Remove 2010 Remove Business Remove Engineering Remove Metrics
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ASTD Keynote: “People Lie” Richard Hilleman Electronic Arts #tk10

Learning Visions

This are my liveblogged notes from Thursday, January 28 Keynote at ASTD TechKnowledge 2010 in Las Vegas, NV. In the business of making video games. EA University Knowledge Changes Everything Producers and designers – at EA – the business is so unique. People Lie… …but their actions don’t. Who is Richard Hilleman? Since 1983.

ASTD 133
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How to Build Executive Alliances

CLO Magazine

A native New Yorker, Bennett received his bachelor’s and master’s degrees in industrial engineering from Cornell University. When he became a senior engineer at FedEx, Bennett moved his office space from the company’s headquarters to the closest station — where package pickup and delivery take place.

Metrics 52
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Cammy Beans Learning Visions: Lance Dublin: Formalizing Informal Learning

Learning Visions

The Search Engine = “great big white box of hope.&# (Lance’s trademark term!) Intention gives you metrics and measurement. You will lose the battle if try to come up with metrics around totally informal learning. What are the metrics? In a disconnected learning system: Need. Stakeholders? Learner profile?

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Get Your Red Hot Skills Functionality

eLearning 24-7

Yes, skill gap analysis existed, from 1999 in fact, after all that was the main premise for an LMS, to identify skill gaps, but the metrics specifically around skill gaps tied to other variables in the system, in a data visualization standpoint that doesn’t look like a bar chart? That my friends is metrics tied to skills.

Skills 105
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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. As a result, they started from scratch to devise a new customer service management training program for the entire western region that would be measured by a simple metric: a Net Promoter Score. Did They Like It?

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The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

We already ensure that elearning is available on multiple platforms, including learning management systems and mobile; we focus on learning and performance (not just learning and development); we align training outcomes with business goals. For more on this topic, see Grove’s blog posts on accessibility business case arguments ).

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Converting Classroom Training to Elearning

The Learning Dispatch

What are some of the benefits from the business’ perspective of converting classroom training to elearning? Sanjay Nasta: So y’all have done a lot of projects where you’ve converted classroom or instructor-led training to elearning. And then we’ll come back and talk about from the student perspective.