OpenSesame

NOVEMBER 15, 2013

There’s still time for learning in 2013. Use up the rest of 2013’s learning budget to ensure your 2014 budget is secure. This course is intended to to meet employers’ obligations to train workers by December 1, 2013 on the new GHS-aligned label elements and Safety Data Sheet (SDS) format. Have no fear! What are you waiting for?

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Diversity Training Compliance Training 52

Learning Pool

JULY 2, 2021

The new partnership sees Next Learning Valley become exclusive resellers of Learning Pool products across the Netherlands and Belgium. Walgering, co-founder of Next Learning Valley said: “The new contract further strengthens our collaboration with Learning Pool which allows us to pass on feedback from our customers faster, for example.” .

Blended Learning 98

Blended Learning Brandon Hall Streaming eLearning Strategy 98

eLearning 24-7

FEBRUARY 28, 2013

Back again to bring this first in a series of rankings for the top ten learning management systems for 2013. That said, just as a reminder: Here is how these new rankings will work throughout 2013: Debut this month, update in July, final top 25 in Dec. As many of you will around know, these rankings are just the first in of series.

SharePoint 95

SharePoint LMS vendor iPad 95

Knowledge Guru

JANUARY 7, 2014

The 2013 ASTD State of the Industry report includes a wonderful table with the twelve most common content areas found in corporate training. Customer Service: A simple card game with customer scenarios can work well here. The answer, of course, depends on the type of training you are developing.

Games 229

Games Corporate Learning Compliance Training Content 229

Allison Rossett

MAY 23, 2013

Mobile was the buzz at the ASTD International Conference in Dallas in May, 2013. Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

Performance Support 183

Performance Support Support Performance Association 183

Jay Cross

JANUARY 7, 2013

Here is what the Principals of the Internet Time Alliance see ahead in 2013: Harold Jarche. 2013 will be a great year. Smart companies will adopt radical management, putting the customer in charge and reorganizing work in small teams. Happy workers are more engaged, more productive, and more fulfilled.

Internet 63

Internet Predictions Confluence Performance Support 63

NovoEd

OCTOBER 15, 2018

The resources provided by Devonshire will allow us to accelerate our momentum in product functionality , customer support, and market reach. NovoEd’s customers will be the biggest beneficiaries of this infusion of resources and we are excited about the next chapter!

Diversity Training 61

Diversity Training Offline Collaboration Mentoring 61

CLO Magazine

NOVEMBER 25, 2013

Participants are also 10 to 15 percent more productive than those who do not take part. After interviewing leaders around the globe, Larsen created a program customized for different regions that includes a digital magazine to help employees navigate company content. Training costs fell by 24.6

Innovation 32

Innovation Metrics WebEx Director 32

KZO Innovations

AUGUST 28, 2015

There is a fundamental shift taking place in the customer service industry as technology increasingly allows customers to self-service. And, successful brands like Discover Financial Services, a 2015 Fortune 1000 company, are working to prepare for the future with innovative training programs.

Services 40

Services Innovation Metrics Companies 40

TechSmith Camtasia

JANUARY 15, 2014

2013 was an awesome year for TechSmith. Three of TechSmith’s very own attended the Rose Bowl in Pasadena: (Left) Product Marketing Manager Andrea Poole celebrates with her husband after the game. At TechSmith, we have employees in software development, IT, customer service, sales, marketing, and more.

TechSmith 84

TechSmith SnagIt Photo News 84

CLO Magazine

MAY 21, 2013

McDonald’s commitment to in-store training has kept its learning function aligned to the business in the company’s most pivotal area: customer service. executive chef Dan Coudreaut gave away the secret recipe to the company’s famed Big Mac special sauce last summer, customers around the world marveled at the revelation.

Blended Learning 77

Blended Learning Metrics Mac Performance Support 77

OpenSesame

FEBRUARY 12, 2014

Here are three things to remember to avoid public relations disasters: Be aware of expectations, then exceed them: Simply put, it is impossible in this day and age to have a bad product or bad customer service and not have it publicized. Be Proactive: Don’t just wait for an upset customer to tweet about you.

