This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? It seamlessly integrates all the components of the performance support system. MORE

As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems. References. MORE

This time I am going to refer to the first approach as Traditional Workplace Learning and the second as New Workplace Learning. PERFORMING. Helping people to do their jobs (better) in the most appropriate ways (performance support/aids, training, productivity tools). Support provided as close to the workflow as possible (ie not in a separate place or online space). CONTENT: Short, performance aids (in relevant formats – video, PDF, – rather than courses. MORE

The Smart Worker : needs immediate access to solutions to performance problems. In this posting I want to follow up on these points and look at how L&D can better support performance problems in the organisation. “ Too often, there’s more talk about performance than action. Here are a couple of performance support/help resources that I think demonstrate some of the points mentioned above. Tweet. MORE

What performance support asks us to do is to put ourselves inside the learners’ experience. Einstein was clearly an early adopter of performance support. One of the most useful guides regarding performance support comes from Conrad Gottfredson, Ph.D., MORE

We know that we should limit training to “must know” information, eliminating the “nice to know” stuff that does not directly impact learners’ ability to perform the objectives. Below are some ideas for providing this type of support in eLearning. In situations where learners will have access to job aids and manuals for reference later, state at the beginning of training that the purpose of the course is to teach them how to use those resources. By Shelley A. Gable. MORE

Instructional Design Guru is a reference app, currently for the iPhone, that defines over 450 terms that learning professionals might encounter in their jobs or studies. We need more performance support tools to lighten our load. MORE

This is the 6th post in a series of postings on how L&D departments can move forward from their traditional role of creating, delivering and managing formal learning – to one that supports the wider needs of Smart Workers in the organisation. MORE

I had always understood the word “mobile” in this context to refer to the device on which the learning was delivered. Just because there is a device available that can support this method of training delivery, does that mean that the learner is a good candidate for this type of learning? You can read more about this in my post on how technology supports learning. by Dean Hawkinson. MORE

This article first appeared in TrainingZone on 7 September 2011, but is reproduced here for those who don’t have a TZ account. In particular the use of new media tools is allowing individuals and teams to solve their own learning and performance problems, and in the process by-passing both IT and the L&D functions. Next week, I hope to curate more articles showing how organisations are making good use of social media to support employee learning in the workplace MORE

This year's 2011 Lectora user conference provided my first opportunity to hear learning futurist Elliot Masie ( of The Masie Center ) speak live; he didn't disappoint. Masie commented that today's top performers in an organization are both seekers of learning and avid networkers. MORE

We at Dashe & Thomson have for years been at the forefront of the development of Electronic Performance Support Systems (EPSSs), which are designed to allow employees to quickly and easily access role-based, bite-sized information at the exact point in time when they need it. MORE

They might even jot down a few notes that you can reference the next time you troubleshoot that widget problem. So, here’s my leap from that “over-the-partition” informal learning scenario to how social media can support social learning: YouTube (in other words, video learning). MORE

For more complex procedures, we could have learners refer to the job aid as they carry out each step, showing the results of each decision in a realistic way. Elearning examples Instructional design Scenario design activity design performance support MORE

A lurker might very well be giving back by performing better at their jobs, by sharing insights with others in the context of their daily work by using the learning gleaned from lurking. Lurking and its role in communities has been on the forefront of my mind for the past few days. MORE

So, are Performance Support Tools the answer or more rigorous and effective training should prevail? Arvind Baccheti aptly says – Training and Performance Support Tools taste best when served together. They compliment each other and the best results are shown when Training is supported by tools, which can help out with on-the-job queries or problems. He presents a formula to measure the efficacy of a Performance Support Tool –. MORE

In my opinion, computers with software/hardware that support true natural language processing abilities coupled with augmented reality interfaces can change the learning landscape; or to be more precise, the way performance support is perceived and used in the workplace. MORE

In addition, job aids, continuity books, and even performance support solutions for critical tasks ensure production will not be interrupted if someone leaves. For five years I was in charge of the electronic performance support solutions for government clients at our office. The books I refer to most often in my library are: Dick and Carey’s “Systematic Design of Instruction” [ [link] ]. MORE

But on the other hand, I began to reflect on how we can (and do) use memory engineering to support learning and retention. In it he refers to the Hermann Ebbinghaus’s Forgetting Curve , which describes how our memory decreases over time. MORE

Past years eLearning Conferences 2011 , eLearning Conferences 2010 , eLearning Conferences 2009. Note also that some events will be cancelled at a later date, such as those in Tunisia and Egypt in early 2011. link] December 5-7, 2011 International Digital Curation Conference: Public? MORE

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. The self-directed learner has become the student of the 21 st century – one who needs more support and encouragement rather than direction. MORE

I have been writing for months on the topic of “convergence”, often referring to it as an impending collision between two business-critical moments – learning need and flawless human performance in the work context. Why would Training, who has every right to boast of driving human performance, choose to ignore the very work context where human performance opportunities abound? MORE

Motivational design refers to the process of arranging resources and procedures to bring about changes in motivation. Help learners estimate the probability of success by presenting performance requirements and evaluation criteria. MORE

Horizontal growth refers to the gaining of new knowledge, skills and behaviours within a particular stage of development. In doing so, the learner becomes better equipped to perform in their environment. • Performance appraisals. In short, we perform better. MORE

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? by Paul on January 7, 2011 in LMS (Learning Management System) , social learning People love to learn. MORE

Jane claims that “Social Learning has come to refer exclusively to the use of social media in top-down, formal learning.” Social learning (small S, small L) does not refer to the use of social media in top-down, formal learning. It refers to learning done in a social context. MORE

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise Learning? by Paul on January 7, 2011 in LMS (Learning Management System) , social learning People love to learn. MORE

When verbally describing performance support I have referred to it as a Microsoft-Help- that-actually-works. Performance support is such a beautiful and powerful solution for so many reasons. Also, very interestingly, performance support is pretty flat. MORE

I like to imagine performance support as an Exobrain … (and, of course, that I am one of the smart people in learning … guess I will have to ask Simon about that.) MORE

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? The best aspects of the observed performances are emulated, and new ideas and innovations added. MORE

For most trainees (particularly millennials ) this is an expectation — and it means that we must embrace opportunities to replace old-school training content with new-era performance support tools. Recognize what a performance support tool is. MORE

This is the 5th in a series of postings about how L&D departments can move forward from their traditional role of creating, delivering and managing formal learning – to one that supports the wider needs of Smart Workers in the organisation. Tweet. MORE

Today, mLearnCon 2011 opens it doors to hundreds of visitors from in and around the US. We would be delivering a Master Class session based on this new platform titled ‘ Mobile Learning and Performance Support with Upside2Go ’, scheduled at 12.45 MORE

For more complex procedures, we could have learners refer to the job aid as they carry out each step, showing the results of each decision in a realistic way. Elearning examples Instructional design Scenario design activity design performance support MORE

In “ 3 Benefit Measures – The ROI of Internal Social Media Networks ”, Kaplan demonstrates, with reference to a number of recent studies, that internal social media really does bring big dividends in terms of, well, dividends. Jim May 11, 2011 at 3:33 pm # Glad you enjoyed the post, Liam! MORE

— the end is performance”. So we need to focus on the end, the performance. We need to define performance objectives for individuals and then measure success in terms of how well they meet those objectives. MORE

But I like to think that our ignorance gives us a valuable outsider’s perspective that can help our clients improve performance through every means , not just through a course. Instructional design needs analysis performance support strategy MORE