Make Learning Supportive and Available Everywhere

Integrated Learnings

This year's 2011 Lectora user conference provided my first opportunity to hear learning futurist Elliot Masie ( of The Masie Center ) speak live; he didn't disappoint. Masie commented that today's top performers in an organization are both seekers of learning and avid networkers.

Performance Support Tools – Holding Our Hand Through Change?


So, are Performance Support Tools the answer or more rigorous and effective training should prevail? Arvind Baccheti aptly says – Training and Performance Support Tools taste best when served together. They compliment each other and the best results are shown when Training is supported by tools, which can help out with on-the-job queries or problems. He presents a formula to measure the efficacy of a Performance Support Tool –.

The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

I like to imagine performance support as an Exobrain … (and, of course, that I am one of the smart people in learning … guess I will have to ask Simon about that.)

Your Brain: The Ultimate Electronic Performance Support System

Dashe & Thomson

We at Dashe & Thomson have for years been at the forefront of the development of Electronic Performance Support Systems (EPSSs), which are designed to allow employees to quickly and easily access role-based, bite-sized information at the exact point in time when they need it.

Front-End Analysis: Improving Performance

Dashe & Thomson

As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems. References.

Walking to Work or Carrying Your Lunch? Putting Content Into Context. Part I.

Dashe & Thomson

What performance support asks us to do is to put ourselves inside the learners’ experience. Einstein was clearly an early adopter of performance support. One of the most useful guides regarding performance support comes from Conrad Gottfredson, Ph.D.,

What does an mLearning participant look like?

Integrated Learnings

I had always understood the word “mobile” in this context to refer to the device on which the learning was delivered. Just because there is a device available that can support this method of training delivery, does that mean that the learner is a good candidate for this type of learning? You can read more about this in my post on how technology supports learning. by Dean Hawkinson.

Emphasizing Noteworthy Content in eLearning

Integrated Learnings

We know that we should limit training to “must know” information, eliminating the “nice to know” stuff that does not directly impact learners’ ability to perform the objectives. Below are some ideas for providing this type of support in eLearning. In situations where learners will have access to job aids and manuals for reference later, state at the beginning of training that the purpose of the course is to teach them how to use those resources. By Shelley A. Gable.

Do You Walk To Work or Carry Your Lunch? Putting Content Into Context. Part II.

Dashe & Thomson

When verbally describing performance support I have referred to it as a Microsoft-Help- that-actually-works. Performance support is such a beautiful and powerful solution for so many reasons. Also, very interestingly, performance support is pretty flat.

Instructional Design Questions? There’s an App for that! …You need to check it out.

Kapp Notes

Instructional Design Guru is a reference app, currently for the iPhone, that defines over 450 terms that learning professionals might encounter in their jobs or studies. We need more performance support tools to lighten our load.

How to Transform Old Training Content into New Performance Support Tools


For most trainees (particularly millennials ) this is an expectation — and it means that we must embrace opportunities to replace old-school training content with new-era performance support tools. Recognize what a performance support tool is.

Musings on Memory Engineering to Aid Learning Retention

Dashe & Thomson

But on the other hand, I began to reflect on how we can (and do) use memory engineering to support learning and retention. In it he refers to the Hermann Ebbinghaus’s Forgetting Curve , which describes how our memory decreases over time.

Mobile Learning Revolution – Round-Up Of Our Best mLearning Posts

Upside Learning

Today, mLearnCon 2011 opens it doors to hundreds of visitors from in and around the US. We would be delivering a Master Class session based on this new platform titled ‘ Mobile Learning and Performance Support with Upside2Go ’, scheduled at 12.45

Profile of a learning architect: Darren Owen

Clive on Learning

Instead the plan was to give the authority to the trainers to keep an eye on the learners and highlight individuals that may need extra support or training. These were trained first and went on to become ‘super-users’ who could provide support when the project went live.

Instructional Systems Designer Tells Us His Solutions for Retaining Employee Knowledge

Dashe & Thomson

In addition, job aids, continuity books, and even performance support solutions for critical tasks ensure production will not be interrupted if someone leaves. For five years I was in charge of the electronic performance support solutions for government clients at our office. The books I refer to most often in my library are: Dick and Carey’s “Systematic Design of Instruction” [ [link] ].

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Lurking is Not a Static State

ID Reflections

A lurker might very well be giving back by performing better at their jobs, by sharing insights with others in the context of their daily work by using the learning gleaned from lurking. Lurking and its role in communities has been on the forefront of my mind for the past few days.

