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Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight

G-Cube

The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. Creating a mobile LMS is more than just making a web-based enterprise LMS available on the mobile platform.

Do we need product evangelists for each product/service?

Docebo

But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. In the B2B sector, sophisticated services that are widely used in mature markets (Ex. Customer/dealer academies for B2B and B2C.

The Benefits of Using a Customer-Oriented Learning Management System (LMS) Vendor

Gyrus

Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. You get an adaptable product that meets your business needs without the pain and expense of a customization.

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Top 10 LMSs of 2015

eLearning 24-7

On Saturday, I published my report, the Top 50 LMSs of 2015 , which is available for purchase. Do you offer full service implementation or self-service? Roadmap for 2015. In the 2015 Report, systems from Argentina, England, Ireland, Scotland, Italy, Germany, Russia, Australia, New Zealand, Canada and United States were in the top 50. Top 10 for 2015. self-service) platform. 5 Unicorn Training SkillsServe – Financial Services mega-star.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers

According to BearingPoint Institute (2015), “The. KnowledgeAdvisors (2015) reports that “41% of training. companies to build their own custom solutions”. Redesigning the Organization, 2015). little emphasis on creating an environment in which.

Kern Kelley & Michael Ruffini: ISTE 2015 Presenter Profiles

TechSmith Camtasia

Both of these educators will also be presenting in our booth, 2500, at ISTE 2015 this year. As we look forward to ISTE 2015 this upcoming week, join us as we chat with educators Kern Kelley and Michael Ruffini ( jump ). ISTE 2015 Presentation: Let Students do the Tech Support.

Why Customer Service is The Most Important Part of Business

OpenSesame

Everyone’s had nasty experiences with customer service. Customer service is all about the Customer’s experience. If promises cannot be fulfilled by employees in customer service, then business can easily be lost.

Customer Connect, Social Media, and Animals!

Origin Learning

It isn’t just man and machines anymore…even an animal can fit in a customer-connect strategy. The airline brand has built a 3-pillar social media foundation – service, brand reputation, and commerce to effectively engage with its customers.

Improve Government Customer Service? Look to the Workforce

Avilar

Forest Service must deliver recreation passes and permits to people who want to visit our national forests. “To Yet many government services have notoriously poor reputations for service delivery, fraught with long lines, long “hold” times, and long waiting periods for application results.

Animate Yourself and Win at the LUC 2015

Trivantis

In addition to all the great educational breakout sessions at the 2015 Lectora® User Conference, we wanted to make sure there’s time for some fun and games. Want to win a free one-year subscription to GoAnimate’s cloud-based, drag and drop animated video service?

LEARNNOVATORS WINS GOLD AT BRANDON HALL EXCELLENCE AWARDS 2015

Learnnovators

Learnnovators, a leading provider of innovative learning solutions, has won Gold in the 2015 Brandon Hall Excellence Awards in the ‘Best Use of Performance Support’ category. Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and Development, Talent Management, Leadership Development, Talent Acquisition and Workforce Management. Chennai (India).

Performance Management and Alignment of Values

The Performance Improvement Blog

These days, the competition is fierce and the expectations of customers are high. Customer Service Employee Engagement Leadership Management Organization Culture Teamwork Accenture Amazon Bezos Hseih Nanterme Zappo's

LEARNNOVATORS WINS DEVLEARN 2015 HYPERDRIVE CONTEST FOR MOBILE PERFORMANCE SUPPORT SYSTEM

Learnnovators

Learnnovators, a leading provider of innovative learning solutions, has won the DevLearn 2015 Hyperdrive contest, for its Mobile Performance Support System (MPSS) solution. – A 52% drop in the number of support calls to the MTAB Service Center. – A 56% improvement in productivity of the MTAB Service Center. The customer satisfaction rating has immensely increased. About the DevLearn 2015 Hyperdrive Contest. Chennai (India).

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

in 2015, according to STR, Inc. For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. Staff satisfaction: In service industries such as hospitality, employees must be willing and able to assist their guests in every way possible.

Follow the Action at #ATD2015

Knowledge Guru

Expo Booth 602: Visit us in the expo to see a demo of Knowledge Guru, view some of the custom solutions we create, and pick up a free T-shirt. Quick Tip atd ice 2015

How to Educate Your Customers

eFront

Have you come up with an exciting new idea for a product or service? The reason might be that your potential customers are not completely aware of the life-changing benefits of what you have to offer. Creating maximum value for your customers through e-learning.

Sneak peak: what’s in store for eFrontPro in 2015

eFront

Sneak peak: what’s in store for eFrontPro in 2015. It’s a rethinking of eFront, created from scratch with modern technologies and with us pouring in all the experience and wisdom that supporting eFront users gave us over the years.

