Performance Management is Broken

The Peformance Improvement

What is intended to pass for performance management in too many organizations today is the annual compulsory performance review. To label this a “performance management system” is to give the process much more credit than it deserves.

Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

This month's LCBQ is What are your Predictions and Plans for 2011? Branon Learning Management System App Stores Bob Little Apps, Not Courses Inge de Waard Augmented reality moves towards augmented learning with easy tools: Wikitude , Layar , ARToolKit.

The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

I like to imagine performance support as an Exobrain … (and, of course, that I am one of the smart people in learning … guess I will have to ask Simon about that.)

CIPD’s HRD 2011 – Good Show!

Upside Learning

Last week we had an exhibition stand at CIPD’s HRD 2011 at Olympia London – our very first ‘outing’ in the UK. It turned out to be a great show for us with executives from several blue chip companies visiting our stand to discuss their performance and learning challenges.

The Six Hats Of A Community Manager


Community Management is an evolving role and organizations are beginning to see the need for this role. In this post, I want to talk about the different hats that we need to don as community managers. The post The Six Hats Of A Community Manager appeared first on Learnnovators.

Social Technology, Community Management & Organizational Development


Read the post, How Social Technology has Emerged as an Enterprise Management Model , for an in-depth understanding. I am not going to tread into management theory or organizational structures in this post. Standardization, efficiency, processes, supervisory management, planning, etc.,

Thinking through performing and learning

Clark Quinn

That includes not only the performance skills but also meta-learning, and I decided it was also time to take another stab at capturing the concept as a graphical representation. Here we have additional skills: communication, change management, etc.

13 Top Learning, Technology & Media Links: Weekly Digest – 25

Upside Learning

We recently concluded a great show at mLearnCon 2011. mLearnCon 2011 Backchannel – Collected Resources. This post collects the resources shared via the backchannel of the mLearnCon 2011, that was held between June 21 and 23 in San Jose, California.

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Enterprise Mobile Learning 2011 - Year in Review

mLearning Trends

How On Target Were My 2011 Predictions? It’s time once again to take stock of what happened in enterprise mobile learning and see if any of my 2011 predictions hit their intended targets. If 2010 was the year of the pilot, 2011 will be the year of the deployment. a.k.a.

Organizational Change Management Cited – Again – as Key.

Dashe & Thomson

Organizational change management, as usual, is right near the top of the list: A major contributor to the importance of change management stems from the impact on workers’ job roles, and the degree to which those changes can affect their careers.

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e-Learning Programs' Support Services to Learners


The most e-Learning developers focuses on instructional design, curriculum design, project management, etc. However, how do we support our learners before, during, and after an e-Learning course, program, and (or) certificate? By focusing on the support services before the the e-Learning course begin you will attract and prepare the learners. By focusing on the support services during the e-Learning course you will enhance learning.

Raptivity 6.6 Enhanced Element Collection Management

Vikas Joshi on Interactive Learning

It is the Enhanced Element Collection Management functionality. In working with collections, here are some common situations the course developer comes across: Add a new element Delete an element in between Duplicate an element along with its contents Drag an element from somewhere and place it somewhere else You can imagine how hard life would be if you could not perform these seemingly simple actions easily.

Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand? In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea.

Top 5 eLearning Skills for 2011 – A Follow-Up

eLearning Weekly

Following up on last week’s post titled, “Top 5 Skills for eLearning in 2011,” I’d like to explore this at a different angle. The eLearning skills you need for 2011 may be directly influenced by the industry in which you work, and therefore some are more prevalent than others.

Top 50 eLearning Posts For 2011

Upside Learning

So we thought it would be interesting take a journey down our blog for some of the most popular and noteworthy posts of 2011. So without much ado, here are Top 50 eLearning Posts of 2011 from our blog as determined by you, our readers. JIT Performance Support Mobile App Development.

eLearning Conferences 2012

Tony Karrer

Past years eLearning Conferences 2011 , eLearning Conferences 2010 , eLearning Conferences 2009. Note also that some events will be cancelled at a later date, such as those in Tunisia and Egypt in early 2011. link] December 5-7, 2011 International Digital Curation Conference: Public?

May’s #LCBQ – We all want it now

Spark Your Interest

Yes, operational support should be searchable. I like the idea of a community manager role as a companion to traditional learning professional, who will push syntehsize, push content, ask provocative questions, and help to manage information overload.

I want it now – who doesn’t? #LCBQ

Spark Your Interest

When I managed a team of internal 12 instructional designers and trainers, we went through an exercise where we mapped our time and figured out how to deal with this situation, because everyone always thinks their issue is the biggest/neediest of all. We talked up performance support a lot.

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Make e-Learning work: Outcome learning (3). The managers perspective

Challenge to Learn

I’m a manager myself for over 20 years now and I know from first-hand experience how difficult it is make decisions about learning and training. As a manager this is an uncomfortable position to be in. Skill management and competence based learning. The basis for the solution lies in skill management (be careful not to lose the ‘s’). You can do this on the job, having them assessed by their manager, or you can have a formal assessment.

Serena Williams and Stepping Back from Your Training Plan

Dashe & Thomson

Dashe & Thomson responded to the RFP but provided an alternative solution: an electronic performance support system (EPSS). The start date was delayed while a new assessment was performed. I am a big tennis fan.

Leveraging the Law of the Few to Manage Change in the Workplace.

