Remove 2010 Remove Customer Service Remove Effectiveness Remove Statistics
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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. Among industries, a greater number of technology companies and business services/consulting firms spent money on these tools. Liam McCoy: Thanks for this.

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Buzz Marketing – Cases And Strategies for 2023

Think Orion

Or gushed about the customer service at your local grocery store, talked excitedly about a book you read or movie you saw? Word of mouth has been the most credible source of advertisement leaving behind all other strategic campaigns marketers may employ to achieve the same effect. Who Uses Buzz Marketing? . Online Campaigns .

Market 52
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Analyzing the ROI of Social Media in Training | Social Learning Blog

Dashe & Thomson

We frequently cite a study from the Bureau of Labor Statistics, which demonstrated that approximately 70% of all on-the-job learning is done informally, through employee-driven initiative, and through employee-to-employee knowledge transfers. Jim May 11, 2011 at 3:33 pm # Glad you enjoyed the post, Liam! Liam McCoy: Thanks for this.

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Insights on Learning & Development from the ASTD State of the Industry Report

OpenSesame

Meanwhile, ASTD found that the most effective learning and development organizations use more technology to support learning than lower-performing peers. The highest-performing organizations are focusing on the unique services they can offer internally and to leverage partners, vendors and outsourced services (like OpenSesame!)

ASTD 40
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Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Hit Us Hard 31% Hurt A Little 33% Not Much Effect 33% Helped Us 3% (Is "it hasnt hurt us yet, but Im nervous" an answer?) If program is about improving customer service -- then ask customers. You could go all out and separate the effects of training by using control groups. Sometimes the manager does know.

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Janitors With PhDs?

Mindflash

Good Education writes that 17 million college graduates are “underemployed,&# meaning they work in jobs that don’t effectively utilize the skillsets they learned in college. The Bureau of Labor cites some incredible statistics: 11.5% of shampooers, 15.2% of taxi drivers and chauffeurs, and 11.5% this past fall.

Low Cost 102
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Janitors With PhDs?

Mindflash

Good Education writes that 17 million college graduates are “underemployed,&# meaning they work in jobs that don’t effectively utilize the skillsets they learned in college. The Bureau of Labor cites some incredible statistics: 11.5% of shampooers, 15.2% of taxi drivers and chauffeurs, and 11.5% this past fall.