Calculating ROI on EPSS for Learning @ the Point of Work

Living in Learning

In a campaign to introduce electronic performance support system (EPSS) technology, an innovative and evolved approach to learning, chances are great that you are going to have “SELL” somebody on the idea. EPSS Learning @ the Point of Work Performer Support Technology learning at point of work LinkedIn performance support ROI ROI on EPSS work context

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Pick of the month: October 2012

Jane Hart

1 - Defining social learning – Marcia Conner, 4 October 2012. There’s not data to support social learning, and no way to show ROI. ” 2 - Can Learnist hold the key to enterprise learning - Paul, 5 October 2012. ” 3 - Everything you know will eventually be wrong – Daniel Engber, Truth Decay, 5 October 2012. ” 4 - How a SoMe Evangelist Became a SoMe Realist - Social media strategery, 15 October 2012.

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5 Tips To Maximize ROI Of Your LMS

As I keep meeting many of my prospects, I always confront a very common question, “Can you help us to understand how we can maximize the Return on Investment (ROI) of our LMS?”. The question indirectly extends to how can we calculate the ROI of an LMS and highlight the positive outcomes of it. Practically, there is no direct method to calculate the exact return on investment of an LMS, but by following certain generic principles; one can surely maximize the ROI.

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Top 10 Training Metrics

Your Training Edge

ROI has long been a “catch all” metric. In some cases, it’s easy to define ROI, but in more cases it’s increasingly difficult. There are numerous ROI calculations available, so if you’re thinking about using an ROI metric, look for the formulas and plug in what you can. If you are part of a numbers-driven organization, you’ll be able to make friends with the stakeholders by defining and measuring concrete ROI.

12 Ways to Get the Most Out of Your Authoring Tool

the latest Performance Management Maturity Model. The Guardian (2012), ‘Talking feedback’ 2 User-Generated Videos: Tapping into Social Sharing @gomolearning User-generated content has been on many organizations’ authoring. support a worldwide workforce.

5 Ways Tin Can API Revolutionizes eLearning

Bottom-Line Performance

Tin Can API (or Experience API) is receiving a ton of buzz… and looks to make a big splash at DevLearn 2012 as the spec nears version 1.0. Our needs for learning and support are much more varied, diverse, and constant than what formal training can fulfill. Get a clearer picture of training ROI than ever before… by tracking more than ever before. Employees can more easily justify their value by directly tying eLearning they complete to job performance.

ROI is More Than Justification

CLO Magazine

When done correctly, ROI generates key decision-support metrics for learning and aligns thinking with business objectives. In March, global training company ESI International conducted an ROI study, “Training ROI for the Project Community,” with more than 30,000 respondents, which demonstrates that the benefits of calculating ROI extend beyond the numbers to include expanded decision-support capabilities and an accountability mindset.

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Pick of the Month: May 2012

Jane Hart

Note, for easy reference, ALL the links in my daily Picks are collated monthly on my 2012 Reading List. I see this happen all the time with people trying to gain support for implementing new learning approaches and technologies, and I am sure I am often guilty of it myself. Our work needs to provide value to all of our stakeholders, whether their investment is financial support or time via participation.

2 Critical Factors Of LMS Switching

Upside Learning

It is these learners who are often ignored (to an extent) during the entire switching process, and yet the ones who actually leverage the benefits of the LMS and set the tune for your training ROI. Upgrades & Support Services. Complete and accurate data migration is essential not only to ensure the successful deployment and adoption of the new system, but also to help minimize ongoing support issues after the deployment. As also at times the IT support issues?

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7 Reasons Why You Need To Adopt A Unified Learning System

Upside Learning

Increased engagement: Social tools provide engaging experiences through learning ‘communities of practice’, discussion groups, micro blogging, Wiki, and online live support (via ‘Ask the Expert’ functionality) for performance support and training reinforcement. The system training need is significantly reduced, as are the support issues for internal helpdesk. means greater adoption rates by end user and increased ROI for the organization.

The Real Truth about ROI – the Learning Performance Model

Learning Wire

The most consistent challenge for L&D leaders throughout the past 20 years has been the need to prove the ROI of learning investments and thus prove their contribution to strategic business goals. This article aims to illustrate the real truth about ROI and share the developed Learning Performance Model (LPM). The context of the Learning Performance Model. The Learning Performance Model (LPM): what’s different and new? 2012).

Building a Performance Ecosystem

CLO Magazine

By combining the power of the human brain with technology in a way that facilitates work, collaboration and communication, leaders can turn learning into multifaceted performance support. Accomplishing this requires both cultural and technological support. Leaders are also trying to figure out how to create an infrastructure to augment the organizational culture and support formal, performance support and social learning.

