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Harry Levinson 1922-2012

The Performance Improvement Blog

Levinson had some strong words for organizational consultants. He didn’t seem to have much patience for consultants who are ready with a solution prior to fully understanding the problem. This belief became the cornerstone of Levinson’s advice to consultants and clients.

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Grow multicultural leaders with coaching, not just business English

CLO Magazine

In a recent survey conducted by Wiley Education Services and Future Workplace,“Closing the Skills Gap 2019,” fewer than half of the 600 surveyed HR leaders reported spending $500 or more to upskill individual employees. The following scenario is based on an actual coaching engagement. Uncertainty around professional etiquette norms.

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The State of E-Learning in Australia in 2012

Connect Thinking

This question led me to think about a much larger question – the state of e-learning in Australian organisations in 2012. Now, before you read on, please be advised the following is my opinion , based on five years of consulting in Australia across about 80 clients.

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The State of E-Learning in Australia in 2012

Connect Thinking

This question led me to think about a much larger question – the state of e-learning in Australian organisations in 2012. Now, before you read on, please be advised the following is my opinion , based on five years of consulting in Australia across about 80 clients.

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A New Year & A New Look to TimSlade.com

Tim Slade

I first built my website back in 2012, and since then I’ve made gradual updates and overhauls to keep it fresh and current. 2012: My First Website. While it’s easy for me to look back at this first iteration of TimSlade.com and be critical, it wasn’t that bad for 2012! Goal #2: Bring Focus to the Services I Offer.

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Iron Mountain Sentinels: Certified Peer Coaches

CLO Magazine

Iron Mountain shook up traditional, supervisor-led training efforts by certifying employee coaches so employees who do jobs every day can teach their peers. Henry’s team devised a new strategy: instead of supervisors, let credentialed front-line employees teach new hires, and the Sentinel Certified Coach peer training program was born.

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Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. For everyone else, it is a useful refresher on core customer service concepts.