LSCon Day 3 recap: Free recourses, performance support, Quinn and Cathy Davidson
Challenge to Learn
MARCH 23, 2014
Practical principles for developing an effective performance solution. Though their solution is limited to performance support (as in online help with applications) they had some interesting notices. Performance support requires a different mindset than learning. Learning is about behavior change, performance support is about offering the right info at the right time so people can do their job. Find more effective ways.