Remove 2010 Remove Action Learning Remove Business Remove Metrics
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Cammy Beans Learning Visions: Lance Dublin: Formalizing Informal Learning

Learning Visions

Intention gives you metrics and measurement. Non-formal learning can have objectives. The opportunity is not formalizing informal learning, but rather working with non-formal learning. You will lose the battle if try to come up with metrics around totally informal learning. What are the metrics?

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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. As a result, they started from scratch to devise a new customer service management training program for the entire western region that would be measured by a simple metric: a Net Promoter Score. Did They Like It?