ROI: The Most Difficult Metric!


But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of Of course!" you say. "We

Measuring Client Performance is Key Metric for Training

Training Industry

The single most important reason corporate training organizations exist is to improve the performance of the business. As critical as these all are, at the end of the day, they all contribute to the ultimate objective of improving the overall performance of the business.

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How Roche Diagnostics Used Training as a Business Strategy

Bottom-Line Performance

On Thursday, January 17th 2013 I attended “Training as a Business Strategy,” a CIASTD session led by Jennifer Zinn, VP of Commercial Education and Communications at Roche Diagnostics. Strategic training is forward thinking, linked to business objectives, and outcome-focused.

eLearning Conferences 2013

Tony Karrer

link] December 3-5, 2012 mHealth Summit: Technology, Business, Research and Policy , Gaylord National Resort, Washington, DC, USA. link] December 30-31, 2012 International Conference in Humanities, Social Sciences and Global Business Management (ISSGBM), Singapore. Clayton R.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. But eventually, I lost interest in being considered business “overhead.”

Workplace Learning: Adding, Embedding & Extracting

Performance Learning Productivity

There is also often an attempt to apply learning metrics (rather than performance metrics) to the outcomes. High performing individuals, teams and organisations focus on exploiting development opportunities in the workplace because that’s where most of the learning happens.

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

In these situations, online customer education can make a significant business impact. . When getting started, be sure to define success metrics to benchmark at the outset and measure over time. I love metrics. What success metrics are important for you to measure?

Enterprise Community Management: “joining up” learning and working

Jane Hart

This is often due to the fact that they need to provide quantifiable success metrics for their own activities, and find it hard to isolate the results of their “learning support” activities from overall team or business performance improvements.

Alternative to the Kirkpatrick Model of Training Evaluation


For many of us in this industry, it is the go-to methodology for gathering training related metrics and reporting on training success. This includes outcomes that you or your organization have determined to be good for business, good for the employees, or good for the bottom line.

Hello 2013

Janet Clarey

As 2013 begins, it seems an ideal time to reflect back on 2012, share some observations and predictions, and get blogging again. Over the course of four months in late summer and early fall, I gathered data from nearly 100 systems and had demo’s with over 40 vendors for Bersin’s 2013 LMS Industry Study. A social talent management strategy will positively effect business results. Extended enterprise learning needs have sprung up as business networks grow.

2013 LearningElite Top 10

CLO Magazine

AT&T: The Marriage of Business and Learning. AT&T stays on top of the latest tools, technologies and methodologies to deliver learning to its global workforce while remaining in sync with business strategy. McDonald’s commitment to in-store training has kept its learning function aligned to the business in the company’s most pivotal area: customer service. To view the full list of the 2013 LearningElite, click here

IBM 40

A Year of “The Performance Improvement Blog” in Review

The Performance Improvement Blog

In an article for The Business Thinker , my colleague Jim Stilwell and I describe 13 ways in which leaders affect employee engagement. . . . Wishing you a healthy and prosperous 2013! It’s time to do a little year-end reflecting on my blog posts from 2012.

Driving ROI by Measuring the Right Stuff


In last week's post, ROI: The Most Difficult Metric! , This is an issue we have talked around for a very long time, but because of the distance between learning and performance we’ve rightly struggled to connect our learning results with business results we talked about rethinking how you look at ROI, or the return on the investment your organization is receiving from your training efforts.

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Formal Learning is (or should be) Expensive!

Clark Quinn

In other words, we need to take the time to identify what business problem this is solving that a course will affect, and the associated metric. Then we need to design an intervention that will address that skill shift: we need to determine what the change in the workplace behavior needs to be to impact that metric, and then design an objective that reflects that needed behavior change. It’s becoming clear to me that we’re making a big mistake in our thinking.

Revolutionize Learning & Development

Clark Quinn

Organizations are not doing root cause analysis or aligning with business metrics, but instead are serving as ‘order takers’ Organizations are not looking to using performance support even though it’s likely a better value than courses, let alone looking to the network as a systematic component of the solution. It has become clear that one of the things that is needed is a shakeup of Learning & Development (L&D).

Return on Intangibles

Jay Cross

This article appears in the October 2013 issue of Chief Learning Officer. Simply this: Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.”. That’s why Return on Intangibles is the most important metric in the CLO’s toolkit. When I attended business school in the seventies, nobody had this anomaly figured out. The business is headed down the tubes.

Learning 2013 Recap: Hillary Clinton, Broadway Stars and Trekkies, Oh My!


Earlier this week, I had the privilege of attending Elliott Masie’s Learning 2013 conference in Orlando, Florida. The Masie Center has a reputation for quality events with a bit of a dramatic flair, and Learning 2013 did not disappoint.

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Measure what’s important

Jay Cross

The shift changed how owners value businesses. When I attended business school in the seventies, nobody had this anomaly figured out. Business people love the security of numbers: they feel objective. The business is headed down the tubes.

2013 Strategy — Division 1

CLO Magazine

To fix the inefficiencies and bolster employees’ understanding of the business, Merck’s senior management hired Wendy Kouba as its executive director for the unit. After its third year, the quantitative business impact of the academies has resulted in a revenue increase of more than 25 percent. Third was to position the global product education team with all business units to deliver on short-term goals and provide for a long-term vision.

