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Bottom-Line Performance Wins Three 2014 Brandon Hall Awards for its Knowledge Guru Platform

Bottom-Line Performance

BLP and ExactTarget also won a bronze award for Best Use of Games and Simulations for Learning in the Brandon Hall Excellence in Learning awards earlier this year, bringing our total to three Brandon Hall Awards for the 2014. ” “I am honored by the recognition BLP’s Knowledge Guru platform has received in 2014,” said Sharon Boller, President and Chief Product Officer of Bottom-Line Performance. “It

Top 9 e-Learning Predictions for 2014

Learnnovators

We believe that 2014 will see more powerful changes, owing to the maturing and convergence of some of these technologies. If 2013 was a year of ‘contemplations’, 2014 will be a year of ‘decisions’! e-Learning Forecasts for 2014. Our forecasts for 2014 are inspired by the great learnings we had from our thought-provoking interview series titled ‘ Crystal Balling with Learnnovators ’. Gamification is all set to pick up speed in 2014.

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See the Results from Our 2014 Learning and Remembering Survey

Bottom-Line Performance

Product and service knowledge: features and benefits and procedural details. Product, customers, competition knowledge. Articulate value prop and how it connects to customer needs and competition. Customer service skills, sales skills and founding values of company. Call centers creating ineffective training without talking to trainers. We received a variety of thoughtful responses to our two-question survey on learning and remembering.

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Our 10 Best Corporate Learning Articles of 2014

Bottom-Line Performance

As 2014 comes to a close, your head just might be swimming with plans, mandates and ideas for the coming year. In this white paper, VP of Learning Services Nancy Harkness shows how a blended curriculum is often a key ingredient to a successful product launch. Some of our most popular articles in 2014 were really case studies of successful eLearning projects. This one features safety training we created for Regis Corporation.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training. Sadly, our industry focuses on “corporate learning” that helps the sales rep or the support technician, but neglects the needs of the customer. What should the customer know, do, or believe?

2014 E-Learning Awards

eLearning 24-7

With that in mind, I’d like to present my e-learning awards for 2014. Top three nominees for E-Learning Conference of 2014. Top three nominees for Web Conferencing Tool of 2014. WebEx - the new UI is fantastic and service continues to be hit or miss, but that UI. Top three nominees for Authoring Tool of 2014. CM-Group Create – A wonderful authoring tool for mobile whose only downer is that not that many folks have ever heard of it.

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TOP 9 E-LEARNING PREDICTIONS FOR 2014

Learnnovators

We believe that 2014 will see more powerful changes, owing to the maturing and convergence of some of these technologies. If 2013 was a year of ‘contemplations’, 2014 will be a year of ‘decisions’! e-Learning Forecasts for 2014. Our forecasts for 2014 are inspired by the great learnings we had from our thought-provoking interview series titled ‘ Crystal Balling with Learnnovators ’. Gamification is all set to pick up speed in 2014.

Top 15 Learning Management Systems mid-year 2014

eLearning 24-7

And now, I present my top 15 systems for 2014 as of mid-year (final 2014 rankings will be in December). A very nice win is the ability to create marketing lists and marketing campaigns..  Video demo on lmsdemos.com. #14 Well you receive at no charge, a custom domain, HTTPS:// and SSO. Content distribution network, built in video converter, multi-tenant and gamification are just what the doctor ordered or in this case the customer needed. I love to travel.

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6 Great Project Management Tools for Custom eLearning Development

eLearning Brothers

We are often asked what project management tools we use for our Custom eLearning Development. Chat and video services are both available. This list of project management tools will definitely help your team create better custom eLearning development projects. The post 6 Great Project Management Tools for Custom eLearning Development appeared first on eLearning Brothers. eLearning Project Management Resources Resources Custom eLearning Development

An Inside Peek to the State of the LMS Industry 2014 Report

eLearning 24-7

Implementation process, international clients (if yes, where are they located), roadmap for 2014, and for SaaS how often do they update and what is their downtime. Did you know that the State of the LMS Industry 2014 Report makes a perfect post holiday gift for you? 28 vendors went ahead and created a video demo. All features, capabilities and service are important, but some components are crucial in today’s LMS market. Support and Service.

