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A Look Back at E-Learning in 2012

eLearning 24-7

The year kicked off with lots of potential, lots of excitement in the air and lots of customers gearing up to purchase new systems, despite global economic woes. Web Conferencing – You would think that all these services would have a native app for tablets. My Forecasts for 2012.

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2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. March 15, 2012. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Create iPad e-Learning Content. Forum. Logins.

Making Customer Service Personal

PDG

If you want personalized customer experiences from your Contact Center, personalize your agent experiences. Contact center customers desire a personal connection, along with an effective and efficient experience. 1 Forrester Customer Service Index.

Second Summer 2012 Learning in 3D Class

Kapp Notes

Next we visited an environment created for The Radiological Society of North America (RSNA ). The event and space is a great example of how organizations can create a collaborative space for researchers to gather and share what they are doing in a visual and engaging manner.

Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. Date Created: 2011. Created By: WikiSpace.

#25 to #11 LMSs of 2012

eLearning 24-7

Next week, 12-12-12, will be #10 to #1 learning management systems for 2012. New features include m-learning on the iPad with native app (no on/off synch), integrates with Yammer, themes, custom URL, assessment tool, the authoring tool is the key component, help and feedback tab. While their UI is very user friendly, they really haven’t done much in terms of new cool features in 2012. Sales service – in my experience awful. . #22

Now Hiring: Summer Intern for BLP’s Learning Services Team

Bottom-Line Performance

Bottom-Line Performance (BLP), a learning solutions company in New Palestine, IN (25 minutes from downtown Indianapolis) is looking for an intern to help create innovative learning solutions for us and for our clients. Can You Tell a Good Story?

My 2012 Enterprise mLearning Predictions Recap

mLearning Trends

As 2012 draws to a close, its time to evaluate how in focus my lens on the future of enterprise mobile learning proved to be this past year and how many of my year ago predictions hit their targets. There will be more types of devices and ways to connect with our mobile learning world in 2012.

What Do You Mean?

The Performance Improvement Blog

One of these comments is a perfect way to begin 2012. While we as a customer-centric longtail company are still on the runway, we need to each firewall enough time to allow out-of-the-box thinking and strategize the low-hanging fruit in the marketplace.

Everything You Must Know Before Selecting Gamification Services

Hurix Digital

According to a report by Mordor Intelligence , the global gamification services market was valued at USD 5.5 In 2012, Gartner had predicted that 80% of gamification projects would fail to reach business objectives primarily due to poor design.

Investing in Training in Downturns and Upturns

The Performance Improvement Blog

Focus on customer experience – All organizations should have the improvement of customer experience as one of their top strategic goals. To achieve this goal, they will have to train employees in how to create a better experience. The U.S.

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Get the 2012 Lectora User Conference Mobile App

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. May 16, 2012. Get the 2012 Lectora User Conference Mobile App. Create iPad e-Learning Content. Lectora Mobile. --> Custom Development Services.

My commencement address for the workforce learning class of 2012

The Learning Circuits

That happened a lot in Denver, at ASTD 2012. Thank you for inviting me to share this wonderful occasion with the workforce learning graduates of 2012. Pressure for growth, technology, and a competitive landscape create abundance and opportunity for workplace learning people. Consider the stress it provokes in customers. In the opening keynote at ASTD 2012, Jim Collins reminded us of the importance of humility. I admit it. I love when people seek my opinion.

Course-of-the-Month Club: Using a Learning Management System to Sell Subscriptions to Learning Content

Absorb LMS

One company I recently met with uses a magazine subscription-like business model to sell bundles of courses: A customer signs up for an annual subscription. The customer is then given the option to renew.

How to Use a Learning Management System to Support Your Workplace Culture

Absorb LMS

Please hold the line until the next available customer service representative.” Nilofer Merchant wrote a blog post for Harvard Business Review last year titled “ Culture Trumps Strategy, Every Time.”

The Simplest Way to Create e-Learning Content for the iPad

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. September 18, 2012. The Simplest Way to Create e-Learning Content for the iPad. Using Lectora and CourseMill to Create an Easy Access iPad Course.

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Content as a Service

Xyleme

As instructional designers, we create our learning products, package them up with all the content and media, wish them well, and ship them off to the LMS’s – never to be seen again. It takes months to create big monolithic eLearning courses that we lose control of once we ship to an LMS. Help is on the way – and that help is Content as a Service (CaaS). Updates can be made as problems are discovered, creating a continuous and nimble improvement cycle.

My First 10 Screenr Video Tips and how other Screencasters use the Service

mLearning Revolution

I’ve used it for making quick courses for coworkers and for instantly solving problems for customers. I’ve been using it for a ton of different uses from giving quick tips to fellow employees to quick documentation for our customers.

