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Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

In these situations, online customer education can make a significant business impact. . When getting started, be sure to define success metrics to benchmark at the outset and measure over time. Since 2013, our customer retention rate has been 100%, while over the past 3 years, our annual growth rate has been nearly 40%.

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McDonald’s Special Sauce: Learning

CLO Magazine

McDonald’s commitment to in-store training has kept its learning function aligned to the business in the company’s most pivotal area: customer service. “On top of that, ROI is also clear to our franchisees, who rate our training and tools as positively impacting their people and business results.”

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What Is xAPI? Overview & Benefits of Experience API

WhatFix

Developed in 2013 (then known as Project Tin Can), xAPI was created to be the successor of SCORM , the most widely used learning specification form. Such a holistic view of the business repercussions of learning, was difficult to achieve with traditional protocols. And as Sae Schatz, Ph.D. , What Is xAPI?

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Learning 2014: Mobile and Social Opportunities

CLO Magazine

More than half of CLOs report higher budgets in 2013 than in 2012, and many expect this year to be better still. Learning leaders believe they have passed through a difficult period and that the improving economy has caused a change in business expectations. It seems as if the global recovery continues to take hold.

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Signature HealthCare: Changing Long-Term Care

CLO Magazine

Signature also teaches employees how to enhance their emotional and spiritual intelligence, which has improved empathy and quality-of-life metrics for its residents, said Mary McNevin, Signature’s chief learning officer. CNAs can become licensed practical nurses, and then continue to be registered nurses.

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Online Training vs Instructor-Led Training: Which is More Effective?

Training Orchestra

Song, Koh, & Singleton (2003) : Learners expressed a lack of community with fellow students and instructors as well as confusion with online assignments and modules. Rodriguez & Armellini (2013) : For corporate learning environments, eLearning was efficient if the content was engaging enough.

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Karen Kocher: KISS and Tell at Cigna

CLO Magazine

Sometimes the best thing you can have in business is a big, fat KISS, as in, keep it simple, stupid. Her method of keeping things simple has helped others not only appreciate learning, but also ensured that it has an effect on business. A popular phrase coined from a 1960 U.S.

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