4 Ideas to Boost your Customer Experience (CX) with Customer Education in 2022
Northpass
NOVEMBER 11, 2021
In the not-so-distant past, customer experience (CX) was a secondary metric followed only by the marketing and customer success teams. Today, CX is the primary basis of competition for more than two-thirds of companies – up from only 36% in 2010! Few, if any, executives made company-wide decisions based on CX metrics.
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