5 Tips To Maximize ROI Of Your LMS

Upside Learning

As I keep meeting many of my prospects, I always confront a very common question, “Can you help us to understand how we can maximize the Return on Investment (ROI) of our LMS?”. The question indirectly extends to how can we calculate the ROI of an LMS and highlight the positive outcomes of it.

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Calculating ROI on EPSS for Learning @ the Point of Work

Living in Learning

In a campaign to introduce electronic performance support system (EPSS) technology, an innovative and evolved approach to learning, chances are great that you are going to have “SELL” somebody on the idea. EPSS Learning @ the Point of Work Performer Support Technology learning at point of work LinkedIn performance support ROI ROI on EPSS work context

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Pick of the month: October 2012

Jane Hart

1 - Defining social learning – Marcia Conner, 4 October 2012. There’s not data to support social learning, and no way to show ROI. ” 2 - Can Learnist hold the key to enterprise learning - Paul, 5 October 2012.

Pick of the Month: May 2012

Jane Hart

Note, for easy reference, ALL the links in my daily Picks are collated monthly on my 2012 Reading List. I see this happen all the time with people trying to gain support for implementing new learning approaches and technologies, and I am sure I am often guilty of it myself.

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. The Guardian (2012), ‘Talking feedback’ 2 User-Generated Videos: Tapping into Social Sharing gomolearning.com @gomolearning User-generated content has been on many organizations’ authoring. support a worldwide workforce.

2012?s Top articles on Working Smarter

Jay Cross

JULY 16, 2012. JULY 25, 2012. We can officially declare massive open online courses (MOOCs) as the higher education buzzword for 2012. OCTOBER 1, 2012. The Top 100 Tools for Learning 2012 list is revealed. But now for the complete 2012 Top 100 Tools list.

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Does Employee Engagement Predict Market Value?

The Performance Improvement Blog

Evidence suggests that highly engaged employees are, as the Madison Performance Group would say, “brand ambassadors,” who contribute to selling the products and services of a company. Madison implies a causal link between employee engagement and market value, profit, and ROI.

Top 10 Training Metrics

Your Training Edge

ROI has long been a “catch all” metric. In some cases, it’s easy to define ROI, but in more cases it’s increasingly difficult. There are numerous ROI calculations available, so if you’re thinking about using an ROI metric, look for the formulas and plug in what you can. If you are part of a numbers-driven organization, you’ll be able to make friends with the stakeholders by defining and measuring concrete ROI.

#TrainChat Wrapup: Where ROI Fits Into Training


On Friday the Daily Mindflash once again hosted a Twitter chat with contributor David Kelly, in which we discussed his latest article, “ Why We should stop talking about ROI in Training.” The Daily Mindflash : LnDDave’s article suggests that ROI fails to deliver value to organizations.

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The Real Truth about ROI – the Learning Performance Model

Learning Wire

The most consistent challenge for L&D leaders throughout the past 20 years has been the need to prove the ROI of learning investments and thus prove their contribution to strategic business goals. The context of the Learning Performance Model. 2012).

2 Critical Factors Of LMS Switching

Upside Learning

It is these learners who are often ignored (to an extent) during the entire switching process, and yet the ones who actually leverage the benefits of the LMS and set the tune for your training ROI. Upgrades & Support Services. As also at times the IT support issues?

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7 Reasons Why You Need To Adopt A Unified Learning System

Upside Learning

Increased engagement: Social tools provide engaging experiences through learning ‘communities of practice’, discussion groups, micro blogging, Wiki, and online live support (via ‘Ask the Expert’ functionality) for performance support and training reinforcement.

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5 Ways Tin Can API Revolutionizes eLearning

Bottom-Line Performance

Tin Can API (or Experience API) is receiving a ton of buzz… and looks to make a big splash at DevLearn 2012 as the spec nears version 1.0. Our needs for learning and support are much more varied, diverse, and constant than what formal training can fulfill.


Dashe & Thomson

It’s already easy to disseminate basic information, and training initiatives can be reliably and economically delivered via intranet, Wiki, Electronic Performance Support Systems like Robohelp, YouTube, and so on.

How we think about learning influences our e-learning practice

Connect Thinking

Many organisations don’t use learning principles to underpin how they will achieve corporate goals or people and performance initiatives. However, I have learnt no matter how prescribed I am, I cannot really predict learning transfer or learning ROI.

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Building a Performance Ecosystem

CLO Magazine

By combining the power of the human brain with technology in a way that facilitates work, collaboration and communication, leaders can turn learning into multifaceted performance support. Accomplishing this requires both cultural and technological support. Leaders are also trying to figure out how to create an infrastructure to augment the organizational culture and support formal, performance support and social learning.

My top 10 favourite resources from February

Jane Hart

In February I added links to over 100 resources in my 2012 Reading List , but these are my 10 favourite. 1 - The Wikipedia way of motivating your employees , Forbes, 6 February 2012. ” 2 – Future hipsters - this video started off Social Media Week, 7 February 2012.

Observations from Supporting Performance with Learning – Learning Cafe Workplace Trends Forum

Learning Cafe

28 Learning professionals from a wide cross section of industries participated in the online Workplace Trends Forum on Supporting Performance with Learning. Designing Performance Support is about s about understanding the means, tools, work environments.

