Talented Learning

JANUARY 15, 2020

It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. And today, Bill and I examine what it takes to develop a successful customer education business case.

Podcasts 56

Podcasts Podcaster Podcasting Metrics 56

Jay Cross

JANUARY 26, 2014

First published in Chief Learning Officer magazine, February 2013. Most of this doesn’t happen in training classes. As for metrics, the appropriate metrics for learning are “Are they doing the job better?” All that matters is whether it did anything for the business. Learning is more important than ever.

Informal 79

Informal Metrics Social Networks Social Network 79

KZO Innovations

AUGUST 28, 2015

Discover has been recognized for its flagship skills assessment program started in 2013 called Customer Service 2.0, Instead of staffing each class with a New Hire Trainer whose job was simply to convey information, Discover staffed each Customer Service 2.0 which helps evaluate new employees in its call centers.

Services 40

Services Innovation Metrics Companies 40

CLO Magazine

NOVEMBER 25, 2013

GOLD: MassMutual Financial Group When MassMutual announced the acquisition of The Hartford’s Retirement Plan Group last year, the company didn’t waste a moment introducing new employees to its business and culture. More than 1,100 employees attended introductory classes at various locations and online.

Collaboration 32

Collaboration Metrics Simulations Mentoring 32

Matrix

AUGUST 8, 2017

billion in 2013 to $7.83 It is estimated that by 2019, roughly half of all college classes will be conducted in e-learning form. So rather than just going for the LMS version with the most features, you need to figure out what exactly would meet the needs of your organization in terms of learning and training metrics.

LMS 42

LMS Metrics Authoring Tools Report 42

WhatFix

MAY 2, 2023

Developed in 2013 (then known as Project Tin Can), xAPI was created to be the successor of SCORM , the most widely used learning specification form. Such a holistic view of the business repercussions of learning, was difficult to achieve with traditional protocols. And as Sae Schatz, Ph.D. , What Is xAPI?

xapi 52

xapi AICC Benefits Blended Learning 52

CLO Magazine

NOVEMBER 18, 2016

Fortunately, as 2013 approached, hiring slowed, giving Wiedecker and his team time to find a solution. The book provided a blueprint to build a chain of evidence so he could link the training team’s efforts to business results. Essentially, start with the business goals, Level 4, then work down to Level 1.

Kirkpatrick 32

Kirkpatrick Metrics Evalution Association Learning Management System 32