Bottom-Line Performance Wins Three 2014 Brandon Hall Awards for its Knowledge Guru Platform

Bottom-Line Performance

BLP and ExactTarget also won a bronze award for Best Use of Games and Simulations for Learning in the Brandon Hall Excellence in Learning awards earlier this year, bringing our total to three Brandon Hall Awards for the 2014.

Top 9 e-Learning Predictions for 2014

Learnnovators

We believe that 2014 will see more powerful changes, owing to the maturing and convergence of some of these technologies. If 2013 was a year of ‘contemplations’, 2014 will be a year of ‘decisions’! e-Learning Forecasts for 2014. Gamification is all set to pick up speed in 2014.

See the Results from Our 2014 Learning and Remembering Survey

Bottom-Line Performance

Product and service knowledge: features and benefits and procedural details. Product, customers, competition knowledge. Articulate value prop and how it connects to customer needs and competition. Customer service skills, sales skills and founding values of company.

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Our 10 Best Corporate Learning Articles of 2014

Bottom-Line Performance

As 2014 comes to a close, your head just might be swimming with plans, mandates and ideas for the coming year. In this white paper, VP of Learning Services Nancy Harkness shows how a blended curriculum is often a key ingredient to a successful product launch.

Excellence in Customer Training: A Roche Case Study

Bottom-Line Performance

In markets where the products being sold are highly complex, customer training is essential to help make the sale and retain customers. That’s why a huge component of a large product launch is often a refreshed approach to customer training.

Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Delivering and Improving Effective Customer Service Training by WikiSpace.

Service Thinking and the Revolution?

Clark Quinn

A colleague I greatly respect, who has a track record of high impact in important positions, has been a proponent of service science. And that’s me with service science. The concept is considering a mutual value generation process between provider and customer, and engineering it across the necessary system components and modular integrations to yield a successful solution.

How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The mantra “Customer is King” is a glaring truth.

Knowledge Guru Platform Wins Three 2014 Brandon Hall Awards

Knowledge Guru

BLP and ExactTarget also won a bronze award for Best Use of Games and Simulations for Learning in the Brandon Hall Excellence in Learning awards earlier this year, bringing our total to three Brandon Hall Awards for the 2014.

2014 E-Learning Awards

eLearning 24-7

With that in mind, I’d like to present my e-learning awards for 2014. Top three nominees for E-Learning Conference of 2014. Top three nominees for Web Conferencing Tool of 2014. WebEx - the new UI is fantastic and service continues to be hit or miss, but that UI. Top three nominees for Authoring Tool of 2014. Top three nominees for Free Digital Tool of 2014. Top three nominees for Learning Management System of 2014.

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Custom eLearning: Online Tutorials vs. Printable Reference Guides

eLearning Brothers

Often when we work on custom eLearning projects we are faced with the decision of what type of reference materials we should include in the project. For example, are you creating a course for a customer service employee that operates a cash register? eLearning custom eLearning

Top 15 Learning Management Systems mid-year 2014

eLearning 24-7

And now, I present my top 15 systems for 2014 as of mid-year (final 2014 rankings will be in December). Well you receive at no charge, a custom domain, HTTPS:// and SSO. Content distribution network, built in video converter, multi-tenant and gamification are just what the doctor ordered or in this case the customer needed. The support and service are elite and the system itself has a lot to offer. I love to travel.

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What Gets Measured Gets Done…Revisited Again

The Performance Improvement Blog

One implication of the phrase is that if you measure something (customer service, productivity, sales, revenue, etc.), Number of calls handled went up; customer service went down. Communication Customer Service Evaluation Training Impact Jane Bozarth

5 Non-Financial ROIs of MOOCs

Your Training Edge

Improved customer service and reduced complaints. Copyright 2014 Bryant Nielson. Often when we talk about the ROIs of any type of training, we focus on things that can be easily monetized.

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An Inside Peek to the State of the LMS Industry 2014 Report

eLearning 24-7

Implementation process, international clients (if yes, where are they located), roadmap for 2014, and for SaaS how often do they update and what is their downtime. Did you know that the State of the LMS Industry 2014 Report makes a perfect post holiday gift for you? Additional analysis was conducted which included points for various capabilities, features, design, vertical reach, support/service, future thinking approach and processes. Support and Service.

Welcome OpenSesame's Intern Class of 2014!

OpenSesame

We''re so excited to welcome our 2014 marketing interns! I spent the spring of 2014 studying in Italy and exploring some of what Southern Europe and Northern Africa had to teach me. These seven will be assisting the marketing team and working on projects company-wide.

Knowledge Guru Platform Wins 2014 Brandon Hall Award

Knowledge Guru

BLP and ExactTarget’s win was announced on September 10th, 2014. The ExactTarget Marketing Cloud from salesforce.com (NYSE: CRM) is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways.

