidly. Keeping it short and focused: sales people who need product knowledge information work in challenging, fast paced and often noisy retail environments.

2009 Technology Trends That Impact Online Learning

The eLearning Coach

What technology trends of 2009 have impacted online learning and will continue to do so in the coming year? Web-based tools for scheduling, project management and documentation increase productivity and enhance personal mobility.

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Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?

Google Wave - Twitter - eLearning Learning Best of October 2009

eLearning Learning Posts

October 2009. Online Games for Teaching Business Concepts and Ideas - Kapp Notes , October 16, 2009. Learner Personas for eLearning - The eLearning Coach , October 5, 2009. Rapid Learning Management Systems - eLearning Technology , October 20, 2009. Twitter for learning - Sticky Learning , October 25, 2009. The Standalone LMS is Dead - trainingwreck , October 24, 2009. Educational iPhone Apps to Make You Smarter - Kapp Notes , October 8, 2009.

Outsource Training to Customers

Tony Karrer

Her role is to make sure that accountants are trained on the Quickbook products. You can see Allessandria at 21:30 of the following video: Intuit used to produce the content themselves, but they have transistioned to hiring their Accountants (their customers) to produce the training content for them. Many of these accountants already provided training to their end customers, so providing training to other accountants was an easy extension.

Meet Tiffany Wood, Snagit Product Manager Extraordinaire

TechSmith Camtasia

Meet Tiffany Wood - She's the new Snagit Product Manager! He's recently been promoted from Snagit Product Manager to our Director of Web and Enterprise Services and he's still wearing the hat of the Jing Product Manager. TW: Right now, I use Snagit to create presentations about Snagit, capture feedback from customers, create mockups to share ideas, and capture receipts from online transactions. Meet Tiffany Wood - She's the new Snagit Product Manager!

Customer Competencies, Co-Creation, and Brand Communities

Skilful Minds

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. empathy empathy with customers engagement Innovation Tags: Collaboration Customer Communities Experience Design Learning Experience brand co-creation customer competence Customer Experience elearning 2.0

Five Things Not to do While Selecting an LMS

Upside Learning

With respect to salesmen and the time they get to demonstrate a product for the first time, do not buy the system right after. As one of the vendors ourselves, I have found that a few (ok, I’ll admit, more than a few) customers make assumptions that the vendor would take care of all such assumed items automatically and that they are obvious. These tips are from our own experience of selling, customizing and implementing LMS systems over the years.

LearnTrends Innovation Awards

Upside Learning

They say “ The awards will recognize products, projects, and companies that represent significant innovation in Corporate/Workplace Learning and Performance.” If your company is innovative, has an innovative product or project - enter the awards.

Presenting UpsideLMS Version 4.0

Upside Learning

and I encourage you to take a tour OR a trial and let me know of your thoughts on the latest version of our product. is a direct result of valuable feedback from our customers and inputs from our internal teams including INP ( Innovation and New Projects ) and Marketing & Sales teams.

Seven Tips for an Easy and Effective LMS Switch

Upside Learning

A recent survey on customers’ happiness with their LMS (conducted in Jan 2009, published in Mar 2009) by Bersin & Associates observed: “The study found that a significant proportion of LMS customers – fully one-quarter of customers – are dissatisfied with their systems and say they are likely to switch vendors within the next year.” Otherwise the same study may find an even higher number of customers not happy with their LMS next year as well.

LearnTrends: Reinventing Organizational Learning

Experiencing eLearning

Now that businesses are ecosystems, we should be training customers, vendors, etc. 2/3 of CLOs have no involvement in customer learning, partner/supply chain learning. Your customers have knowledge that would be useful for your employees–how will you get access to that info? It isn’t about creating courses–it’s about being partners in people’s success, having more productive relationships.

Come Visit TechSmith! May 28 is 'Take Your Customers To Work Day'

TechSmith Camtasia

I just learned that May 28th is ' Take Your Customer To Work Day '! We like to think that every day is ' Take Your Customer To Work Day ' at TechSmith and our doors are always open to visitors. Now here's a 'holiday' I'm excited to celebrate and I hope you will join in too!

Random Web 2.0 Statistics

Kapp Notes

percent of all search queries in October 2009.( Top US Search Providers October 2009 ) There are more than 85,000 active contributors working on more than 14,000,000 articles in more than 260 languages at Wikipedia. Here are some interesting Web 2.0

Using Silverlight/Expression Blend for eLearning Development

Upside Learning

To be able to host the courses hosted on the LMS, the elearning content should comply with standards guidelines published by SCORM, AICC or custom compliance conventions which the LMS in question supports. Elearning development tools: only Adobe?