Social Media 52

Social Media Media Social Images 52

OpenSesame

FEBRUARY 12, 2014

Here are three things to remember to avoid public relations disasters: Be aware of expectations, then exceed them: Simply put, it is impossible in this day and age to have a bad product or bad customer service and not have it publicized. Be Proactive: Don''t just wait for an upset customer to tweet about you.

Social Media 49

Social Media Media Social Images 49

Learning Pool

FEBRUARY 8, 2021

She was most recently a Learning Fellow & Advisor for Elliott Masie Productions and previously Head of Global Learning & Development for State Street Global Advisors in Boston, Massachusetts. It is so simple as it relates to your team as well as your customers. What have you learned about managing teams and individuals? .

Diversity Training 85

Diversity Training Skype Blended Learning Corporate eLearning 85

CLO Magazine

NOVEMBER 26, 2013

22 Employers'' leave schedules at Thanksgiving will be tempered by their operational requirements, according to Bloomberg BNA''s 2013 Thanksgiving Holiday Practices Survey. — Nov.

Survey 48

Survey Security Customer Service Report 48

CLO Magazine

APRIL 22, 2014

“We believe it’s important to have a strategic plan that focuses on making sure our community is thriving, secure and healthy through intentional initiatives beyond just daily service delivery.” In Chesterfield’s 2012 survey, customers gave the county a rating of 82 percent. on a 5-point scale.

Internationalization 39

Internationalization Simulations Liability Quality 39

CLO Magazine

FEBRUARY 13, 2017

Nguyen said the retail reality is this: Products across competitors are virtually the same; pricing is transparent, thanks to the web, and so is product information. Rather, learning is a gradual process that can come from formal training, making mistakes on the job, reading a magazine or blog article, or supporting a customer.

Association Learning Management System 54

Association Learning Management System Diversity Training Metrics Reputation 54

BrightCarbon

FEBRUARY 8, 2023

There I did various jobs touching on customer service and marketing until I went full steam into customer service. That’s why in 2013, I was honored to receive the Microsoft PowerPoint MVP award. So we’re there to help improve the product by pushing information from end users to the developers.

PowerPoint 59

PowerPoint Expert Microsoft Slides 59

CLO Magazine

APRIL 8, 2014

has a pronounced focus on customer service, and five values — safety, caring, integrity, fun and passion — form the backbone of its culture. JetBlue lives this culture by empowering its staff to independently make decisions that demonstrate its core values and consider the customer in all business decisions.

Culture 58

Culture Change Behavior CLO 58

Marcia Conner

SEPTEMBER 30, 2013

When I lead education at PeopleSoft a gazillion years ago, I shared with the head of all customer-facing services a copy of Training Magazine ‘s annual numbers issue, published each November (now their November/December issue ). training expenditures—including payroll and spending on external products and services—fell 6.5

Blended Learning 103

Blended Learning ASTD Budget PeopleSoft 103

CLO Magazine

DECEMBER 5, 2016

Potential results may include measures of employee retention, sales, revenue growth, customer satisfaction or cost reduction, among others. Employees are more self-aware and able to solve problems, customer feedback has been positive, contracts have been extended and project delay times decreased. DIVISION 1. Alice Keefe. Ericsson Inc.

Business 32

Business Diversity Training Mentoring Sales 32

Trivantis

MAY 20, 2012

Content Creation Services. Custom Development Services. Custom Content Creation. Live Product Demonstrations. Customer Support. Product User Guides. Lectora Mobile. --> Custom Development Services. Lectora Online - USA. Lectora Online - EU. ReviewLink. CourseMill LMS. Community Forum.

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

Trivantis

MAY 2, 2012

Content Creation Services. Custom Development Services. Custom Content Creation. Live Product Demonstrations. Customer Support. Product User Guides. She also has presented for the LOMA Training & Management Development and Customer Service committees and the New England Lectora Users Group.