[Video] How to Modify Custom Articulate Storyline 2 Skins

eLearning Brothers

Video on How to Modify Custom Articulate Storyline 2 Skins. The post [Video] How to Modify Custom Articulate Storyline 2 Skins appeared first on eLearning Brothers. Since the announcement of Articulate Storyline 2 , we have been busy creating new Storyline 2 templates.

Using MOOCs: Partner and Customer Relations

Your Training Edge

This final article examines three uses of MOOCs that go far beyond any standard conception of training: educating partners and customers, brand marketing, and collaboration and innovation. Educating Partners and Customers. Innovative organizations are using these tools to provide education to partners and customers as well. For example, on the customer side SAP has offered a couple of MOOCs for software developers. Copyright 2014 Bryant Nielson.

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Personalizing Customer Support

TechSmith Camtasia

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. Customer Storie

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. As these have a heavy customer service component to them, this metric can help measure the success of these programs and whether improvement needs to be made in the training of front-line personnel.

Bottom-Line Performance, ExactTarget Marketing Cloud Win Brandon Hall Award for “MobileConnect Guru”

Bottom-Line Performance

BLP and ExactTarget’s win was announced on September 10th, 2014. The ExactTarget Marketing Cloud from salesforce.com (NYSE: CRM) is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways.

The Top 14 eLearning Template Trends of 2014

eLearning Brothers

Here are the 14 eLearning template trends of 2014: 1. Debuting in 2014, this interactive eLearning Game encourages learners to conquer the city using their newfound knowledge. The Edgy Player design, pictured above, was frequently downloaded in 2014. Hello friends!

14 Interesting ELearning Facts

LearnDash

As we forge ahead into 2014, the elearning industry is certainly carrying some momentum. Last year was exciting on many fronts – from new technologies, new services, and tools. It is reasonable to expect an increased growth (and interest) in elearning for 2014.

Look Who’s Coming to the 2014 Lectora User Conference: Exhibitor Spotlight!

Trivantis

Artisan E-Learning, the eLearning Brothers and GoAnimate will be at the 2014 Lectora® User Conference! You can get a first-hand look at how their products and services will enhance your e-Learning courses!

The Learner, 70:20:10 and Customer Experience

Wonderful Brain

And not to hold you in suspense, I am advocating we begin to think of learners as customers and every aspect of the learning experience as a customer experience. In the customer experience (Cx), world companies look at their service by way of touchpoints.

5 Top IT-enabled business trends that are affecting Corporate Learning

G-Cube

The Power of Service. The structure of the learning platform can be customized to compartmentalize learners as per their specific job-roles within the organization. Customers are shopping online and employees are meeting more on virtual spaces.

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ProProfs Training Software named finalists in 2014 American Business Awards!

ProProfs

American Business Awards (ABA) are premier business awards in the US and conferred in five programs namely The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.

The Explosive Growth of ELearning

LearnDash

Analysts have estimated that elearning accounted for over $27 billion in 2009, and has risen to over $50 billion in 2014. These figures include money spent on self-paced online learning, which includes both packaged and custom content services.

Answers: How Do I Get Started With xAPI?

MakingBetter

Sean Putman recently shared a set of templates at DevLearn 2014 to a standing-room-only crowd, and his templates look really easy to work with. WaxLRS has the best reporting features and custom APIs to get access to your data of any of these options. Getting Started.

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How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them. What is Customer Service?

Why Your Organization Needs a Learning Culture

The Performance Improvement Blog

A learning culture is a culture of inquiry; an environment in which employees feel safe challenging the status quo and taking risks to enhance the quality of what they do for customers, themselves, and other stakeholders.

5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

Individuals with disabilities, who are members of the public seeking information or services from a Federal agency, to have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities.

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The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ You can’t teach people everything they need to know. The best you can do is position them where they can find what they need to know when they need to know it.” – Seymour Papert.

Using MOOCs: Finding and Onboarding New Employees

Your Training Edge

In his SlideShare presentation “ Putting MOOCs to Work ,” Josh Bersin identifies seven ways companies are using MOOCs, starting with identifying and training new hires all the way through to customer relations and facilitating innovation. Copyright 2014 Bryant Nielson.

5 Reasons to Put Your Customers “In the Know”

Mindflash

But, companies are also creatively using online training to put external groups “in the know”, particularly partners/resellers/vendors and customers. Meet your customers where they are increasingly congregating—in the cloud—and consider the following focus areas for educating your customers.

Eight Leader Habits of a Learning Culture

The Performance Improvement Blog

Engage stakeholders – Every stakeholder , whether managers, employees, customers, business partners, investors, vendors, and, in some cases, legislators and government agencies, has something to offer to the collective wisdom of the organization.