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Top 9 e-Learning Predictions for 2014

Learnnovators

We believe that 2014 will see more powerful changes, owing to the maturing and convergence of some of these technologies. If 2013 was a year of ‘contemplations’, 2014 will be a year of ‘decisions’! e-Learning Forecasts for 2014. Gamification is all set to pick up speed in 2014.

Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. Delivering and Improving Effective Customer Service Training by WikiSpace.

Bottom-Line Performance Wins Three 2014 Brandon Hall Awards for its Knowledge Guru Platform

Bottom-Line Performance

BLP and ExactTarget also won a bronze award for Best Use of Games and Simulations for Learning in the Brandon Hall Excellence in Learning awards earlier this year, bringing our total to three Brandon Hall Awards for the 2014.

See the Results from Our 2014 Learning and Remembering Survey

Bottom-Line Performance

Product and service knowledge: features and benefits and procedural details. Product, customers, competition knowledge. Articulate value prop and how it connects to customer needs and competition. Customer service skills, sales skills and founding values of company.

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Our 10 Best Corporate Learning Articles of 2014

Bottom-Line Performance

As 2014 comes to a close, your head just might be swimming with plans, mandates and ideas for the coming year. In this white paper, VP of Learning Services Nancy Harkness shows how a blended curriculum is often a key ingredient to a successful product launch.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training.

How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The mantra “Customer is King” is a glaring truth.

Knowledge Guru Platform Wins Three 2014 Brandon Hall Awards

Knowledge Guru

BLP and ExactTarget also won a bronze award for Best Use of Games and Simulations for Learning in the Brandon Hall Excellence in Learning awards earlier this year, bringing our total to three Brandon Hall Awards for the 2014.

2014 E-Learning Awards

eLearning 24-7

With that in mind, I’d like to present my e-learning awards for 2014. Top three nominees for E-Learning Conference of 2014. Top three nominees for Web Conferencing Tool of 2014. WebEx - the new UI is fantastic and service continues to be hit or miss, but that UI. Top three nominees for Authoring Tool of 2014. CM-Group Create – A wonderful authoring tool for mobile whose only downer is that not that many folks have ever heard of it.

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Custom eLearning: Online Tutorials vs. Printable Reference Guides

eLearning Brothers

Often when we work on custom eLearning projects we are faced with the decision of what type of reference materials we should include in the project. Should we include a link to online tutorials or should we create printable reference guides? eLearning custom eLearning

Top 15 Learning Management Systems mid-year 2014

eLearning 24-7

And now, I present my top 15 systems for 2014 as of mid-year (final 2014 rankings will be in December). A very nice win is the ability to create marketing lists and marketing campaigns..  Video demo on lmsdemos.com. #14 Well you receive at no charge, a custom domain, HTTPS:// and SSO. Content distribution network, built in video converter, multi-tenant and gamification are just what the doctor ordered or in this case the customer needed. I love to travel.

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5 Non-Financial ROIs of MOOCs

Your Training Edge

Improved customer service and reduced complaints. Creating a sense of community. ILT courses that involve group activities can result in improved teamwork, but the ability of MOOCs to create connections among people goes far beyond that. Copyright 2014 Bryant Nielson.

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An Inside Peek to the State of the LMS Industry 2014 Report

eLearning 24-7

Implementation process, international clients (if yes, where are they located), roadmap for 2014, and for SaaS how often do they update and what is their downtime. Did you know that the State of the LMS Industry 2014 Report makes a perfect post holiday gift for you? 28 vendors went ahead and created a video demo. All features, capabilities and service are important, but some components are crucial in today’s LMS market. Support and Service.

Welcome OpenSesame's Intern Class of 2014!

OpenSesame

We''re so excited to welcome our 2014 marketing interns! I spent the spring of 2014 studying in Italy and exploring some of what Southern Europe and Northern Africa had to teach me. These seven will be assisting the marketing team and working on projects company-wide.

Knowledge Guru Platform Wins 2014 Brandon Hall Award

Knowledge Guru

BLP and ExactTarget’s win was announced on September 10th, 2014. The winning solution, MobileConnect Guru, was created using the Knowledge Guru Game-Based Learning Platform. The post Knowledge Guru Platform Wins 2014 Brandon Hall Award appeared first on.

[Video] How to Modify Custom Articulate Storyline 2 Skins

eLearning Brothers

Since the announcement of Articulate Storyline 2 , we have been busy creating new Storyline 2 templates. Video on How to Modify Custom Articulate Storyline 2 Skins. They are customizable, easy to use, and a fun way to create engagement with your learners.

