Top 10 eLearning Predictions for 2010

Tony Karrer

Before I start with any of my actual predictions, let me throw in an overall prediction that the year is going to start off slow for most people, but by the end of the year, we will all be thinking: “Wow, 2010 was a crazy year!” For example, Harold Jarche tells us 2010: Year of the CM.

Public Service Announcement: Zombies

Kapp Notes

Commoncraft provides one interesting and clever way and, as a public service announcement, every year around Halloween, I like to post this informative video which could save your life…(if you were ever confronted with Zombies).

Acrobat: CreatePDF Service in the Cloud

The Logical Blog by IconLogic

Adobe has added another terrific service to their cloud. Is the service free? You can convert five files to PDF as a test drive, but the combining multiple files to a single PDF won't be available to you unless you subscribe to the service. by David R.

Looking Back on 2010 with ADDIE

Integrated Learnings

This eLearning blog is brought to you by Integrated Learning Services , specializing in rapid eLearning design and development projects. By Shelley A. Gable. Though a variety of models guide our instructional design work, I’d argue that ADDIE functions as the basic backbone of the process. Just about every model, trend, and best practice in the field supports one of the phases of ADDIE.

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2010 LMS Products of the Year

eLearning 24-7

LMS Products of the Year 2010. A lot of great products out there this year, new updates and latest versions; new companies, new services and just some real innovation. Extended Enterprise 2010 System of the Year. These standout to me. I include Learning Portals, LCMSs, as part of the mix. Categories. Big Dog (Saba, SumTotal, Plateau, Cornerstone OnDemand, Learn.com). Open Source Systems – That have to be 100% free to be considered.

The big question: predictions for 2010

Clive on Learning

The Big Question for January in the Learning Circuits Blog is, rather predictably, what are your predictions for 2010? In 2010, the pressure will reduce in many areas of the private sector, as the economy starts to recover and fear ceases to drive decision making.

eLearning Conferences 2010

Tony Karrer

link] December 2, 2009 Security and Defence Learning : International Forum on Technology Assisted Learning and Training for Defence, Security and Emergency Services, 5 th , Hotel InterContinental Berlin, Berlin, Germany. link] January 8, 2010 Higher Ed Tech Summit, Las Vegas, Nevada, USA.

Rapid Content Authoring Tools 2010 – Innovators, Winners and Updated Trends

eLearning 24-7

In 2010, the RCAT market continued its upswing and nothing indicates to me it will be changing anytime soon. 2010 E-Learning 24/7 Awards (No official icon logo handed out to winners, rather just a “WHOO-HOO&# – uh, you can make that sound to yourself.thank you). Market Trends Update 2010. Support for Office 2010. The end of the year is here, okay in just a few short weeks, but for those on vacation, the festivities have already began.

Success Formula for Discussion Forums in Financial Services

Tony Karrer

Let me start with some of the ones that are probably more relevant to this particular inquiry: Examples of online communities in the financial services industry - FreshNetworks , March 17, 2009 7 Creative Ways to Introduce Social Media to Your Team - Learning Putty , October 22, 2009 Using Online Forums in Social Learning - Learning Putty , October 19, 2009 Change agents, group forums and the one percent rule.

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John Chambers talks with Public Services Summit 2010

Jay Cross

John Chambers was beamed in to chat with the Public Services Summit in Stockholm yesterday afternoon. My notes follow. The economy? Parts of Asia doing very well. Europe okay but fragile. ?With With government leaders, share, don’t tell.

A Great Start to 2010

Upside Learning

Together, these results reflect our success in building a specialist position for ourselves in the Learning Solutions and Services domain. We’re looking forward to more challenging projects in 2010 to provide us the impetus to continue growing and innovating! We are happy to share that Upside Learning has again won global recognition from Deloitte Touche Tohmatsu and Red Herring.

SITE 2010

eLearning Evangelist

I've just returned from the SITE 2010 Conference in San Diego. I asked the 60+ folks who were at my session how many were teaching online and got about half the audience to indicate they were doing so, but when I asked how many were preparing their pre-service teachers to teach online only a handful responded. I found it somewhat disconcerting that the opening keynote was talking about her recent arrival to teaching online.