Top 10 Free and Open Source eLearning Projects to Watch for 2012

eFront

This is why I created the following list with the Top 10 Free and Open Source eLearning projects for 2012 that will help you implement a low cost eLearning solutions => Please leave a comment if you would like me to include another Free or Open Source eLearning project that needs to be mentioned!

Course-of-the-Month Club: Using a Learning Management System to Sell Subscriptions to Learning Content

Absorb LMS

One company I recently met with uses a magazine subscription-like business model to sell bundles of courses: A customer signs up for an annual subscription. The customer is then given the option to renew.

No Escaping Mobile Learning – Webinar Recording & Audience Queries Answered

Upside Learning

We believe each of them is powerful enough to drive your organization to mobile learning, but put together they create the perfect storm for adoption. This seemingly contrarian advice comes from the fact that creating a comprehensive strategy is time consuming and complex.

5 E-Learning Forecasts for 2012

eLearning 24-7

Some items stood out, others continued in an everlasting awful experience (customer and support service – as a whole). Kinect technology was not created at a Microsoft lab, rather it was created by a group of folks in Cambridge, England. Custom development shops developing AR apps for customers (business, education, etc.), A very good or great custom shop, whether it is one person or dozens, will be pricey. See you back in 2012.

How to Use a Learning Management System to Support Your Workplace Culture

Absorb LMS

Please hold the line until the next available customer service representative.” Nilofer Merchant wrote a blog post for Harvard Business Review last year titled “ Culture Trumps Strategy, Every Time.”

Prototyping in eLearning

Upside Learning

One change that I’ve noticed are that customers are realizing that we aren’t just creating courseware or writing content and interactions, we are also developing software.

Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers.

Top 10 Training Metrics

Your Training Edge

If training is heavily geared toward a sales or customer service force, an effective program will eventually increase sales numbers. Four: Customer service results. Any organization can link training to customer service, which can be both internal and external. Customer service is also one of the easier place to start: one well-written survey can identify a host of customer related issues that can be addressed by training programs.

The 2012 Lectora User Conference Kicks Off Tonight!

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. May 21, 2012. The 2012 Lectora User Conference Kicks Off Tonight! Create iPad e-Learning Content. Lectora Mobile. --> Custom Development Services.

Hands On Guide: How We Used iBooks Author to Replace PC-Based eLearning

Bottom-Line Performance

January’s announcement of iBooks Author , Apple’s free tool for creating multi-touch books for the iPad, was big news for educators. We created a webpage with a link users can click to download the iBook right to their iPad.

Interview with an Inside Sales Specialist

TechSmith Camtasia

Roving reporter Renee Badra here, at your service! In Inside Sales we spend the majority of our day assisting customers on the phone, via email, or online chat. We try to do our best to deliver speedy and accurate responses to our customers! Need a custom price quote?

A Conversation with Reuben Tozman about Learning on Demand: Part One

Kapp Notes

Reuben Tozman is the President and founder of the learning services company, edCetra Training. edCetra Training is focused on the design and development of customized e-learning programs, and specializes in single sourcing of content.

Year End Musings, Reflections, Predictions and Thoughts: Part One

Kapp Notes

I have been meaning to do a comprehensive posting about 2011 and what happened during the year and then follow up with thoughts on 2012 with some predictions thrown in and have decided to combine both and create a series of postings combining both.

Top 5 Reasons You Will Leave your LMS – and How to Switch Successfully

Association eLearning

There was quite a bit of focus at the 2012 Learning Solutions Conference in Orlando on Learning Management Systems (LMS) and how dissatisfied many users are. Or, a customer may end up paying for features they didn’t really need in the first place.

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10 Things I Love about Screenr.com

mLearning Revolution

When I worked at Adobe and we announced Acrobat.com, I was so excited with all the free Cloud services included, and it also meant that I could leverage the story in promoting my apps because of some of the integration between them that we had built. RJ Jacquez (@rjacquez) January 10, 2012.

How to Create Rollovers, Pop-ups and Branching for Lectora e.

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. August 5, 2012. How to Create Rollovers, Pop-ups and Branching for Lectora e-Learning Software. Lectora® e-Learning software provides the building blocks to create almost any scenario e-Learning developers dream up. Attendees learning from Diane Elkins at the 2012 Lectora User Conference. Create the item to appear (item 2). Forum.

Realizing the Potential of the Tin Can API

Integrated Learnings

No one wants a hydrogen car if there are no refueling stations around, and no refueling stations are going to exist without a customer base of hydrogen car owners. If we don't eventually see and experience examples of Tin Can utilized to its full potential, how are we going to create enough market demand to pressure vendors to fully empower their tools with that ability? Integrated Learning Services, Inc. By Joseph Suarez.