2012 Coaching Program Social Software 
Jay Cross
AUGUST 3, 2012
This appears in the August 2012 CLO magazine. Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. They learn about twice as much from those conversations compared to structured courses and programs. 70% experiential, 20% coaching, 10% formal.
Jay Cross
JULY 17, 2012
Training technology focused on the person, not the group: PLATO introduced computer-based training; Stanford pioneered instructional television; teaching machines and programmed instruction enjoyed brief popularity. Training became the first area to get the axe when times were tough and many sound programs were gutted.
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