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Improve Government Customer Service? Look to the Workforce

Avilar

Forest Service must deliver recreation passes and permits to people who want to visit our national forests. “To Yet many government services have notoriously poor reputations for service delivery, fraught with long lines, long “hold” times, and long waiting periods for application results. What level of service do citizens expect? When they are dissatisfied with the services they receive, who is responsible for improving the customer experience?

10 Ways To Learn In 2010

The eLearning Coach

Mashups let you combine and remix information, media, content, web applications and services in new ways. Post from: The eLearning Coach 10 Ways To Learn In 2010. There are so many cool ways to learn online now. The whole world is a school.

2010 in Review Part 2: My 10 favourite resources in 2010

Jane Hart

Blog C4LPT Jane Hart Advice Workshops Social Learning Handbook Resources Contact 2010 in Review Part 1: Top 10 C4LPT resources Happy Christmas! 2010 in Review Part 2: My 10 favourite resources in 2010 On December 22, 2010, in Uncategorized , by Jane Hart In this the second part of my Review of 2010 I am going to present my 10 favourite resources that I have posted on my Pick of the Day (JPOD) and Social Media for Working and Learning (SMWL) blogs this year. 

2010: mLearning Year in Review

mLearning Trends

How our January 2010 Predictions Played Out! As we reach the first anniversary of this blog’s introduction, we thought we’d take stock and figure out how things are going by revisiting our list of predictions for enterprise mobile learning in 2010. A.K.A.

Top 74 eLearning Posts from September 2010

eLearning Learning Posts

Best of eLearning Learning in September 2010. Examples and Samples of Game Design Documents - Kapp Notes , September 15, 2010 Here is a collection of several game design documents and information about game design documents. 10 Unusual Sources Of Inspiration for eLearning - The eLearning Coach , September 29, 2010 We all need inspiration at times. Presentation: “Twitter in Education, what next?” - Dont Waste Your Time , September 10, 2010 As a follow-up to my (successful?)

Rethinking Customer Service Courses & Programs | Customer Service Training Courses

OpenSesame

A company without customer service is a company without customers. Where there is customer service without adequate training there is no customer service. If you want to keep your customers, your customer service representatives need to be fully trained.

Top 75 eLearning Posts - May 2010

eLearning Learning Posts

May 2010. Performance Learning Productivity , May 28, 2010 Instructional design is not only seen as a core competency for learning and development/training specialists, but it’s a huge industry, too. A Defense of the LMS (and a case for the future of Social Learning) - Social Enterprise Blog , May 12, 2010 For some time now, I’ve seen a growing negativity toward LMS solutions by a pretty wide group folks in our space. LMS Resources - aLearning , May 8, 2010 I know, I know.

Top 70 eLearning Articles - Hot Topics: iPad Adobe Captivate - July 2010

eLearning Learning Posts

July 2010. Educational Games for the Classroom - Kapp Notes , July 19, 2010 Here is a list of educational games that can be used to teach kids during the school year or over the summer break. Education As We Know It Is Finished - Lars is Learning , July 14, 2010 So says Clayton M.

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Location-based services and L&D

Janet Clarey

When “checking in&# via FourSquare at an iconic roadside BBQ and at an after-school soccer game (and even at Dunkin’ Donuts) I can’t help but scratch my head and wonder about location-based services and their use for L&D.

Working Smarter Fieldbook | September 2010 Edition

Jay Cross

Raising corporate IQ reduces time-to-performance, improves customer service, boosts sales, streamlines operations, and increases innovation. If you have the June 2010 Edition, you’ve already got 85% of this. by Jay Cross, Jane Hart, Clark Quinn, Harold Jarche, Charles Jennings.

eLearning Conferences 2011

Tony Karrer

Past years eLearning Conferences 2010 , eLearning Conferences 2009. December 2010 November 30-December 3, 2010 International Workshop on Cloud Privacy, Security, Risk and Trust (CPSRT), Indiana University, Bloomington, Indiana, USA.

Meridian Knowledge Solutions 2010 user's conference | LearnNuggets

NuggetHead

Skip to content Follow: RSS Twitter LearnNuggets Nuggets of Learning Stuff Home About Resources Tags conference , LMS , Meridian Meridian Knowledge Solutions 2010 user’s conference by Kevin on April 23rd, 2010 Just got back from the Meridian Knowledge Solutions annual user’s conference.