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50 Ways to Lever Learning

The Performance Improvement Blog

Instructor-facilitated workshop – meeting convened by an instructor; participants learn from experience of working together on solving a problem or creating something new. to create an experience that is interactive and fun. (My apologies to Paul Simon.).

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another.

Hospitality Industry and E-Learning Technologies – Some Experiences and Insights

G-Cube

This is especially true for the hospitality and tourism industry, which relies upon people to provide services and thus has a constant need for training. To address this concern, we utilized Responsive Web Design (RWD) while creating the e-courses.

Where is L&D heading?

E-Learning Provocateur

I see the future of universities as service providers, plain and simple. Students are customers, and increasing competition, deregulation and even the emergence of MOOCs has shifted power into their hands. If students are customers, by extension so are employers.

Corporate MOOCs Reveal How Badging Can Boost Your Brand

Web Courseworks

The large user-generated audience creates an online discussion portal for users to refer to if they have questions regarding the course. The eight week MOOC course provided the sales team with the training necessary for the new direction of the company and a customer plan for future sales.

How to Create Better eLearning Environment with eLearning Templates

eLearning Brothers

The “CrossTrain” environment works well in personal fitness courses, but may also be used for any course meant to teach a new skill (such as,“Increase Your Sales Fitness”, or “Become a Customer Service Champion”). What are some of the ways you like to customize your environments?

eLearning Brothers Makes a Powerful Point by Acquiring Get My Graphic

eLearning Brothers

This acquisition continues eLearning Brothers’ commitment to serve the eLearning Community, this time by providing high-end PowerPoint graphics to it’s customers. “This acquisition supercharges what our customers can do by offering more graphics than we ever imagined.”

Adobe Joins LMS Space Late

LearnDash

They will deliver upon these items via a software-as-a-service model. Given their existing product line it would be really easy for Adobe to create an LMS that does the “same thing” as the others without having to take any significant risks.

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Social Learning Cannot be a Bolt-On Strategy

ID Reflections

Social Business means that every department, from HR to marketing to product development to customer service to sales, uses social media the way it uses any other tool and channel to do its job.

What the Best eLearning Courses for Employee Onboarding Have in Common

Docebo

When talking about eLearning and best practices for course content, the old customer service analogy is fairly appropriate. We get it: Creating beautiful course content with high production value be feel difficult and time consuming.

The Top 14 eLearning Template Trends of 2014

eLearning Brothers

Basically popular everywhere cricket and rugby is played, users are brewing tea, customizing their templates, sending their learners on a jolly adventure. Hello friends!

Why This? Why Now? “Working Out Loud”

Learning Rebels

Organizations have long struggled with breaking down knowledge silos that create information hoarding. Working in silo’s is what has created the destructive workplace we have right now. Create a Skype group and present your project.

Web-Based Authoring Tools for Scalable eLearning Development: The Time Has Come

Web Courseworks

As more organizations and associations embrace rapid eLearning development to keep pace with new products and services, evolving business needs, and industry and government regulations, the need for distributed authoring solutions that enable collaborative, team-based development continues to grow.

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Why Add-Ons Are Good For Today’s LMS

LearnDash

If a feature was used by a subset of their customers then they would wrap it into the core. Other services may have recurring-fee upgrades. This is particularly true when using a software as a service LMS where you have monthly payments.

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Changing Training Paradigms

Your Training Edge

Gartner predicts that in 2015, the changes in people, technology and corporate environment would initiate three new corporate training paradigms. Technology must be a resource that can be used to develop impactful training customized to learners’ requirements and preferences.

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Interview with a Veteran LMS Administrator

Web Courseworks

Connie Welch, Director of Student Services at CUNA. Connie is the Director of Student Services at the Credit Union National Association, otherwise known as CUNA. Since CUNA provides a sub-site for each member credit union, the extra layer creates special challenges.

The Building Blocks of Service Level Agreements

Training Industry

Best practices dictates that a good agreement between a buyer and seller should include a service level agreement (SLA) as part of that agreement. Think of the three “M’s” when creating SLA’s: is the metric meaningful, measurable and modifiable? For example, asking if the seller provided good customer service is not a measurable result. Instead, asking if the seller’s customer service representatives scored a minimum of 3.5

It’s All About the Brand, ‘Bout the Brand…

Learning Rebels

This is when your customer internally asks: “Why should I buy into this product, concept or idea?” Branding is about communicating to your customer – and do not for one second let your eye leave the prize. The people within your organization are the customer.

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