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Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. With more than 160 episodes of his own podcast, Helping Sells , he is one of the best-known experts in this field.

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LXP – The Answers you seek

eLearning 24-7

Not by their choice mind you, rather by the total amount of confusion among potential buyers, prospects, businesses, etc. The original method was you would buy your system, then the salesperson would ask, do you need leadership or business skills or whatever courses. The metrics tend to be very so-so as a whole.

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Chief Learning Officer Magazine Announces 2013 LearningElite Finalists

CLO Magazine

The finalists are recognized as innovators in enterprise education, delivering measurable business value by utilizing the best workforce development practices. 19, 2013 — Chief Learning Officer magazine (CLO) has announced the 2013 LearningElite organizations. Chicago, Feb. To view the finalists, CLICK HERE. # # #.

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Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

In these situations, online customer education can make a significant business impact. . When getting started, be sure to define success metrics to benchmark at the outset and measure over time. Since 2013, our customer retention rate has been 100%, while over the past 3 years, our annual growth rate has been nearly 40%.

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How Fortune 1000 Company, Discover Financial Services, Innovates with eLearning

KZO Innovations

Discover has been recognized for its flagship skills assessment program started in 2013 called Customer Service 2.0, Advisors used assessment results, OJT performance metrics, and direct observations to form a focused coaching program. Learn from the expert, Sal Khan, in our on-demand interview! 35 percent lower risk defects.

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What Happens in the Classroom Doesn’t Stay in the Classroom

CLO Magazine

A regular on the LearningElite list since 2013, this year KPMG cracked the Top 5. As mass amounts of data become available for teams in basically any business unit, the L&D function of any organization relies on data to support its business impact. That’s why having a team of measurement specialists and experts in valuable.

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Study: L&D Spending on the Rise

CLO Magazine

The detailed findings are included in Bersin by Deloitte's new study, “The Corporate Learning Factbook 2013: Benchmarks, Trends, and Analysis of the U.S. For the first time, this year's study breaks out metrics for organizations at different levels of learning and development maturity. — Jan. Training Market.”

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