Observations from Supporting Performance with Learning – Learning Cafe Workplace Trends Forum

Learning Cafe

28 Learning professionals from a wide cross section of industries participated in the online Workplace Trends Forum on Supporting Performance with Learning. Learning needs to step out of the normal role of training issues, into the workplace and address larger issues that impact performance problems. ” Business is riddled with Performance Problems, and you can make a start at identifying them, by talking with Customer Relations, HR, CEOs, CFOs and so on.

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Dashe & Thomson

It’s already easy to disseminate basic information, and training initiatives can be reliably and economically delivered via intranet, Wiki, Electronic Performance Support Systems like Robohelp, YouTube, and so on. A technology firm would be wise to support initiatives in developing countries that would ultimately increase its market share in the global economy. In my last post I briefly mentioned my skepticism about the demand for mobile learning in the workplace.

How we think about learning influences our e-learning practice

Connect Thinking

Many organisations don’t use learning principles to underpin how they will achieve corporate goals or people and performance initiatives. However, I have learnt no matter how prescribed I am, I cannot really predict learning transfer or learning ROI. Support through the thoughtful design of social media, social networks and/or performance support tools would enable staff to ’unlearn’ and ‘relearn’ emerging information and skills.

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Top 10 Training Myths

Your Training Edge

Two: Training is the solution for all business problems, including employee performance. Three: All training results can be qualified in ROI (Return on Investment). If you need to prove your worth through ROI, start with the things that can be quantified, like reduction in errors or cost of training. If your organization does not yet support elearning, promise them you’ll get results.

5 Ways to Demonstrate Your E-Learning Success

Rapid eLearning

Often we spend too much time trying to figure out the ROI (return on investment) of our work when that’s already been determined by the organization because they created your position and filled it with you. And in that sense, it’s less about you determining your ROI and more about providing the value the organization expects from you. Is it about information or performance? They can also be performance support resources.

Does Employee Engagement Predict Market Value?

The Performance Improvement Blog

Evidence suggests that highly engaged employees are, as the Madison Performance Group would say, “brand ambassadors,” who contribute to selling the products and services of a company. Madison implies a causal link between employee engagement and market value, profit, and ROI. The other caveat is that although it makes sense, we should be very cautious in assuming a one-way causal link between happy employees and financial performance.

How Trainers are Holding Themselves Back


We need to show the ROI of training.”. In many organizations, the value of effective training and performance support programs is not well understood. Our work needs to provide value to all of our stakeholders, whether their investment is financial support or time via participation. We need to get away from the widget-based metrics of the past and focus on the impact and value our efforts have on critical business performance.

70:20:10 Learning Framework – Where did those numbers come from ?

Learning Cafe

“I have a question relating to this webinar, that I’d love answered, and that is really to substantiate the rigour behind the 70-20-10 model” This was one of the questions raised about the Learning Cafe theme for March 2012 – “ 70-20-10 – Approach Is it New? I’d like to have that as a question – why do we follow (blindly at times) this model – what empirical research supports that this approach is right?

Part 3 of 3: Personalized Learning


For service-sector retail chain or franchise operations – businesses ranging from chain restaurants to hotel and hospitality to call centers to hardware stores - employee training is the foundation for delivering a consistent standard of performance and service. Classroom training, even eLearning, is less effective for task-oriented training than training at point of performance. As this is a first-generation, pilot application, we don’t have an ROI on the project.

Should We Change The Language of Training?


When I speak with my peers in the field of organizational learning and performance, either in person or virtually, I’m always amazed at the amount of time we spend discussing, debating, and examining the language of our profession. For instance, I can’t tell you how often I hear things like: “Executives don’t care about ROI; they care about ROE”. The same idea applies to organizational learning and performance; don’t focus too much on the labels.

Why Corporate Training is Broken And How to Fix It

Jay Cross

Apologists who had fallen for the lure of computerizing all aspects of learning supplemented eLearning with face-to-face meetings and other forms of support and dubbed it “blended learning.”. Training directors learned enough accounting to talk about ROI. Informal Survey of Importance of Sources of Learning, Centre for Learning Performance Technology, 2012. Building capacity, improving performance. Supporting Infrastructure.

Is Inside Sales Training More Important Than Field Sales Training?


They staff their inside sales organizations with young people fresh out of college, and they still view inside sales solely as a support structure for sales people in the field. These include using analytical data, performance metrics, and ROI measures to drive sales decisions and activity. A recent study of more than 600 companies noted that, for the first time, a majority 51 percent of firms now track the ROI of their marketing campaigns.

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Insights: Evaluation and follow-up matters

Clive on Learning

This post completes my commentary to the Learning Insights 2012 Report produced by Kineo for e.learning age magazine. Learning professionals have always known that they should be measuring the output of their interventions in terms of business performance, but in easier times (in other words before October 2008) there was very little external pressure on them to do so.

