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What You Need to Know about Canadian Accessibility Laws

Hurix Digital

The first and the most important standard developed under this Ontaria Accessibility Act mandated all organizations and individuals to provide reliable customer services to people with disabilities. It combines all the accessibility standards, like transportation, information & communication, customer service, etc.,

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Using Game Design To Create Accomplishment Based Learning, Julie Dirksen #astdtk13 @usablelearning

Learning Visions

I'm at the ASTD Tech Knowledge 2013 Conference in San Jose, California. We are creates of urgency. She mentions a good slide share that talks about how they created that game). Teaching remedial math in the context of creating a new coffee shop. How can you create structured goals or a series of quest? I know, but."

Cognitive 237
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The 12 Corporate Learning Content Areas… and Where Games Fit

Knowledge Guru

The 2013 ASTD State of the Industry report includes a wonderful table with the twelve most common content areas found in corporate training. The content areas are shown below: The type of game you might create will vary widely for each content area. Customer Service: A simple card game with customer scenarios can work well here.

Games 229
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6 Change Management Best Practices to Learn from Big Brands

Gameffective

In 1997 Netflix was launched, offering customers monthly subscriptions so that they could rent movies to be sent to them by mail, rendering the then-norm of charging late-fees irrelevant. In 2007, Netflix launched its streaming services and ultimately changed the way consumers would watch content online. Lethargy creates losers.

Change 91
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2013 Collaboration — Division 1

CLO Magazine

While the company flourished, customer service and job performance among its 3,000 employees was inconsistent, with divisions around the country doing their own thing. To better train workers and improve customer service, the company launched a training program in 2010 known as Sentinel to turn top employees into coaches and mentors.

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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

This is the question I will be answering in an ASTD-sponsored webcast on September 24, 2013 from 1:00 p.m. A hospital learns how to put the “wow” in customer service. They understand it and strive to create an environment that supports it. Alliance: Create a learning alliance between learner and manager.

Roles 207
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2013 Innovation — Division 1

CLO Magazine

Day, the company’s global director of business development for the sales associate program and Partner Sales Academy, had to create the new onboarding initiative in just three months. Employee survey results point to high levels of engagement and satisfaction in new roles.