Are You a Performance Consultant?

Integrated Learnings

We have been placed into a box that can be a real challenge to get out of, especially when it comes to moving into more of a performance consulting type of role. So…what is Performance Consulting, anyway? Here is an illustration to help clarify the concept of performance consulting. This provides an excellent opportunity to consult and partner with those types of clients to look at all of these environmental and motivational factors. Integrated Learning Services, Inc.

The Difference Between a Coach, Mentor, and Consultant?

Your Training Edge

When determining the difference between a coach, mentor, and consultant, it is necessary to look at specific roles and functions. Fifth, what is the expected return for the services of the person? A consultant may take the form of mentors and coaches, but the primary difference between a consultant and coaches and mentors is that a consultant is usually paid for the specific task at hand. Coaching Featured Posts coach consultant difference between mentor

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Social Collaboration Services: the missing piece in the L&D jigsaw

Jane Hart

Performance Support Services focus on providing access to, and supporting use of a range of resources (content and people) for performance improvement. This service area will therefore serve as the main entry point in the Framework.

Workforce Development Services: A new framework of training and learning support

Jane Hart

Following that post Dan Pontefract asked me this question: “Is this something that helps an external consultant, like yourself and ITA more so than it does those working inside an organization in a traditional ‘learning’ team?”

The State of E-Learning in Australia in 2012

Connect Thinking

This question led me to think about a much larger question – the state of e-learning in Australian organisations in 2012. Now, before you read on, please be advised the following is my opinion , based on five years of consulting in Australia across about 80 clients.

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The State of E-Learning in Australia in 2012

Connect Thinking

This question led me to think about a much larger question – the state of e-learning in Australian organisations in 2012. Now, before you read on, please be advised the following is my opinion , based on five years of consulting in Australia across about 80 clients.

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Consulting with executives to turn technology investments into results

Allison Rossett

It’s all about graduation rates, sales, safety, retention, a second language, matching services to needs, and superior service. Technology is not the answer. Not automatically. But many executives thought it would be so, that it was a matter of selection and investment. Now, many look back on prior enthusiasms for technology-based learning with tales to tell of dashed hopes.

Harry Levinson 1922-2012

The Performance Improvement Blog

Levinson had some strong words for organizational consultants. He didn’t seem to have much patience for consultants who are ready with a solution prior to fully understanding the problem. This belief became the cornerstone of Levinson’s advice to consultants and clients.

Employee Satisfaction and Engagement Once Again Linked to Financial Success

The Performance Improvement Blog

Communication Customer Service Employee Engagement Organization Culture climate culture engagement James Oakley Northwestern University profitability satisfaction

My commencement address for the workforce learning class of 2012

The Learning Circuits

That happened a lot in Denver, at ASTD 2012. Thank you for inviting me to share this wonderful occasion with the workforce learning graduates of 2012. The value of each emerges within systems, for strategic benefits, like making information available on demand, tracking performance, reminding of expectations, enabling tons of practice, or helping new customer service reps communicate with peers or coaches. I admit it. I love when people seek my opinion.

A new framework for supporting learning and performance in the social workplace

Jane Hart

In the new connected workplace, current training, e-learning or blended learning services, which take a top-down, ”command and control” approach to organising and managing “learning” will not be appropriate to support these new ways of working and learning. SERVICES & ACTIVITIES.

Why support self-organized learning in the workplace?

Jane Hart

The Smart Worker constantly strives to improve her productivity > Provide performance consulting services rather than just instructional/training services.

2 Critical Factors Of LMS Switching

Upside Learning

Upgrades & Support Services. Another way to smoothen the adoption process is to involve eLearning experts or Instructional designers, whom you can always outsource from any good consultancy service if you do not have them onboard.

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Excellence in Community Service

CLO Magazine

Excellence in Community Service recognizes vendors that have provided significant investment of company resources and time in support of a community service project or initiative. That’s when the Colorado-based company sought out a school in 2012 and came across University Prep.

Democratization of Organizational Learning

The Performance Improvement Blog

Organizational learning has, for too long, been owned by consultants and chief training and learning officers. Evaluate programs and services.

Top 10 Free and Open Source eLearning Projects to Watch for 2012


Nowadays small and medium size organizations (SMEs), educational institutions, and independent consultants struggle to adopt an expensive eLearning solution. Voki - a free service that allows you to create personalized speaking avatars and use them on your blog, profile, and in email messages.

Managing to Outcomes in Nonprofit Sector

The Performance Improvement Blog

It has been less about results and more about the process of doing the work and providing services. That is, learning how to be a more effective organization and how to increase impact of programs and services.

Investing in Training in Downturns and Upturns

The Performance Improvement Blog

Use what the organization already owns when that makes sense and then go outside to peers, consultants, and training organizations when they can help you improve performance and achieve your business goals. . The U.S.

New skills for the learning professional in changing times #chat2lrn

Jane Hart

C4LPT : RT @stipton L&D gets stuck in measurement without cause, order-taking without reason this is not a value add service for anyone. Yesterday’s live Twitter chat #chat2lrn was about New skills for changing times.