Profile of a learning architect: Charles Jennings

Clive on Learning

Charles describes this as a ‘conspiracy of convenience’: performance analysis is not done or done poorly; business managers want ‘training’; training managers deliver it; no-one measures it. To support the business in managing budgets and vendor relationships more efficiently.

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Learning vs Development

E-Learning Provocateur

Horizontal growth refers to the gaining of new knowledge, skills and behaviours within a particular stage of development. In doing so, the learner becomes better equipped to perform in their environment. • Performance appraisals. In short, we perform better.

Instructional Design for Beginners – What Motivates People To Learn?

Upside Learning

Motivational design refers to the process of arranging resources and procedures to bring about changes in motivation. Help learners estimate the probability of success by presenting performance requirements and evaluation criteria.

Doctoring the Informal Learning Environment

E-Learning Provocateur

My short answer is “yes and no&# – which I will explain – but for the moment please read Anne Marie’s idea for yourself… In the last few weeks I’ve been thinking about how we can support the learning that takes place when medical students are on placement.

ID Strategies to Connect with the Adult Learner


A popular ways of doing this is through providing notes, overviews, job-aids or other quick-reference materials which help the learner strengthen what has been learnt through the course material. We learn something new everyday.

Next Generation Audience Response Systems for Teachers and Trainers

Vikas Joshi on Interactive Learning

The per-unit purchase price of ARS devices The maintenance and repair of devices when owned by a central unit or organization The configuration, troubleshooting and support of the related presentation software The reliability and performance of the devices One can further state that the next generation should support some, if not all, of the following requirements. Audience Response Systems (ARS) establish interactivity between presenters and their audience.

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Social Media: The Virtual “Over-The-Partition” Learning Network.

Dashe & Thomson

They might even jot down a few notes that you can reference the next time you troubleshoot that widget problem. So, here’s my leap from that “over-the-partition” informal learning scenario to how social media can support social learning: YouTube (in other words, video learning).

Make Learning An Experience. Blend It! | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. The self-directed learner has become the student of the 21 st century – one who needs more support and encouragement rather than direction.

Analyzing the ROI of Social Media in Training | Social Learning Blog

Dashe & Thomson

In “ 3 Benefit Measures – The ROI of Internal Social Media Networks ”, Kaplan demonstrates, with reference to a number of recent studies, that internal social media really does bring big dividends in terms of, well, dividends. Jim May 11, 2011 at 3:33 pm # Glad you enjoyed the post, Liam!

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Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? The best aspects of the observed performances are emulated, and new ideas and innovations added.

Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? by Paul on January 7, 2011 in LMS (Learning Management System) , social learning People love to learn.

Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? by Paul on January 7, 2011 in LMS (Learning Management System) , social learning People love to learn.

E-Learning Early Indicators

eLearning 24-7

A calling to a large number of vendors (small, medium and big), are all reporting strong numbers in January, with many saying that January 2011, was their best month – numbers and business wise, in the last few years. Some are moving to “unlimited users&# and free “tech/customer support&# , which the latter being a really nice and new concept for the industry. A number of vendors whose real focus is the Talent Management/Performance Management market.

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Social Learning Has Its Place…And Informal Learning Does Too.

Dashe & Thomson

Jane claims that “Social Learning has come to refer exclusively to the use of social media in top-down, formal learning.” Social learning (small S, small L) does not refer to the use of social media in top-down, formal learning. It refers to learning done in a social context.

In Defense of the Term “Gamification” as used by Learning Professionals

Kapp Notes

Games overcome the “sting of failure” specifically by doing things like giving multiple opportunities to perform a task until mastery and through the introduction of chance or randomness (two elements schools and corporations work hard to eliminate). 1984) it was found that performance contingent rewards (found in many games) produced greater intrinsic motivation than the same performance objective and favorable performance feedback without reward.

Backchannels – what’s all the fuss, anyway?

Integrated Learnings

I recently attended the International Society for Performance Improvement (ISPI) conference in Orlando, Florida. Other online tools are available in the marketplace; however, I will refer to using a backchannel in Twitter throughout this post. There are a few things I would like to point out in support of using a backchannel for learning events. By Dean Hawkinson.

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Alternate Pedagogies and Experiences

Clark Quinn

This approach also provides the necessary structure to support adaptive systems, which can present different objects at different times.

The Smart Worker : recognises she learns to do her job as she does her job

Jane Hart

This is the 6th post in a series of postings on how L&D departments can move forward from their traditional role of creating, delivering and managing formal learning – to one that supports the wider needs of Smart Workers in the organisation.

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