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Top 10 Training Myths

Your Training Edge

Two: Training is the solution for all business problems, including employee performance. Three: All training results can be qualified in ROI (Return on Investment). If you need to prove your worth through ROI, start with the things that can be quantified, like reduction in errors or cost of training. If your organization does not yet support elearning, promise them you’ll get results.

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How Trainers are Holding Themselves Back


We need to show the ROI of training.”. In many organizations, the value of effective training and performance support programs is not well understood. More : Why We Should Stop Talking About ROI in Training. “Training needs to earn a seat at the table.”. “We

Should We Change The Language of Training?


When I speak with my peers in the field of organizational learning and performance, either in person or virtually, I’m always amazed at the amount of time we spend discussing, debating, and examining the language of our profession.

5 Ways to Demonstrate Your E-Learning Success

Rapid eLearning

Often we spend too much time trying to figure out the ROI (return on investment) of our work when that’s already been determined by the organization because they created your position and filled it with you. Is it about information or performance?

Why Corporate Training is Broken And How to Fix It

Jay Cross

Apologists who had fallen for the lure of computerizing all aspects of learning supplemented eLearning with face-to-face meetings and other forms of support and dubbed it “blended learning.”. Training directors learned enough accounting to talk about ROI. Supporting Infrastructure.

Is Inside Sales Training More Important Than Field Sales Training?


They staff their inside sales organizations with young people fresh out of college, and they still view inside sales solely as a support structure for sales people in the field. These include using analytical data, performance metrics, and ROI measures to drive sales decisions and activity.

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LIVE from the Lectora User Conference: Erik Wahl


Support. Customer Support. Contact Support. May 24, 2012. While creating three live-on stage paintings, Erik’s impactful performance left attendees with a wealth of motivation, and a new perspective: Quoting Pablo Picasso, Erik remarked that every child is an artist.

What to Do With a Broken LMS

CLO Magazine

Most large organizations rely on a learning management system (LMS) to run and support their enterprise’s learning programs. • Insufficient planning to implement long-term portal support. • Lowered support costs and fewer help desk calls.

Controversy over Informal Learning

Jay Cross

Has their performance improved? QUESTION: How can we assess the ROI of informal learning? But hold it, how to you assess the ROI of formal learning? Despite the criticism, many readers were very supportive.

70:20:10 Learning Framework – Where did those numbers come from ?

Learning Cafe

“I have a question relating to this webinar, that I’d love answered, and that is really to substantiate the rigour behind the 70-20-10 model” This was one of the questions raised about the Learning Cafe theme for March 2012 – “ 70-20-10 – Approach Is it New?

Insights: Evaluation and follow-up matters

Clive on Learning

This post completes my commentary to the Learning Insights 2012 Report produced by Kineo for e.learning age magazine. Learning professionals have always known that they should be measuring the output of their interventions in terms of business performance, but in easier times (in other words before October 2008) there was very little external pressure on them to do so.

Part 3 of 3: Personalized Learning


For service-sector retail chain or franchise operations – businesses ranging from chain restaurants to hotel and hospitality to call centers to hardware stores - employee training is the foundation for delivering a consistent standard of performance and service. Classroom training, even eLearning, is less effective for task-oriented training than training at point of performance. As this is a first-generation, pilot application, we don’t have an ROI on the project.

Serve Those Who Served

CLO Magazine

They learn how to perform under severe stress. Innovation in both curriculum design and service support is needed for individuals, organizations and our nation to fully benefit from this high-potential, high-quality talent pool our returning service personnel present to our economy. Echols is the vice president of strategic initiatives at Bellevue University and the author of ROI on Human Capital Investment.

Effective Learning – Musings from the UnConference

Learning Cafe

Not all participants at the Session were familiar with the Kirkpatrick Model (4 levels – Reaction; Learning; Application; Impact) of Evaluation, or the 5th level (ROI) discussed by Phillips and the 6th (Sustainability) and 7th (Sharing the Benefits) levels put by Rylatt.

Creating Value in e-Learning Part 6: The Solution


Support. Customer Support. Contact Support. March 2, 2012. At the 2012 Lectora User Conference, I will release CHRONNICLE ® as a Lextension ® (Lectora Extension). These data include the sequence of actions, the time considered in performing actions, the time between actions, the time required to conclude actions and the reconsideration of actions – a full spectrum of the learner’s engagement with the individual objects, the environment and the course itself.

David DeFilippo: Building a High-Performance Team

CLO Magazine

As the organization’s new chief learning officer, DeFilippo can help shepherd the organization toward a learning strategy that will enhance performance and turn development into a driver for business growth. ” The bank undertook a formal analysis from September 2012 to March of this year before deciding to adopt a centralized university model. Making Things Better All of the changes underway in the learning organization are intended to improve business performance.

Does the U.S. Get a Good Return on its Investment in Education?

CLO Magazine

After analyzing Bureau of Labor Statistics data for the time period 1979–2012, EPI found that states with increasing educational attainment also experience increased workforce productivity. performs so competitively in the international economic arena.