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More on Re-evaluating Evaluation – Jack Phillips and ROI

Dashe & Thomson

I have been blogging a lot about Training Evaluation this year—mostly Kirkpatrick , but also Brinkerhoff and Scriven. I just realized that I haven’t included a single word about Jack Phillips , who introduced Return on Investment (ROI) as Level 5 to Kirkpatrick’s Four Levels of Evaluation.

Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

My thinking about training evaluation was turned on its head by a presentation at the February 2011 MNISPI meeting by Beth McGoldrick of Ameriprise’s RiverSource University. In a column entitled “How to Evaluate e-Learning,” she says Kirkpatrick’s model focuses on final outcomes.

Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

I have included Kirkpatrick’s Four Levels of Evaluation in every proposal I have ever written, and I wanted to hear from Kirkpatrick himself regarding his take on the current state of evaluation and whether his four levels are still viable. This is ROE, not ROI.

Accelerated Learning: Where Does It Fit In? | Social Learning Blog

Dashe & Thomson

by Barbara on March 28, 2011 in Instructional Design , performance support Accelerated Learning Mind Map While I was taking classes in curriculum design, we discussed, at great length, different learning styles: visual, auditory and kinesthetic.

Twitter as Social Learning: Seven Ways to Facilitate the Exchange.

Dashe & Thomson

Users can split the program into columns which show different things, including your Twitter feed, your Facebook feed, Twitter mentions, saved searches, etc.

Making Learning Evaluation Work – Lessons from Marketing- Observations from the Webinar

Learning Cafe

Did we have some good discussion during the webinar on “Making Learning Evaluation Work – Lessons from Marketing & Elsewhere” ! There was general agreement that learning evaluation could be better despite the challenges. Some questions raised by the audience were: Is evaluation not demonstrating that the benefit of the training improves the business above the hurdle rate of cash otherwise you are taking the business backwards ?

Creating and Evaluating Informal & Social Learning Processes in a Call Center

Big Dog, Little Dog

I recently received this comment on my post, Using Kirkpatrick's Four Levels to Create and Evaluate Informal & Social Learning Processes : “What do you do when the "learners" are new hires? Evaluating the Learning Platform.

Does Learning Spend Disproportionate Effort on Leadership Development? – Maybe not but it needs to be more effective.

Learning Cafe

Perhaps, leadership programs to date though have focused too much on the structural leadership positions – execs, senior management – to the detriment of others. More efforts could be channeled into programs, solutions etc. Ineffectiveness of leadership development programs.

Poll 83

Don Kirkpatrick’s Contribution to Learning & Development

CLO Magazine

dissertation at the University of Wisconsin and needed some good measures to evaluate the impact of a training program for supervisors. All four were important to evaluate a program. Throughout the ’50s he gave talks at conferences and referred to his evaluation framework, which he continued to use and refine. Once published, the four levels really took off and became the standard for evaluation.

Measuring Learning

CLO Magazine

A comprehensive evaluation strategy would include level 2 (knowledge check) where appropriate and definitely level 3 (application or behavior change). A learning program could receive outstanding level 1 and 2 scores and yet not have any impact on the participants’ behavior. In this case, they loved it but never used it which makes it scrap learning with a very negative ROI. Last week’s blog on Measuring Learning Delivery elicited some good discussion.

Do You Have a CEO-Friendly Scorecard?

CLO Magazine

Phillips is president and CEO of the ROI Institute. In 2010, the ROI Institute conducted a major study sponsored by the Association for Talent Development to understand the executive view of learning and development investments. Next, you can push evaluation to level 5, an ROI study.

Mobile Learning: CHANGE YOUR WAYS OR YOU ARE DOOOOOMED!

Dashe & Thomson

I renew my contentions that providing device-agnostic content, not to mention evaluating it, is tricky on the small screen of a smartphone, and costly in a world where companies are not always providing all staff with handheld devices.

3 Key Trends in Learning & Development

Cognology

In 2011, a crowd-sourcing game called Foldit allowed 40,000 HIV researchers to work together to complete a project that had been ongoing for the last 15 years. You need to be able to quantify ROI to establish realistic budgets for, and justify the expense of, these strategies.