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How to Replace Top-Down Training with Collaborative Learning (4)

Jay Cross

My team talks about the trends that drive our business. ? We learn something from every interaction with a customer. ? Assessing the cost/benefit of experiential learning is like asking for a cost/benefit of your telephone connections. To keep things simple, we began by dividing the world into two types of businesses.

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The Customer Education Experts Directory

learnWorlds

Summary: Connect with Alex to learn more about customer success, reduce churn and increase growth for your SaaS business. There he gained the ability to move quickly, adapt to changing business priorities, and build new processes from the ground up. Business Strategy. Business Planning. Services: Customer Success.

Expert 52
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Pick of the Month: May 2012

Jane Hart

Note, for easy reference, ALL the links in my daily Picks are collated monthly on my 2012 Reading List. 1 - Jane Bozarth started the month with some wise advice, as usual, in her Learning Solutions Magazine, Nuts and Bolts column piece: Selling it (1 May). Shooting ourselves in the foot.