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

Continu

SEPTEMBER 28, 2018

Since we launched publicly in 2013, we’ve been a (mostly) remote team. Want to clear a customer service issue? We also have goals on the product side—does it meet the client’s needs and expectations? It also helps that we can use our own product for onboarding and ongoing training and development!

Teams 45

Teams Management Tips Culture 45

learnWorlds

MARCH 30, 2022

Since the outbreak of the global pandemic, customer education has become a hot topic of discussion, and for a good reason. Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum. percent increase in customer retention.

Expert 52

Expert Custom Education Summary 52

WhatFix

JULY 4, 2019

So, in 2013, the developers of SCORM released xAPI (also known as Tin Can). On examining xAPI data, they deduced that the sales team hadn’t been scoring well on customer service training; specifically lacking in product and service knowledge.

xapi 40

xapi Blended Learning Diversity Training Corporate Learning 40

Lemonade

JULY 3, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program. Let’s get started. ” — Henry Roediger.

Productivity 40

Productivity Product Cognitive Training 40

Lemonade

FEBRUARY 11, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program. Let’s get started. ” — Henry Roediger.

Productivity 40

Productivity Product Cognitive Training 40

Lemonade

JULY 3, 2019

Whether you’re running product training for your sales team, your customer service representatives, or even to help increase digital adoption rates , there are some proven psychological techniques you can use to improve the efficacy of your program. Let’s get started. ” — Henry Roediger.

Productivity 40

Productivity Product Cognitive Training 40

CLO Magazine

APRIL 12, 2014

Positions that once focused on the care and feeding of animals now require an extensive knowledge of regulatory requirements, safety procedures, conservation, education, animal enrichment and customer service. The San Diego Zoo and San Diego Zoo Safari Park traditionally addressed these demands with formal classroom training.

Sexual Harassment Training 47

Sexual Harassment Training Harassment Training Compliance Training Case Study 47

CLO Magazine

JUNE 18, 2013

He also said it’s important that learning touch every point in the organization, from specialized training for customer service teams to educational training on financial models for line employees. Last year 80 percent of New York Life’s employees participated in some type of training.

Leadership 52

Leadership Metrics CLO Program 52

The Performance Improvement Blog

JANUARY 2, 2013

The act of measuring things like sales, customer service, product quality, teamwork, employee engagement, or learning, does not necessarily mean that anything will be done differently. . . Wishing you a healthy and prosperous 2013!

Blogging 182

Blogging Performance Metrics Coaching 182

LifterLMS

SEPTEMBER 3, 2023

In this LMScast episode, Vova Feldman shares his experience about the WordPress products and this Industry. He talks on how many profitable businesses that deal with software products typically have backgrounds in business or marketing, which enables them to give priority to factors like price, marketing, and customer service.

Productivity 94

Productivity Product Case Study Podcasts 94

CLO Magazine

MARCH 20, 2014

Content for gamification varies but is often focused on safety policies, product specifications, customer service, onboarding new employees and other information employees need to be reminded of regularly. The content is usually distributed over time, and is not meant to be learned in one setting.

Gamification 73

Gamification Authoring Tools Diversity Training Games 73

CLO Magazine

MARCH 20, 2014

Content for gamification varies but is often focused on safety policies, product specifications, customer service, onboarding new employees and other information employees need to be reminded of regularly. The content is usually distributed over time, and is not meant to be learned in one setting.

Gamification 36

Gamification Authoring Tools Diversity Training Games 36

OpenSesame

DECEMBER 9, 2014

Be sure to check out our 2013 and 2014 lists to see even more suggestions! Google Drive — Google Drive has made some fantastic changes since we included it on our 2013 list, including more options for how to view your documents, as well as the ability to move files into your Drive within Gmail. All right, so what do you want to do?

Tools 107

Tools Scanning SlideRocket Podcasts 107

Edume

APRIL 29, 2020

In this scenario, it’s apparent that what is needed are a series of lessons around how to improve customer service, delight customers and raise individuals’ ratings. The average attention span was down to 8 seconds in 2015 from 12 in 2013. EduMe has an API that triggers content when certain ‘events’ happen.

Culture 72

Culture Create Compliance Training Lesson 72