2012?s Top articles on Working Smarter

Jay Cross

JULY 16, 2012. JULY 25, 2012. We can officially declare massive open online courses (MOOCs) as the higher education buzzword for 2012. OCTOBER 1, 2012. The Top 100 Tools for Learning 2012 list is revealed. But now for the complete 2012 Top 100 Tools list. Top Tools 2012. MAY 23, 2012. When I first wrote that, I said 2012. HAROLD JARCHE | TUESDAY, JUNE 19, 2012. STEPHEN DOWNES: HALF AN HOUR | SATURDAY, FEBRUARY 11, 2012.

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LIVE from the Lectora User Conference: Erik Wahl


Support. Customer Support. Contact Support. May 24, 2012. While creating three live-on stage paintings, Erik’s impactful performance left attendees with a wealth of motivation, and a new perspective: Quoting Pablo Picasso, Erik remarked that every child is an artist. The ROI on creativity is limitless, and new ideas often lead to the ignition of employee engagement – principles that can be applied to online computer-based training. Support. Forum.

Controversy over Informal Learning

Jay Cross

Has their performance improved? QUESTION: How can we assess the ROI of informal learning? But hold it, how to you assess the ROI of formal learning? Despite the criticism, many readers were very supportive. So, the biggest challenge was convincing teachers that they still had a vital role to play in supporting (but not directing) informal learning. If you don’t trust people to do what’s right, you can’t support informal learning.

What to Do With a Broken LMS

CLO Magazine

Most large organizations rely on a learning management system (LMS) to run and support their enterprise’s learning programs. In addition to poor usability, unreliable performance and limited scalability, these legacy systems predate the cloud computing revolution and lack basic social and informal learning tools and global connectivity. • Insufficient planning to implement long-term portal support. • Lowered support costs and fewer help desk calls.

Effective Learning – Musings from the UnConference

Learning Cafe

Not all participants at the Session were familiar with the Kirkpatrick Model (4 levels – Reaction; Learning; Application; Impact) of Evaluation, or the 5th level (ROI) discussed by Phillips and the 6th (Sustainability) and 7th (Sharing the Benefits) levels put by Rylatt. An explanation of these levels was covered and this lead to some more detailed discussion about using a basic measure of “performance” as a way to approach learning evaluation.

Serve Those Who Served

CLO Magazine

They learn how to perform under severe stress. Innovation in both curriculum design and service support is needed for individuals, organizations and our nation to fully benefit from this high-potential, high-quality talent pool our returning service personnel present to our economy. Echols is the vice president of strategic initiatives at Bellevue University and the author of ROI on Human Capital Investment.

Creating Value in e-Learning Part 6: The Solution


Support. Customer Support. Contact Support. March 2, 2012. At the 2012 Lectora User Conference, I will release CHRONNICLE ® as a Lextension ® (Lectora Extension). These data include the sequence of actions, the time considered in performing actions, the time between actions, the time required to conclude actions and the reconsideration of actions – a full spectrum of the learner’s engagement with the individual objects, the environment and the course itself.

David DeFilippo: Building a High-Performance Team

CLO Magazine

As the organization’s new chief learning officer, DeFilippo can help shepherd the organization toward a learning strategy that will enhance performance and turn development into a driver for business growth. ” The bank undertook a formal analysis from September 2012 to March of this year before deciding to adopt a centralized university model. Making Things Better All of the changes underway in the learning organization are intended to improve business performance.

My top 10 favourite resources from February

Jane Hart

In February I added links to over 100 resources in my 2012 Reading List , but these are my 10 favourite. 1 - The Wikipedia way of motivating your employees , Forbes, 6 February 2012. ” 2 – Future hipsters - this video started off Social Media Week, 7 February 2012. 3 - The collaboration pyramid (or iceberg) , Oscar Berg, 14 February 2012. ” 4 - Relevance trumps ROI , Jay Cross, 15 February 2012.

Does the U.S. Get a Good Return on its Investment in Education?

CLO Magazine

Finding out how much public support there is for post-secondary educational institutions is a difficult and murky question to answer — since the waters are muddied by the federal student financial aid program and the division between state and federal responsibilities for post-secondary educational funding. performs so competitively in the international economic arena. Homepage Top Story - Right Column Measurement education post-secondary ROI

How Can You Combine Mobile Learning And Gamification To Create High Impact Training?

EI Design

According to Ambient Insight 2012–2017 Worldwide Mobile Learning Market Report, 74% of learners use mobile devices for eLearning. Improved ROI. This would lead to higher learner engagement and an improved ROI. 3 Ways in Which mLearning Can Be Used for Performance Support.

Gamification And Microlearning: A Dynamite Combination

EI Design

In this article, I outline how you can combine gamification and microlearning to influence employee performance. We, at EI Design, have been offering learning and performance support solutions for over 16 years. Instant feedback to checkpoint and help improve performance.