Using MOOCs: Partner and Customer Relations

Your Training Edge

This final article examines three uses of MOOCs that go far beyond any standard conception of training: educating partners and customers, brand marketing, and collaboration and innovation. Educating Partners and Customers. Innovative organizations are using these tools to provide education to partners and customers as well. For example, on the customer side SAP has offered a couple of MOOCs for software developers. Copyright 2014 Bryant Nielson.

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Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

PowerPoint or Prezi: Which is Best for eLearning?

Association eLearning

I’ve already written about how to create eLearning using PPT, so I won’t re-visit that here. As for Prezi, I personally do not recommend trying to use it on its own to create self-paced eLearning. There are many ways to create on-click, timed, and some on-hover interactions in PPT.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.

The Top 14 eLearning Template Trends of 2014

eLearning Brothers

Here are the 14 eLearning template trends of 2014: 1. Debuting in 2014, this interactive eLearning Game encourages learners to conquer the city using their newfound knowledge. The Edgy Player design, pictured above, was frequently downloaded in 2014. Hello friends!

5 Top IT-enabled business trends that are affecting Corporate Learning

G-Cube

Developments in information technology affect every nook and corner of the business world – creating leading trends that dictate business discourse and atmosphere. The data is now analyzed in real time to create insights into business and performance. The Power of Service.

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5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

Individuals with disabilities, who are members of the public seeking information or services from a Federal agency, to have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities.

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How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them. What is Customer Service?

Why Your Organization Needs a Learning Culture

The Performance Improvement Blog

A learning culture is a culture of inquiry; an environment in which employees feel safe challenging the status quo and taking risks to enhance the quality of what they do for customers, themselves, and other stakeholders.

Creating Relevant Badges in Gamification

Training Industry

Below we examine a real-world example of the improper use of badges, and then we discuss how SweetRush designers create relevant badges to enhance the learning experience.

Using MOOCs: Finding and Onboarding New Employees

Your Training Edge

In his SlideShare presentation “ Putting MOOCs to Work ,” Josh Bersin identifies seven ways companies are using MOOCs, starting with identifying and training new hires all the way through to customer relations and facilitating innovation. Copyright 2014 Bryant Nielson.

5 Reasons to Put Your Customers “In the Know”

Mindflash

But, companies are also creatively using online training to put external groups “in the know”, particularly partners/resellers/vendors and customers. Meet your customers where they are increasingly congregating—in the cloud—and consider the following focus areas for educating your customers.

20 Wonderful Resources for Using BLE Beacons in Mobile Learning

Learnnovators

Since then, we have been doodling and dreaming about using this fascinating tool to create proximity-based learning applications. Hybris : This is an amazing video that shows how BLE Beacons could be combined with the power of Google Glass to make customer experiences ‘frictionless’!

Bottom-Line Performance, ExactTarget Marketing Cloud Win Brandon Hall Award for “MobileConnect Guru”

Bottom-Line Performance

BLP and ExactTarget’s win was announced on September 10th, 2014. The winning solution, MobileConnect Guru, was created using the Knowledge Guru Game-Based Learning Platform.

6 tips for creating great e-learning content

eFront

Whether you are creating e-learning content for an educational institution, an organization, internet users or an enterprise, you’re still essentially being an educator. You might be creating e-learning content for an educational institution.

Top 5 Things Associations can Learn from Corporate Training Departments

Association eLearning

With stronger educational components, we believe that associations can become the learning centers of the future, providing a vibrant learning community for industry, while augmenting traditional post-secondary educational offerings and better servicing the employees and industry alike.

Disruptive Innovation and Organizational Learning

The Performance Improvement Blog

Rather than trying to predict disruptive innovation or create a department for disruptive innovation, executives and employees need to be continually learning so that they can adapt to change quickly, whether that change is external or internal.

The Changing Face of Corporate L&D

Learnnovators

We, at Learnnovators, believe this (need for change) too, and have been continuously striving to advice and offer performance support solutions as an integral part of our learning development services. It presents some brilliant insights in the form of top ten tasks for L&D (in 2014).

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3 Critical LMS Selection Questions

LearnDash

Question #1: Software-as-a-Services or Self Hosted? It is because of this desired flexibility that we created our WordPress LMS plugin, LearnDash. Other open source solutions (such as Moodle) allow you to customize as needed too, albeit a bit more labor-intensive.

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