Using Silverlight/Expression Blend for eLearning Development

Upside Learning

To be able to host the courses hosted on the LMS, the elearning content should comply with standards guidelines published by SCORM, AICC or custom compliance conventions which the LMS in question supports. Elearning development tools: only Adobe?

Business applications of Twitter

E-Learning Provocateur

But of course, tweet scanning also falls into the Customer Service portfolio. Organisations shouldn’t be scared by this; in fact, it presents you with an opportunity: Why not respond to the customer, remedy their issue and turn their loyalty back around?

A Roadmap For Creating Customer and Employee Value

Your Training Edge

When organizational leaders are asked about their most valuable asset, they are most likely to say that their customers or employees, or both, are the most valuable. Do you always make the attempt to understand the needs and motivations of others, whether they are customers or employees?

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eLearning Mega Flash and PPT Temple Bundle

eLearning Brothers

Tutorials: We have an entire website dedicated for tutorials to assist you in customizing these templates. Tags: Articulate Featured Flash Products Templates On Sale for $1,500 (Sells separately for $2,670).

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Brand Experiences are for Employees and Customers

Skilful Minds

The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people. Brands Change Management Customer Experience Experience Design social media brand dialogue PR 2.0

eLearning Flash Game Template Bundle

eLearning Brothers

Tutorials: We have an entire website dedicated for tutorials to assist you in customizing these templates. Tags: Articulate Featured Flash Products Templates On Sale for $650 (Sells separately for $800). 8 Flash games included in this bundle!

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Reseller program for UpsideLMS launched

Upside Learning

we have now introduced a reseller program for the product and related services. We aim to expand our reach to markets and customers needing reliable eLearning solutions. These strategic alliances will help Upside Learning and our partner by offering a wider range of learning solutions to customers. Needless to say, Upside will provide all required marketing and sales support, sales training, regular product updates, etc.

Amazing eLearning Flash Template Bundle

eLearning Brothers

Tutorials: We have an entire website dedicated for tutorials to assist you in customizing this template. Tags: Articulate Featured Flash Products Templates Now only $750. 8 Flash games AND over 30 Flash interactions included in this bundle!

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Mobile Photo Search: The learning potential

Bottom-Line Performance

Think of a sales person out in the field that wants to see what kind of product the customer has? He or she takes a pic and sees the info from your company’s product guide? Dear Google, what can’t you do??? This week Google announced the launch of Google Goggles.

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Captivate wins Best of eLearning! 2009

Adobe Captivate

2009 in the category- “Best Simulation Tool” This award is especially valuable because these are based on end user nominations- our customers voting for us. A good way to start of the year. Adobe Captivate has won Best of Elearning!

Will Learning Adopt the Linux Model for Development in the Future?

Upside Learning

Web of Trust’ Networks of trust are becoming very important to the way we create products/services where each individual on the network is a potential contributor. Each provider would use that kernel in their own way; what’ll be cool is there’d be a huge offering of interfaces, infinite customizations, almost an individualized system even. I came across this really interesting interview with Greg Kroah-Hartman – Linux Kernel Dev/Maintainer.

The Learning Continuum – Using the PDR Design Model

Living in Learning

I recently had the honor to participate as a panelist in the July 27, 2009 online discussion sponsored by Learning Trends, ISA, and Training Magazine Network. Certainly, we fire the training vendor for inferior product and/or lousy delivery and re-design the training for another formal learning ablution. Clients/Customers who generate revenue – What learning assets are appropriate for them in the context of changed behavior in-house?

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Analyse This

E-Learning Provocateur

The reactive approach responds to your customer (or someone else) telling you what they need. For example, a Team Leader might call you to say that her team is struggling to meet its productivity targets; or a Project Manager might inform you of the imminent rollout of a new processing system.

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Articulate ’09: Tips for Resolving Common Issues

Upside Learning

Articulate’s suite of products rate high in the rapid authoring segment. To get around this, we created a new custom certificate wherein the HTML file containing the certificate SWF file extracts the user name from the LMS using a SCORM API.

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Social Media Revolution

Tony Karrer

Great video similar to Did You Know? Here are some of the stats from the video: By 2010 Gen Y will outnumber Baby Boomers….96% 96% of them have joined a social network Social Media has overtaken porn as the #1 activity on the Web 1 out of 8 couples married in the U.S.