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eLearning Hot Topics from 2011

Integrated Learnings

So, it seems fitting that we’d look back at our 2011 posts and create one for this blog. How do these compare with your own eLearning hot topics from 2011? --1-- The post with the most views in 2011 was Practical Storyboarding – Not Just for Developers. It also suggests some additional uses and benefits of creating a storyboard prior to eLearning development. Custom Branching Navigation with PowerPoint. Creating Transparent PNGs in PowerPoint.

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

This month's LCBQ is What are your Predictions and Plans for 2011? Grows - But Creating "eLearning 2.0 Tony Bates - eLearning Outlook for 2011 1. Of course, you can’t look at learning in 2011 without mentioning mobile learning.

Custom Lectora Video Controls

Integrated Learnings

For example, a red and white course template will create a distracting visual contrast to Windows Media Player’s black and blue controls. From there, you can easily create some buttons labeled with what each does, but this isn’t a very elegant solution. By Joseph Suarez.

Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. Delivering and Improving Effective Customer Service Training by WikiSpace.

Custom Branching Navigation with PowerPoint

Integrated Learnings

PowerPoint-based rapid eLearning tools, such as Articulate Presenter and Snap by Lectora, allow branched navigation, meaning you can create a non-linear navigation path still controlled through the course player’s next and back buttons. Custom Show. Integrated Learning Services, Inc.

Vote for The Best of ELearning 2011 Awards

eFront

Are you going to vote for The Best of Elearning 2011 Awards? Each year the Elearning Magazine allows professionals involved in the eLearning industry to nominate eLearning products and services.

Using Captivate to Create Cool Text Animations

Integrated Learnings

It’s screen recording is top notch for creating simulations and its ability to track variables and advanced actions makes it very versatile to my needs. Each animation can be customized with fonts, sizing, color, and more. Customizing a Text Animation. by Jonathan Shoaf.

Patient Experience

The Performance Improvement Blog

Having recently assisted a family medicine department with their annual retreat where the “patient experience” was a major topic of discussion, I have renewed my interest in the customer experience economy and, in particular, how that notion applies to healthcare.

Business = service

Jay Cross

Read my friend Dave Gray’s post, Everything is a Service. Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences.

Enterprise mLearning Predictions for 2011

mLearning Trends

It is time once again to ponder the research, extrapolate on recent experience, and attempt to read the tea leaves so we can predict the future of enterprise mobile learning in 2011. If 2010 was the year of the pilot, then 2011 will be the year of the deployment. I speculate RIM’s first generation PlayBook tablet will also ship to mixed fanfare with enterprise learning customers due to the lack of available applications supporting off-grid learning.

Reflecting on my 2011

Jay Cross

The remainder of this post digs into posts, pictures, presentations, and what-not from my 2011. I downloaded the 2011 photos to a USB stick and put them in an electronic picture frame. I asked Working Smarter Daily to display my most prominent posts on Internet Time Blog for 2011.

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The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

So how can we, as instructional designers and eLearning developers, avoid the problems created by eLearning-in-a-vacuum? These are just a few ideas for social anchors that might help create a more social learning enabled environment for the lonely eLearner.

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

20 Signs of Employee Disengagement

The Performance Improvement Blog

Poor product and service quality – employees are not doing their best work, are not paying attention to customer needs, and are not showing a high level of concern for quality. High injury rate and poor safety – employees are neglecting the standards that create a safe work environment.

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Creating a Smart Next Button in Lectora

Integrated Learnings

Ok, simple enough, so I don't inherit the next button and add a custom button to the last page of each chapter. Creating a smart next button. You have created a smart button. Integrated Learning Services, Inc. This eLearning blog is brought to you by Integrated Learning Services , an eLearning design & development company. by Jonathan Shoaf. Reducing the number of objects in your development project saves time to develop and makes project maintenance easier.

Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

My thinking about training evaluation was turned on its head by a presentation at the February 2011 MNISPI meeting by Beth McGoldrick of Ameriprise’s RiverSource University. In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer.

Three Reasons Why Corporate Training Departments Could Become.

Dashe & Thomson

Teams will be project-driven, closer to the customer, and more focused on giving workers knowledge and skills while they’re working , rather than creating ways to take them out of their work to consume “training.” Want to create something with a little higher production values?

Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

technologies into our training programs, but rarely do we find a client that wants to create a robust learning environment comprised of both formal and informal components. Across all US companies, spending averaged $6,463 for informal learning tools and services.

Getting The Most Out Of Your LMS

Upside Learning

It allows users to create their own workspace, provides a quick ability to post status updates, customize feeds, search and follow new individuals and a lot more. Twitter is a fast growing and influential social networking service that is being leveraged as a great learning tool.

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How to Motivate Learners without Rewards: Extrinsic vs. Intrinsic Motivation

Dashe & Thomson

The yearning to do what we do in the service of something larger than ourselves. Because the ethos of Zappos is to create an exciting and fun shopping experience for the customer, in order to encourage repeat business.

18 Top Learning, Technology & Media Links: Weekly Digest –12

Upside Learning

A must-read for those venturing into custom e-learning business or people who are getting started with their first e-learning project. Users increasingly turn to smartphones and tablets to consume and create content, whether on the go or on the couch.

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The New Face of Blended Learning

Dashe & Thomson

I’ve been creating blended training solutions for years that look something like this: My model needs a face lift. Christensen) brings simplicity, accessibility, affordability, and customization to complicated, expensive, and standardized products and services.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

Snap! by Lectora Review

Integrated Learnings

While on the whole Articulate is arguably a more rounded product with more functionality and customization options, Snap does have some notable advantages. Every presentation created with Snap can be exported to a Lectora Project file (.awt). Integrated Learning Services, Inc.

Virtual Boot-Camp: Games and Learning with the U.S. Military.

Dashe & Thomson

Military by Jim on May 19, 2011 in Gaming Theory Think game-based training doesn’t have anything to offer your organization in the way of savings? My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service.

Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

In the past we did this by creating robust electronic performance support systems (EPSS) and making sure that learners knew how to utilize them. In more recent years, websites, wikis and blogs have entered the picture, creating social learning platforms that learners can modify themselves.

Twitter as Social Learning: Seven Ways to Facilitate the Exchange.

Dashe & Thomson

Where Facebook and LinkedIn serve mainly as social dashboards for our personal and professional networks, respectively, I see Twitter as a customized information portal. This is a tool you use to react to something you see, hear or do and an opportunity to create a voice.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Tips for creating “findable” videos.

Improving Communication in High Performance Organizations

The Performance Improvement Blog

Lack of productivity, lack of efficiency, failure to meet budget requirements, failure to meet market demands, delivery of products to customers that are out-of-the-box failures, and a whole host of departmental, team and interpersonal issues are all attributed to a “communication problem.”

Make Learning An Experience. Blend It! | Social Learning Blog

Dashe & Thomson

by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you. 5 Tips for Creating Better Blended Experiences Remember “Transition to e-Learning” Development Tools.

What Can Charlie Sheen Teach Us About Internal Marketing? | Social.

Dashe & Thomson

by Jim on March 8, 2011 in social learning I’ll be honest. My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service.

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Using a Skills Hierarchy to Organize eLearning Content

Integrated Learnings

Imagine that you have been assigned the task of creating a series of eLearning courses to teach a particular job. For example, suppose you are teaching new sales associates how to use an established sales process to determine the correct solution for the customer. By Dean Hawkinson.

Work as Improv Theater: Teaching the Right-Brained Learner.

Dashe & Thomson

Instead, they will focus on organizing and tagging information, and creating systems – technical and social – that let individuals learn how and when it’s best for them.

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The Wisdom of Experience: Simplifying Complex Learning Targets.

Dashe & Thomson

Even better, it’s the feeling of my group of subject matter experts (a great group of guys with many years of experience in the industry) that you can’t really teach someone how to recognize the impact of environmental conditions that can create dangerous situations.

eLearning Australia

Upside Learning

A little googling and I discovered this report from The Canadian Trade Service, claiming the y-o-y growth rates in Australian elearning market to be around 27.3% During the visit I had an opportunity to discuss our solutions and services with some leading elearning companies, a few TAFE/VET institutes, and a few corporate clients there. There’s a noticeably growing inclination towards outsourcing especially custom elearning development services.