Remove 2010 Remove Business Remove Customer Service Remove Metrics
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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

Then we need to identify specific metrics to demonstrate and deliver on those expectations. Kirkpatrick says new knowledge and skills don’t translate to actual business value unless they are transferred to new on-the-job behavior. He says we need to find out what success will look like in the eyes of stakeholders or management.

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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. As a result, they started from scratch to devise a new customer service management training program for the entire western region that would be measured by a simple metric: a Net Promoter Score.

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Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Roy takes business line; Will takes the professional learning side. Measuring Learning 3 Reasons to Measure Learning Prove Benefits Support Learning (testing is a useful learning strategy that helps people retain info) Improve Design Outcomes Planning Wheel (Roys model) What business need(s) will be met? What are the relevant metrics?

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Converting Classroom Training to Elearning

The Learning Dispatch

What are some of the benefits from the business’ perspective of converting classroom training to elearning? Sanjay Nasta: So y’all have done a lot of projects where you’ve converted classroom or instructor-led training to elearning. And then we’ll come back and talk about from the student perspective.

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An email of complaint sent to Air India

Jay Cross

Home Speaker Contact internet time alliance Learnstream Resources Internet Time Blog from Jay Cross and Internet Time Group An email of complaint sent to Air India by Jay Cross on April 23, 2007 Air India, Last month I purchased a Business Class ticket from Oakland to London with return to San Francisco. “Is this business class?&#

Classes 36
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An email of complaint sent to Air India

Jay Cross

Home Speaker Contact internet time alliance Learnstream Resources Internet Time Blog from Jay Cross and Internet Time Group An email of complaint sent to Air India by Jay Cross on April 23, 2007 Air India, Last month I purchased a Business Class ticket from Oakland to London with return to San Francisco. “Is this business class?&#

Classes 36