2013 Collaboration — Division 2

CLO Magazine

GOLD: MassMutual Financial Group When MassMutual announced the acquisition of The Hartford’s Retirement Plan Group last year, the company didn’t waste a moment introducing new employees to its business and culture. MassMutual also launched finance roadshows to introduce new employees to the company’s financial model and metrics, such as cash flow and expenses.

2013 Innovation — Division 1

CLO Magazine

GOLD: Kate Day, Global Director, Business Development, Cisco Sales Associates Program, Partner Sales Academy, Cisco Systems Cisco Systems lives up to its image as an Internet powerhouse with its new program to onboard sales associates. Day, the company’s global director of business development for the sales associate program and Partner Sales Academy, had to create the new onboarding initiative in just three months.

Koreen Pagano #DevLearn: The 80:20 Rule of Data Analysis

Learning Visions

Metrics that don''t matter.learning orgs spend a energy tracking metrics that don''t matter: time spent, courses completed, passing scores, # attempts.these metrics show the costs of the training, but not of the value. This completion data doesn''t really mean anything to the business - -in terms of what it''s measuring. For most orgs, the metrics that matter: are we fast, cheap, good? And how do you capture data and metrics that matter?

Engagement, people!

Clark Quinn

If it’s not tied to impacting a business metric, it’s probably not the right topic. I’m working on a project with a partner, and have this really sharp ID working with me. My role is to be guiding the design, not doing it, and it’s working well. The thing I see, however, is emblematic of what I’m seeing much more broadly: the dissociation between the designer and the learning experience.

What is your LMS reporting telling you?

dVinci Interactive

You want your Learning Management System to provide reliable data for a learning program and show how it impacts your business. Reporting should help you evaluate your current learning programs, be timely, and help administrators determine their business impact.

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Compliance Training: Doing Something About the Least Popular Training on Earth

Allison Rossett

With employees in 32 countries, 23 business units, and six different regulators who “don’t necessarily see things the same way,” Samantha Hammock pushed back at “zero knowledge transfer,” and instead identified opportunities for improvement through data, reporting and transparency.

ProtonMedia Announces New Release: I’ve Got the Video

Kapp Notes

According to the ProtonMedia web site, the latest release “adds fine-grained moderator controls and enhanced usage metrics reporting for corporate learning applications. ProtonMedia today Announced Release 2.2 of ProtoSphere–3D Virtual Collaboration Cloud.

Chief Learning Officer Magazine Announces 2013 LearningElite Finalists

CLO Magazine

The finalists are recognized as innovators in enterprise education, delivering measurable business value by utilizing the best workforce development practices. 19, 2013 — Chief Learning Officer magazine (CLO) has announced the 2013 LearningElite organizations. The finalists are recognized as innovators in enterprise education, delivering measurable business value by utilizing the best workforce development practices.

CLO 36

Gamification for Enterprises

Your Training Edge

Also the organization must determine its business objectives and chart an action plan to reach them, and in addition use an “engagement loop to connect user motivations to those actions.” Past failures by some businesses have lead enterprises to question gamification applications even more so then they already were previously. Copyright 2013 Bryant Nielson. Bryant’s business career has been based on his results-oriented style of empowering the individual.

Beyond Cost-Savings: Advantages of MOOCs for Corporate Training

Your Training Edge

The advantage of MOOCs is that they can provide massive amounts of data, which can help organizations understand how their employees learn and interact with the content so the businesses can improve their training programs. Standard training metrics, such as increased retention, increased sales, increased efficiency, and improved customer service, are independent of the training platform. Copyright 2013 Bryant Nielson.

Cost 118

AT&T: The Marriage of Business and Learning

CLO Magazine

AT&T stays on top of the latest tools, technologies and methodologies to deliver learning to its global workforce while remaining in sync with business strategy. Contributing to its success is the company’s learning and development function, which works in close collaboration with the business to understand its needs and drive results. Meshing the learning strategy with the business helped propel AT&T to the No. At the end of the day, business impact comes first.

IT Doesn’t Matter. Business processes do

Jay Cross

Ten years ago this May a journalist named Nick Carr stirred up a ruckus with an article in Harvard Business Review claiming that IT Doesn’t Matter. Using the telephone and shipping by rail were great sources of competitive advantage – until every business could afford them.

Value of Investment (VOI) vs. Return on Investment

Kapp Notes

Relying on ROI as the only basis for making technological investments merely allows an educational institution or training department to marginally stay in business—it provides parity with peers not a competitive advantage.[1] Even with an MBA, I haven’t been able to figure out how to make ROI metrics consistently apply to our budget process. There are differences between education and business.”[2]

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The Building Blocks of a Successful e-Training Program

ICS Learning

An authoritative whitepaper on how to plan, implement, and evaluate an e-learning program for your business. Like any corporate initiative, the training program should have a stated mission and a set of business objectives that are well defined. The plan will also need to include a business analysis that identifies the costs and benefits of the training program. Your initial plan should include the following: Identify and define the business goals.

Snagit Captures Google Adwords Accounts

TechSmith Camtasia

Carlos founded Please Hold in 1993 after colleagues and local business owners asked him to record on-hold messages and voice over spots for them. Knowing that his clients tended to get confused by certain Adwords metrics, Carlos decided to walk them through with a quick explanation. “I

How Avaya Built Its Own Version of Khan Academy

TechSmith Camtasia

This post originally appeared on the Avaya blog on May 15, 2013 by Carl Knerr. Below is a YouTube video of me doing the presentation (not at TSW), which I’ve also summarized, along with more success metrics, for those who prefer to read.