My mLearning Predictions for 2010

mLearning Trends

After many years of sitting on the sidelines and reading the postings of others, I've decided to enter 2010 with this new mLearning Trends blog where I can post my own scattered thoughts and musing about all things "mobile learning" and begin sharing my own experiences in the design, development, deployment and support of mlearning solutions for the enterprise. I'll start things off by offerings my own list of mobile learning-related predictions for 2010.

Wayfinding, Purposive Desire, and Service Design

Skilful Minds

My last post dealt with transformations in the grocery shopper's service journey in the United States since the late 19th century after creation of the shopping bag. Tags: Experience Design Innovation Service Design Social Business Design Ubiquitous Computing Customer Experience David Gibson desire dierbergs Findability intercept interviews paper or plastic Peter Morville purposive desire schnucks signage trader joes visual design wayfinding whole foods workaround

Transformations in the Grocery Shopping Service Journey

Skilful Minds

I'm introducing the topic of grocery shopping as a service journey not because the concept is new. Tags: Customer Experience Experience Design Innovation Service Design reusable bag shopping bag shopping cart Social Business Design Grocery shopping is one of those chores that we all have to do from time to time. Few people who analyze what grocers do and how people who shop in their stores get the job of buying groceries done would be surprised that it is a journey.

Customer Service Training: A Look at your Options

OpenSesame

With consumers now hesitant to spend, one of the best ways to encourage consumer confidence is to provide superb customer service. Right

How I Became a Customer Service Guru in 6 Months

OpenSesame

was the most unlikely person to be in customer service. Let''s face it. If you''re painfully shy, the last job you want to be stuck with is one where you''re constantly assisting people with complaints. Yikes! But I was in college and desperately needed a job. Trial by Fire Right

Each one teach one customer service

Jay Cross's Informal Learning

Here’s a worthy idea. Mobilize your users to support one another via Twitter. This instance is part of the latest upgrade to Firefox. The push button takes you to their Tweetstream. Informal Learning Working_smarter

Schlockly service at Warmart

Jay Cross

A flustered customer service rep arrived. The customer service rep found a superior who said they could exchange the cards for Walmart Gift Cards. In mid-2007, MSNBC reported: Wal-Mart, furthering a lucrative push to offer financial services to its customers, will sell prepaid Visa debit cards that would allow millions of low-income shoppers who don’t have bank accounts to keep up with an increasingly cashless society.

On the Road with Internet Time Alliance, December 2010

Jay Cross

Over the course of 18 days in December 2010, I took part in learning events in seven countries. Cisco Public Services Summit. Here are some of the things I learned. Brussels, Belgium. Jane Hart and I keynoted “Learning Day” for senior training managers of the European Commission.

Social media: Prevention is better than cure

E-Learning Provocateur

Traditionally this is called marketing, customer service or public relations. The best service providers around the world make it really easy for customers to lodge complaints. Service their needs. social media customer service participatory culture united breaks guitars web 2.

Turning your Customer Service Reps into Superstars

OpenSesame

Recently I was tasked with re-engineering our customer service effort. We had suffered several public relations black eyes from customer service fiascos. The suspicion had been that the norm for customer service had veered too much in the direction of quantity and not enough quality. Customer service reps (CSRs) had long been challenged by ever-increasing quotas.

5 Kinds of Customer Service Training

OpenSesame

. Whether you are running a retail store, a financial institution, or a service agency, it is important for your company to provide excellent customer service. Investing in customer service training is the first step towards satisfying your customers’ requirements. It can make or break your business. Before you hire a training company though, it is first essential to identify the exact course you should offer.

21st Century L&D Skills

Performance Learning Productivity

It got me thinking about a piece I’d written for TrainingZone a few months ago titled “What does your ideal L&D team look like in 2010?”. L&D Capabilities for 2010 and beyond So, how does all this impact what the L&D department of 2010 and beyond looks like?

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Five Barriers to Effective Learning in Organisations

Performance Learning Productivity

There is a significant challenge for L&D to evolve from this type of fulfilment service to trusted advisor. A fulfilment service develops and delivers goods.