Knowledge Guru Platform Wins Three 2014 Brandon Hall Awards

Knowledge Guru

BLP and ExactTarget also won a bronze award for Best Use of Games and Simulations for Learning in the Brandon Hall Excellence in Learning awards earlier this year, bringing our total to three Brandon Hall Awards for the 2014. ” “I am honored by the recognition BLP’s Knowledge Guru platform has received in 2014,” said Sharon Boller, President and Chief Product Officer of Bottom-Line Performance. “It

Custom eLearning: Online Tutorials vs. Printable Reference Guides

eLearning Brothers

Often when we work on custom eLearning projects we are faced with the decision of what type of reference materials we should include in the project. Should we include a link to online tutorials or should we create printable reference guides? Here are some examples of when you might choose to use an online tutorial over a printed reference guide: Some material, like how to use a new system or customize a template, might best be delivered via a short online tutorial.

Using MOOCs: Partner and Customer Relations

Your Training Edge

This final article examines three uses of MOOCs that go far beyond any standard conception of training: educating partners and customers, brand marketing, and collaboration and innovation. Educating Partners and Customers. Innovative organizations are using these tools to provide education to partners and customers as well. For example, on the customer side SAP has offered a couple of MOOCs for software developers. Copyright 2014 Bryant Nielson.

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How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. “We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The mantra “Customer is King” is a glaring truth.

5 Non-Financial ROIs of MOOCs

Your Training Edge

Improved customer service and reduced complaints. Creating a sense of community. ILT courses that involve group activities can result in improved teamwork, but the ability of MOOCs to create connections among people goes far beyond that. MOOCs are inclusive, not exclusive, and because of this they can create a sense of community across an entire organization. Copyright 2014 Bryant Nielson.

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Knowledge Guru Platform Wins 2014 Brandon Hall Award

Knowledge Guru

BLP and ExactTarget’s win was announced on September 10th, 2014. The winning solution, MobileConnect Guru, was created using the Knowledge Guru Game-Based Learning Platform. The ExactTarget Marketing Cloud from salesforce.com (NYSE: CRM) is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Areas of specialization include product launches, customer training, customer service training, and safety and compliance training.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.

[Video] How to Modify Custom Articulate Storyline 2 Skins

eLearning Brothers

Since the announcement of Articulate Storyline 2 , we have been busy creating new Storyline 2 templates. Video on How to Modify Custom Articulate Storyline 2 Skins. They are customizable, easy to use, and a fun way to create engagement with your learners. The post [Video] How to Modify Custom Articulate Storyline 2 Skins appeared first on eLearning Brothers. One of the new templates available is our Storyline 2 Skins.

Welcome OpenSesame's Intern Class of 2014!

OpenSesame

We''re so excited to welcome our 2014 marketing interns! I spent the spring of 2014 studying in Italy and exploring some of what Southern Europe and Northern Africa had to teach me. By building small websites and crafting rich content I was able to connect customers with the products they needed. As a student, I am passionate about cognitive development and creating optimized learning contexts, which is directly relevant to OpenSesame’s products.

Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. To help their customers be as successful as possible, PipelineDeals equipped their customer support team with Camtasia… Focusing on the customer. Customer Stories

Bottom-Line Performance, ExactTarget Marketing Cloud Win Brandon Hall Award for “MobileConnect Guru”

Bottom-Line Performance

BLP and ExactTarget’s win was announced on September 10th, 2014. The winning solution, MobileConnect Guru, was created using the Knowledge Guru Game-Based Learning Platform. The ExactTarget Marketing Cloud from salesforce.com (NYSE: CRM) is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Areas of specialization include product launches, customer training, customer service training, and safety and compliance training.

How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them. What is Customer Service?

The Top 14 eLearning Template Trends of 2014

eLearning Brothers

Here are the 14 eLearning template trends of 2014: 1. Debuting in 2014, this interactive eLearning Game encourages learners to conquer the city using their newfound knowledge. Also new in 2014, the circle graphic interaction template provides designers and developers a way to organize and present information in an engaging, interactive format. Out in mid-2013, this eLearning Game has since been updated in multiple authoring tools and was optimized for mobile in late 2014.

5 Top IT-enabled business trends that are affecting Corporate Learning

G-Cube

Developments in information technology affect every nook and corner of the business world – creating leading trends that dictate business discourse and atmosphere. In addition to the various panels on the home page, we also created a social media panel that could connect the learners to their LinkedIn group where they could post queries and share achievements or simply reach out to fellow learners. The Power of Service.

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5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

Individuals with disabilities, who are members of the public seeking information or services from a Federal agency, to have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities. We created these 508-compliant courses using an extensive set of technical specifications and best practices developed for the project. Will your course on over-the-phone customer service training be offered to deaf learners?