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Day 2 mobile learning conference #MLearncon: Trends day

Challenge to Learn

It was more about the fact that we expect these services for free, which causes a problem in the revenue model of these services. Some expect those services (like twitter) to charge money in the future. He works as a consultant she works at a K12 school.

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A Conversation with Reuben Tozman about Learning on Demand: Part One

Kapp Notes

Reuben Tozman is the President and founder of the learning services company, edCetra Training. He began his own company within the learning services industry that quickly gained recognition for its ability to implement true single-sourcing strategies.

From Social Learning to Workforce Collaboration

Jane Hart

In my own consultancy practices I offer workforce collaboration services to a range of businesses – both large and small. I often work with L&D departments who see that offering these new services will help to transform their own department from one that focuses on training to one that supports the business more widely. I therefore bring something quite different to the table than a consultant who just helps them add “social” into their training.

Year End Musings, Reflections, Predictions and Thoughts: Part One

Kapp Notes

I have been meaning to do a comprehensive posting about 2011 and what happened during the year and then follow up with thoughts on 2012 with some predictions thrown in and have decided to combine both and create a series of postings combining both.

FACT: 562 LMS Options Available Today


If you are a learning consultant, service provider, or product offering, then you owe it to yourself to get listed on one of the biggest e-learning directories on the internet today. Adding your business or service doesn’t cost anything, so give it a go.

Is The Learning Industry Becoming Oversaturated?


It isn't uncommon today to see a "new and improved" service, theory, technology, gadget, or enhancement coming out in the learning industry. From a consulting standpoint, we need to exercise caution when providing advice to clients.

Becoming a Learning Architect

Integrated Learnings

Then came performance consulting, a new buzz phrase that attempted to turn instructional designers into consultants who would investigate performance issues and work towards interventions to close that gap, both instructional and non-instructional. This was a hard sell to our clients, and it took (and still takes) a lot of selling and convincing to get their buy-in to trust us as consultants. Integrated Learning Services, Inc. By Dean Hawkinson.

How To Get The Most From Your Employees

Your Training Edge

When it comes down to it, any business that thrives does so not just because of their product, but in the way it’s marketed, analyzed and dealt with from a customer service standpoint. Production is at the center of all business.

Shaping the future of Islamic Finance through e-Learning


Innovation and technology adoption have been the basis of the tremendous growth in the world’s Banking and Financial Services sector. Marketing Consultant). Arunima is marketing consultant with G-Cube.

What are you reading for eLearning insight?

Integrated Learnings

Books about training, consulting, and trendy business topics. For instance, when I was in the Instructional and Performance Technology master’s program at Boise State University, the books required for my classes included The Performance Consultant’s Fieldbook by Judith Hale (included a CD with several consulting templates), Systems Thinking Basics by Virginia Anderson and Lauren Johnson (an easy-to-read workbook), and Analyzing Performance Problems by Robert Mager and Peter Pipe.

Take your client through a planning process…

Coffee and Design

The following are some suggested considerations that could be adapted for any initial planning consultation: Purpose. Do you want to provide information, promote a service, sell a product… to the user? Are they looking for specific information, a particular product, or service…?

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Announcement of Serious Games Directory

Kapp Notes

Offers Free Listings for Titles, Tech, Services, Textbooks, Schools. The Serious Games Association announced a new, international resource for developers, providers, analysts, educators and consultants, the Serious Games Directory. All listings and access will be available free in 2012. o Consultants. The full directory of titles and services will be available online later this year. New Online, International Directory for Serious Games Industry Offers.

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Evaluate Learning Process

The Performance Improvement Blog

As organizations evaluate their programs and services they need to pay attention to process as well as outcomes. Catherine (Brehm) Rain, of Rain and Brehm Consulting Group, Inc., writes this in aea365 : Process evaluation ensures you answer questions of fidelity… did you do what you set out to with respect to needs, population, setting, intervention and delivery?

Training Alchemy: How Sports Teams Use Training to Achieve Success

Your Training Edge

Some team training consultants offer ropes courses, firewalks, board breaking, and outdoor survival-type training. Sales and customer service training has become popular for the concierge staffs, ticket sales, general management, and group sales areas for many pro teams. Related Posts: The Difference Between a Coach, Mentor, and Consultant?

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On the brink with mobile– what learning executives say

Allison Rossett

Andrew Wolff, PWC’s Educational Methods Leader/L&D leader for their consulting group, is certain that they are doing what they must do: laying the groundwork for success: they’ve chosen and implemented a single mobile platform to be used globally, after having proven the concept with several pilot programs. Michael Glass, with years of leadership in financial services organizations, offered this example. Words without actions. Words without actions.

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Lectora User Conference Showcase: But Does It Work?


Content Creation Services. Custom Development Services. May 2, 2012. Experience: Laura is a Senior Learning & Development Consultant and e-Learning Specialist at Sun Life Financial. Lectora Mobile. --> Custom Development Services. Forum. Logins.