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LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes?

Customizable Courseware for Creating Compassionate Customer Service Courses

eLearning Brothers

For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

2017 Year-End Review

Association eLearning

At Digitec Interactive we’ve been busy forming new partnerships, enhancing our technology, creating new solutions, and winning awards. How can we make our products and services even better? This is our 2017 year-end review. 2017 Year-End Review: LMS NEWS.

Be-Attitudes of Customer Service

Mindflash

Leaving a positive lasting impression with customers can not only turn into revenue, but can also build lasting relationships in addition to increasing your chances for repeat and new business. Customer Services should be the number one training goal for businesses. Companies need to equip their teams with exceptional customer skills and techniques for creating a excellent experiences. customer service

Seven 2017 Learning Trends: Novel or Norm?

Bottom-Line Performance

Coaching and mentoring , along with 360-degree feedback , have created an entire new industry and a plethora of assessment instruments. Fast Forward to 2017. There are really two groups of learning trends to watch in 2017. Three 2017 Emerging Trends.

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Webinar: Creating Meaningful Scenarios

eLearning Brothers

You can see more of the amazing work our Custom Development team is doing by clicking here. Want Misty and the rest of the Custom Development team to help you with your next scenario? Custom Solutions.

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Creating an exceptional customer service experience

Skillsoft

The strength of a brand can sell potential customers on working with you, and inspire loyalty once they do. One of the best ways to develop a strong brand message is to offer quality customer service. By Mohammed Ajouz “A business’s brand goes far beyond its name or logo.

Creating a Corporate University Structure

Your Training Edge

Regardless of the name, your corporate university is still based on creating value and not just delivering academics. But in the meantime, you should definitely create a structure that includes policies, procedures, and standards.

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Come to LUC 2017: A Gathering of eLearning Rockstars!

eLearning Brothers

The 2017 Lectora User Conference. Now, you might be wondering if you should join those eLearning rockstars at LUC 2017. Guru of all things eLearning If you picked A, B, C, or D, then you should attend the 2017 Lectora® User Conference this May 3-4 in Cincinnati, Ohio!

GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year.

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

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Hosted Services Exaggerate WordPress “Issues”

LearnDash

The program you use to create (and sell) online courses is a matter of personal taste. When discussing LearnDash with potential customers I always make a point to explain the pros and cons of using WordPress as a learning management system. The online course creation industry is a large one with players of all sizes. For many the decision is between using a hosted platform or one on WordPress.

eLearning Innovation at PayPal

eLearning Brothers

Interested in what Misty and the rest of the eLearning Brothers Custom team can do for you? Custom Solutions. How can you help learners feel connected during asynchronous experiences? How can you tailor a standard eLearning experience in a way that makes it feel personalized?

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. Be so amazing that your customers want to tell everyone about their experience.

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

A Brilliant PowerPoint Tip for Enhanced Custom Graphics

eLearning Brothers

Illustrator files can be exported out and then imported into PowerPoint, giving you the ability to create enhanced custom graphics. Once you have created your Illustrator file, you need to export it as an Enhanced Metafile or.emf.

Top Learning Trends for 2017 (according to the experts)

Axonify

So, to help you kick-start your thinking, and maybe even inspire you to try something new, we thought we’d give you the inside scoop on the top learning trends expected to surface in 2017. L&D will have a new role and create many disruptions. And that’s my hope for 2017.

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Customize Your Customizable Courseware In the Cloud With Lectora Online

eLearning Brothers

You can now collaborate online with your team as you customize these training courses to your heart’s content. Our team of instructional designers, copywriters, graphic designers, and eLearning developers created this courseware to get training professionals 90% of the way to a course.

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

2017 has been no exception. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. Online learning enthusiasts as well as corporate leaders are interested in what 2017’s eLearning trends are. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. At least, as of 2017 it does.

5 Training Strategies to Improve Customer Retention

Pract.us

Focus training at all levels of your business on making customers happy. Many corporate dollars today are directed at retaining customers and building loyalty. Once you’ve won a customer, it’s much less costly to keep them than win a new one. Teach customers how to be delighted.

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Bad training is created quickly.

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Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ? What about the customer side of this coin?

The LMS Meets 2017: Top 15 Learning Tech Predictions

Talented Learning

All of this lethargy will contribute to a continued lack of large-scale employee LMS innovation in 2017. #13 In 2017, the aim is to provide the best solution in a well-defined niche. With the emergence of the specialist LMS options, 2017 is a buyer’s market.

Online Learning Trends Enhancing Employee Productivity in 2017

TOPYX LMS

2017 has been no exception. Various eLearning trends have marked 2017 as one of the most influential and evolutionary years in the history of online learning. Online learning enthusiasts as well as corporate leaders are interested in what 2017’s eLearning trends are. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. At least, as of 2017 it does.

In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

Adobe Captivate (2017 Release) : Smart, Fast & Incredibly Flexible

Adobe Captivate

Adobe is revolutionizing eLearning authoring again with the introduction of Fluid Boxes, a technology that makes creating eLearning for desktops, laptops, tablets and smart phones easier than ever. The 2017 release of Adobe Captivate takes two giant leaps forward in automating this process.

Top 5 LMSs for 2017

eLearning 24-7

For the 2017 Report, I’ve found a few more of these jewels. In fact, the Top 50 for 2017 are the best of the best, based on my criteria, my factors, weights and so on. Before jumping into my Top Five LMSs for 2017. . They have a partnership with Lectora Online, create courses and whammo they go right into the LMS. If you are in financial services mind you, this is a system you should be looking at. Enhancements to social and mobile coming in 2017.

Top 5 LMSs for 2017

eLearning 24-7

For the 2017 Report, I’ve found a few more of these jewels. In fact, the Top 50 for 2017 are the best of the best, based on my criteria, my factors, weights and so on. Before jumping into my Top Five LMSs for 2017. . They have a partnership with Lectora Online, create courses and whammo they go right into the LMS. If you are in financial services mind you, this is a system you should be looking at. Enhancements to social and mobile coming in 2017.

Adobe Captivate 2017 Release

Adobe Captivate

Adobe has made the decision to break from the product numbers of the past and now simply call the product Adobe Captivate 2017 Release. With Adobe Captivate 2017 that problem has been solved through the introduction of being able to add Typekit fonts to your eLearning projects.

Training Industry Inc’s 2017 Learning Portal Companies Watchlist Features Gyrus Systems LMS

Gyrus

Richmond, VA · October 31, 2017. Gyrus Systems , a leading Learning Management Systems (LMS) vendor, announced today it has been selected as a 2017 Learning Portal Companies Watch List by Training Industry.com. “This year’s 2017 Top 20 Learning Portal/LMS Companies List is comprised of key players driving the evolution of learning portals and learning management systems,” said Ken Taylor, president of Training Industry, Inc.

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Creating a Video Course in Only 5 Minutes

LearnDash

Using LearnDash, you can create a video course in a matter of minutes by leveraging the content you already have put the time into creating. Why Create a Video Course? Videos are an extremely attractive one to your potential customers. Do you have a blog?

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Custom Learning Experiences: Next Commercial Training Trend?

Talented Learning

Customer-focused organizations everywhere are making “ learning experience ” a top priority and for commercial training companies, and it has become a mission-critical requirement. High-End Commercial Training Companies Need LMS Professional Services.

PulseLearning Finalists in 2017 AITD Excellence Awards

PulseLearning

Pulse Learning is delighted to announce that our International Payments Training Hub programme developed for Western Union Business Solutions (WUBS) has been shortlisted for the 2017 AITD Excellence Awards.