Dashe & Thomson

Social Learning Blog - March 7, 2011 [.] Twitter as Social Learning: Seven Ways to Facilitate the Exchange of Information | Social Learning Blog - March 14, 2011 [.] In my last blog post I wrote about leveraging the Law of the Few to manage change in the workplace.

Is Your Measuring Stick Allowing You To Manage For The Better.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Is Your Measuring Stick Allowing You To Manage For The Better? You can’t manage what you can’t measure.” Is your measuring stick allowing you to manage for the better?

Training to Learning & Performance – It’s evolution baby!

Learning Cafe

The press release stated that on the 14th September the IITT would complete a planned name change to become the Learning and Performance Institute (LPI). Learning and Performance Institute Chief Executive Colin Steed has said of the change “For IITT members, becoming the Learning and Performance Institute is about being part of a body which is transforming itself to meet the needs of today’s learning professional.” Learning Cuppa from the UK.

Brain Rules for Learning: Who Knew? We All Did. | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Brain Rules for Learning: Who Knew? We All Did.

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Self-Service Learning – What we need to think about

Connect Thinking

ASTD’s December 2011 T&D Magazine features a discussion on Self-Service Learning (by Patricia A McLagan), and the role of L&D to “help learners make learning more effective, efficient, productive, innovative and fun” (pp 37).

Top 50 Posts on Working Smarter for May 2011

Jay Cross

May 1, 2011 to May 31, 2011. List of the top 100 Twitter influencers in Australia - Ross Dawson , May 31, 2011. CERT and performance support - Clark Quinn , May 31, 2011. Monday Video – Doodling - Nancy White , May 31, 2011. MoveOn Co-Founder Talks Social Networking - Jay Cross , May 31, 2011. 5 Reasons Why Activity Streams Will Save You From Information Overload - Luis Suarez , May 4, 2011. Best of Working Smarter Daily.


Most awesome revelations in Working Smarter Daily for June 2011

Jay Cross

June 1, 2011 to June 30, 2011. 7 objections to social media in learning (and answers) - Donald Clark Plan B , June 11, 2011. Ten ways to create a knowledge ecology - Euen Semple , June 27, 2011. Connecting with Communities of Practice - Harold Jarche , June 2, 2011. Resolving the Trust Paradox - John Hagel , June 27, 2011. Making the most of Informal Learning - Jane Hart , June 16, 2011. PKM Updated - Harold Jarche , June 7, 2011.

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EPSS Replaces Product Training – Could It Really?

Living in Learning

Having been a Sales Trainer, Sales Training Manager, and Director Sale Training in a couple of previous lives, I nearly jumped out of my chair when I read a blog post by a new networking contact, David Brock. EPSS Performer Support Sales Training LinkedIn process training product training

EPSS Replaces Product Training – Could It Really?

Living in Learning

Having been a Sales Trainer, Sales Training Manager, and Director Sale Training in a couple of previous lives, I nearly jumped out of my chair when I read a blog post by a new networking contact, David Brock. EPSS Performer Support Sales Training LinkedIn process training product training

EPSS Runs Wild – Product Training Found Dismembered

Living in Learning

Having been a Sales Trainer, Sales Training Manager, and Director Sale Training in a couple of previous lives, I nearly jumped out of my chair when I read a blog post by a new networking contact, David Brock. Performer Support Sales Training EPSS LinkedIn product trainingDave authors a blog, Partners in Excellence, and his post of December 7th “Let’s Put an End to Product Training” triggered a wee bit of a dance…not really, but I did unleash a couple mental fist-pumps.

Front-End Analysis: Improving Performance

Dashe & Thomson

As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems.

Five classifications of Learning Management Systems (LMS)

Connect Thinking

There are lots and lots of Learning Management Systems (LMS) on the market. These LMS are meant to provide a straight-forward end-user experience of managing learning and performance. These are often feature-rich for learning and are generally proactive in offering solutions for mobile learning and performance support. LMS that support the content of authoring tools (e.g. What is your learning philosophy, and how does your LMS support this philosophy?

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Persuasive Technology Could Be Key to Gaining User Adoption

Dashe & Thomson

Change management and learning professionals have known for a long time that the behavior barriers to user adoption can be grouped into two major categories: 1) Can’t do behaviors. We know that user adoption is critical for major software implementations to be successful.

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What does an mLearning participant look like?

Integrated Learnings

Just because there is a device available that can support this method of training delivery, does that mean that the learner is a good candidate for this type of learning? You can read more about this in my post on how technology supports learning. These sales associates and managers are in a fast-paced environment and don’t always have the luxury of sitting down at a computer terminal to receive training or communication. by Dean Hawkinson.

It’s all about behaviour change

Spark Your Interest

We were talking about tools and processes and it wasn’t really training that we were after at that stage, it was more of a support mechanism. We talked a lot about performance support in there and weaving together a range of tools. Change Management. Performance Support – post go-live. Change e-learning Performance Support Behavior Organizational ChangeI’m working with a real variety of clients and projects right now.

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Barriers to Learning in Organizations

The Peformance Improvement

whole enterprise is an essential aspect of high performance organizations. Limited resources – learning is not given adequate funding and support, e.g., staff are not given resources to experiment with new ideas before risking large scale implementation.

mLearning devices and platforms: What you need to know

Bottom-Line Performance

Our answer is that companies need to be prepared to support multiple devices and that the issue REALLY needs to be tablet versus smartphone. Our observations gleaned from mLearn 2011 regarding devices: • Blackberry produces the least appealing mobile solution.