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Why Your Organization Needs a Learning Culture

The Performance Improvement Blog

A learning culture is a culture of inquiry; an environment in which employees feel safe challenging the status quo and taking risks to enhance the quality of what they do for customers, themselves, and other stakeholders. In its short history, Uber employees have had to learn how to use new technology and how to work with their customers. The organization has had to learn how to grow quickly while adapting to local laws, regulations, and customs.

Using MOOCs: Finding and Onboarding New Employees

Your Training Edge

In his SlideShare presentation “ Putting MOOCs to Work ,” Josh Bersin identifies seven ways companies are using MOOCs, starting with identifying and training new hires all the way through to customer relations and facilitating innovation. Both Coursera and Udacity have career placement services through which companies can connect with top students. Copyright 2014 Bryant Nielson. Related Posts: 2014: The Year of the Corporate MOOC?

Reflections on 15 years

Clark Quinn

The ability to create rendered worlds accessible through a dedicated application and now just a browser is truly an impressive capability. Consider an L&D unit that is responsible for facilitating the interactions that are leading to new solutions, new products and services, and better relationships with customers. For Inside Learning & Technologies 50th edition, a number of us were asked to provide reflections on what has changed over the past 15 years.

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PowerPoint or Prezi: Which is Best for eLearning?

Association eLearning

I’ve already written about how to create eLearning using PPT, so I won’t re-visit that here. As for Prezi, I personally do not recommend trying to use it on its own to create self-paced eLearning. There are many ways to create on-click, timed, and some on-hover interactions in PPT. Both programs let you save custom themes. You can also customize the color scheme of each object individually.

Top 20 Learning Management Systems 2013-14

eLearning 24-7

Just create it and send it my way. SSO, custom domain, HTTPS:// all included at no additional charge. Bonus – mobile app can be customized with client’s logo. #14 Elite support and service. Enjoy the ability to create custom dashboards on the learner side. As 2014 is upon us, new rankings will be posted in the next few months. In an earlier post, I presented the top ten LMSs of 2013-14, but held back on announcing the top 20.

Creating Relevant Badges in Gamification

Training Industry

Below we examine a real-world example of the improper use of badges, and then we discuss how SweetRush designers create relevant badges to enhance the learning experience. A long-time user of an audiobook service, she was surprised to receive an email from the company announcing that she had earned a badge. Whenever clients ask for “gamification,” you can be assured that many instructional designers are thinking, “That’s easy, we just need to add a badge.”

Latest Eight #LMS #Trends

eLearning 24-7

Create a to do list with items that need to be completed each day, the learner enters the system. Trend 8 ) I’ve mentioned this in a previous blog or Linkedin E-Learning 24/7 group posting, but customer service and support is getting worse, so this is a really bad trend that has been this way for years. Otherwise, I might have to charge you a 22% service fee. 2014 LMS Trends learning management system trends LMS trends trends

Disruptive Innovation and Organizational Learning

The Performance Improvement Blog

Rather than trying to predict disruptive innovation or create a department for disruptive innovation, executives and employees need to be continually learning so that they can adapt to change quickly, whether that change is external or internal. they need to learn how to rapidly develop new, creative, customer-friendly products and services, they need to learn how to work cross-functionally and in teams.

6 tips for creating great e-learning content

eFront

Whether you are creating e-learning content for an educational institution, an organization, internet users or an enterprise, you’re still essentially being an educator. If your students are remotely using your e-learning service, you can still get to know them: have a forum in your website where you can talk with them or use a online questionnaire. You might be creating e-learning content for an educational institution.

3 Critical LMS Selection Questions

LearnDash

Question #1: Software-as-a-Services or Self Hosted? It is because of this desired flexibility that we created our WordPress LMS plugin, LearnDash. Other open source solutions (such as Moodle) allow you to customize as needed too, albeit a bit more labor-intensive. Choosing a learning management system (LMS) is an extremely important decision for any organization, and with so many options available, it can sometimes be difficult to determine which one is best for your needs.

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Why Sell Courses Using WordPress

LearnDash

The great thing about selling an online course is that you can create it once and then sell it over-and-over again. At first glance, services like Udemy seem like a viable option. For instance, Udemy takes a pretty significant cut of your course sale if the customer doesn’t find your course through your direct link. If you are interested in building something more substantial, then you will want to create your own brand, on your own site.

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Y R Some Vendors confused about e-learning?

eLearning 24-7

So, if you stripe it all the way, that LMS you are selling to customers is under “e-learning”, it is not a separate entity away from e-learning. Sure, you can be extremely knowledgeable about the topic (in our case “e-learning”), but the vendor whose own product is built upon and within the e-learning framework should have additional insight, knowledge and understanding which exceeds the average customer looking for whatever online learning item.